Lexus of Warwick

Positive experience I’ve been leasing a Lexus since 2007. All of the staff is attentive and helpful. Special thanks to Ray West and Alisha Cady who are outstanding and wo I’ve been leasing a Lexus since 2007. All of the staff is attentive and helpful. Special thanks to Ray West and Alisha Cady who are outstanding and wonderful staff. Richard Hochman More

Recommendation of Service Consultant Talisa Albanese Had an issue with Lexus RX350. Brought car to Lexus of Warwick where Talisa was my Service Consultant. She was very helpful, courteous and thorough in Had an issue with Lexus RX350. Brought car to Lexus of Warwick where Talisa was my Service Consultant. She was very helpful, courteous and thorough in getting the problem fixed. Car was at the dealership for several days because my insurance company was slow in sending a claim representative. Talisa communicated with me regularly to advise how work was proceeding. Talisa’s interaction made this repair as seamless as possible. She’s an asset to this dealership. More

Great experience overall Overall the experience was great. They worked with from the beginning to get me close to where I wanted to be. The addressed all of my questions and c Overall the experience was great. They worked with from the beginning to get me close to where I wanted to be. The addressed all of my questions and concerns. No one pressed me to make a decision, and they all made signing as streamlined and painless as possible. In the end I would have like the price to be a little less, but who really says, "wow, I wish I could have paid more for that....." Thank you for helping in the process. More

This was my third Lexus and the service provided by Hal Pelit, and Seth Swagger and Alisha Cady was outstanding. And I must say that the service provided by the Service Department has always been the best Pelit, and Seth Swagger and Alisha Cady was outstanding. And I must say that the service provided by the Service Department has always been the best . More

A great car buying experience Having the opportunity to sit down and go through all the features available to me with the the different Lexus models, specifically those for the UX, Having the opportunity to sit down and go through all the features available to me with the the different Lexus models, specifically those for the UX, and pick those that I was most interested in on a particular vehicle was a really good indicator that this would be a good experience for me considering it was my first time buying a new car. The best part of this experience was how my sales rep, Kyle, took the time to make sure I was comfortable with my purchase and noted all the concerns I had as well as removed my hesitations to such a large purchase. I appreciate the vast amount of time, effort and energy he put into my purchase of the car and I think he distinguishes himself quite well despite his being a younger car salesman. I have no doubt he has a great repertoire with all of his customers, and it was ultimately Kyle as an individual that drew me into finalizing my purchase of this car. More

Great experience After an extensive search I found the RX 450 hL I was looking for at Lexus of Warwick. Kyle helped settle all the details of my transaction prior to d After an extensive search I found the RX 450 hL I was looking for at Lexus of Warwick. Kyle helped settle all the details of my transaction prior to driving down from Maine with my trade. This was the easiest and best buying experience I’ve had. Thank you! More

My Lexus SUV RX450H I researched SUV’s for quite some time and after my extensive research found myself looking for a Lexus RX450H because of the ratings in every categor I researched SUV’s for quite some time and after my extensive research found myself looking for a Lexus RX450H because of the ratings in every category. Lexus of Warwick is where I ended up test driving and happily buying a Lexus RX450H. Salesman Kyle Phillips greeted my wife and I and showed us the SUV we were interested in. After test driving and falling in love with the RX450H we sat with Kyle and talked business. Kyle is a very friendly, kind individual who doesn’t pressure you in any way, shape, or form to buy a car. The Lexus speaks for itself. I highly recommend Lexus of Warwick and salesman Kyle Phillips as your go to guy. More

Did not honor price quoted over the phone I was quoted $70 from, Amanda, and clearly explained that I have a key fob that I wanted programmed and that it was a used key fob that I had purchase I was quoted $70 from, Amanda, and clearly explained that I have a key fob that I wanted programmed and that it was a used key fob that I had purchased online. She then spoke with a technician and asked me if the numbers on the remote matched my original remote, which it does. So I decided to make an appointment. When I arrived, I was told it would cost 4x that amount $280 because “there was more involved in getting it programmed”. I was extremely disappointed and frustrated on how I could be quoted one price and have it change when I got there. Vidal, the service rep stated he spoke with the manager, Jeff, and that point he could do it for 2x the original amount quoted for $140. I left because It’s the principle that they did not honor the original quote given to me prior to arriving. If they had told me that price prior, it would have been fine. I would never go back there; nor would I ever recommend anyone else go there as well. More