Lexus of Warwick
Warwick, RI
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I just purchased 2022 RX350 a couple weeks ago. I felt more welcome and more genuine sincere compared to 3 years ago in 2021 when I came looking to buy my 2021 RX 350 Lexus, and due to unfriendly I felt more welcome and more genuine sincere compared to 3 years ago in 2021 when I came looking to buy my 2021 RX 350 Lexus, and due to unfriendly and less sincere and I felt unwelcome there, I end up bought my car in Sharon, MA instead. Now I think everyone there were helpful and nice, especially Joe, showed me and explained to me what important that I need to know about that car and Karine also was very friendly. Here is my two cents: All customers are looking for friendly, sincere, genuine and most important is honesty and transparency about the prices because I am sure everyone do their homework before they walk in to look for the car they like. If the sales are honest with them they will know. Of course you will get your fare share, and you know it and customers know it too. I am glad that I gave Lexus InSKIP another try, and I am happy with what I got for my 2022 Lexus RX 350 from there. They really changed about customer service more friendly and easy to talk too and you don’t feel look down on you any more. I am recommend to everyone to it a try again. More
I just purchased a vehicle from Lexus of Warwick. My experience was excellent. Very friendly staff and honest. Highly recommend Lexus of Warwick to everyone. My experience was excellent. Very friendly staff and honest. Highly recommend Lexus of Warwick to everyone. More
I had a great experience with the team, at Lexus of Warwick, since the beginning of my search for an NX350. Everyone who assisted me with the online request for making an appointment to see and drive t Warwick, since the beginning of my search for an NX350. Everyone who assisted me with the online request for making an appointment to see and drive the car to the final purchase was very professional, knowledgeable, friendly, and thorough. Morgan was the person who nicely set an appointment for me via phone to go and see the car. Eric, the Sales Agent, and Ben, the Sales Manager, were very apprehensive about what I was looking for and I felt very comfortable purchasing my now-owned car because of them. Eric and Benjamin's communication skills and professionalism in giving thorough information and disclosure, made me decide very quickly to purchase the car. Karine and Devine, in the Financial Department, completed work very professionally and with a great attitude. The receptionist(s) were communicating well and were empathetic. In short, I have to say I had an incredible experience and am very happy to buy my NX350 from Lexus of Warwick :) Great teamwork! Thanks for such great customer service. More
It was the worst Experience for me. After waiting almost a month for car to come in they changed the payment amount on me the day before I was to pick up my car. After waiting almost a month for car to come in they changed the payment amount on me the day before I was to pick up my car. More
The service department is top notch. They are very communicative. They send a video with commentary of your vehicle while it is on the lift. They pick up and drop off your vehicle and le They are very communicative. They send a video with commentary of your vehicle while it is on the lift. They pick up and drop off your vehicle and leave you a loaner vehicle. Their service rates are very fair. I am very satisfied. More
This was my first encounter at Lexus of Warwick. The salesman, David Wagner was a terrific guy- forthcoming and professional. I was directed to the dealership by a young woman- Jaime Harris when I i The salesman, David Wagner was a terrific guy- forthcoming and professional. I was directed to the dealership by a young woman- Jaime Harris when I inquired about the availability of a vehicle advertised on the internet. This was the first time I purchased a car out of state and they made the process seamless. More
I was driving from the Cape to NYC. Suddenly 3+lights came on and cautioned that my AWD was malfunctioning. I was fortunate that I was near the Lexus in Warwick, RI. when I arrived serv Suddenly 3+lights came on and cautioned that my AWD was malfunctioning. I was fortunate that I was near the Lexus in Warwick, RI. when I arrived service advisor, Peppino Palladino.introduced himself. He was amazing, helpful, compassionate and a true gentleman. 2 1/2 hours later I was on the road home. Thanks to lexus of Warwick and Peppe, they couldn’t have been better. More
In the process of replacing the wrong key fob, Warwick Lexus demonstrated their outstanding customer service. Prompt, courteous & extraordinary care was shown towards making things right. Applause to this Lexus demonstrated their outstanding customer service. Prompt, courteous & extraordinary care was shown towards making things right. Applause to this dealership for lifting the Lexus brand Service record even higher. More