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Lexus of Warwick

Warwick, RI

4.6
330 Reviews

1095 Centerville Road

Warwick, RI

02886

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Showing 330 reviews

August 22, 2020

As usual a good experience with Peppino at Lexus in Warwick. Went for checkup and a recall. I highly recommend the service at this facility. More

by Judy39
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peppino Palladino
Aug 22, 2020 -

Lexus of Warwick responded

Judy, Thank you for taking the time to write about your experience with our service department. Glad to hear our team took care of you and your vehicle. Looking forward to helping you out in the future when you need it!

August 07, 2020

Great service from all team members and they identified some repairs that were required prior to our departure on a long road trip Sincere thanks to everyone More

by Nross6
Recommend Dealer
Yes
Employees Worked With
Peppino Palladino
Aug 07, 2020 -

Lexus of Warwick responded

We appreciate the amazing review and look forward to working with you again.

July 31, 2020

I was able to schedule a recall appointment within a week. I added an oil change at the last minute and they were able to accommodate me without any problems. When I arrived they took my car in immediat More

by Marta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peppino Palladino, Talisa Albanese
Jul 31, 2020 -

Lexus of Warwick responded

Hi Marta, Thank you for the amazing feedback! We're glad to hear our team has given you outstanding service. It was a pleasure working with you. We hope to see you again in the future!

June 26, 2020

I went in for a oil change and they treated me wonderful. I even took advantage of their tire special and got all four tires! More

by RM101988
Recommend Dealer
Yes
Employees Worked With
Mark, Sean Weaver
Jun 27, 2020 -

Lexus of Warwick responded

Thank you for the great review. We are happy to know that you enjoyed your service experience. We look forward to working with you again.

June 01, 2020

The staff is super nice and was very helpful with my autistic son by giving him a stuffed animal and toys!! They were all very pleasant and kind. More

by DCDMC555
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 01, 2020 -

Lexus of Warwick responded

Hi there, thank you so much for sharing your comments with us! We're so pleased to hear our team has provided you with exceptional service. It was a pleasure working with you. We hope you have a great day!

May 29, 2020

Stephen Aylward was so wonderful in ensuring I had a great experience at Lexus of Warwick. He listened to my concerns and was open to comments. He was the first reason why I decided to purchase my new L More

by ks2227
Recommend Dealer
Yes
Employees Worked With
Hal Pelit, Stephen Aylward, Karine Correia
May 30, 2020 -

Lexus of Warwick responded

Stephen is a wonderful team member. Thanks for your feedback and congratulations on your new Lexus! We hope you like it and we will definitely look forward to any future business. Please have a wonderful day!

May 22, 2020

Best experience I have ever had from a dealership. In and out very detailed if a question couldn’t be answered they used team work to answer no BS. I also used emails to communicate they were answered in a t More

by Jjesuino
Recommend Dealer
Yes
Employees Worked With
James Ferreira and Ryan
May 23, 2020 -

Lexus of Warwick responded

Thanks for taking a moment of your day to give us feedback. We are delighted to have been the best experience by far. If there is anything else we can do, please do not hesitate to reach out. Please have a wonderful day!

May 20, 2020

On of the most important departments in a dealership is the service department. Good service makes me more inclined to purchase another vehicle from the dealer and recommend the dealership to others Sinc More

by Dr J
Recommend Dealer
Yes
Employees Worked With
Peppino
May 21, 2020 -

Lexus of Warwick responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again.

May 16, 2020

Service was prompt. Prior to completion of service, I was contacted and informed of additional things my car required. Can make payment online or at service department. Very convenient hours of operation. More

by MB
Recommend Dealer
Yes
Employees Worked With
Marc Belleville
May 16, 2020 -

Lexus of Warwick responded

We really appreciate your feedback for us. Thank you so much for taking the time to share your thoughts with us. Let us know if we can assist with anything else. Our team is always happy to help. We hope you have a wonderful day!

February 10, 2020

Did unnecessary work and did not do it correctly I went in for a service visit and received a call that I needed an additional $700 of service. I was with some people and without thinking agreed-My f More

by Manliberty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pappino
Feb 11, 2020 -

Lexus of Warwick responded

Hello, I am sorry to hear about any services performed you felt were not to your satisfaction. Given the opportunity, I would like to speak with you about your experience. Please email me at Saylward@PenskeAutomotive.com. Thank you, ​ Stephen Aylward Lexus of Warwick General Manager

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