Lexus of Valencia

We bought our Lexus from this location in 2013. It has been serviced with them since then (less the years we moved out of state due to work relocation). When we returned, there was no question wher It has been serviced with them since then (less the years we moved out of state due to work relocation). When we returned, there was no question where to go. It is good to know that their service department continues to be a smooth running process. We like it that the same person takes care of our vehicle. Bryan S. is fantastic. He is thorough, helpful and best of all efficient. We have been VERY happy with the after sale service. More

Scott Melville provides fabulous customer service. He is always thorough, efficient and very helpful. I return to the dealership due to his outstanding work . He is always thorough, efficient and very helpful. I return to the dealership due to his outstanding work . More

Every person I came in contact with was pleasant and helpful; business is like a well-oiled machine. helpful; business is like a well-oiled machine. More

I purchased a 2024 Lexus NX450h+ from Lexus of Valencia. I live in northern California and due to the shortage in our area of this particular model of NX, the only way I could get the color combination tha I live in northern California and due to the shortage in our area of this particular model of NX, the only way I could get the color combination that I wanted was to purchase it sight unseen from Lexus of Valencia. Every aspect of the transaction was completed remotely, including negotiating the price, paperwork and shipping. I didn’t see the car until it arrived at my door step with all of 8 miles on the odometer and in perfect condition. My sales persons name was Sankalp Varma who delivered everything from a really great price to excellent follow through after the sale. Because this was a remote purchase there are a lot of things that could have gone wrong but nothing did, I attribute this too Sankalp's attentiveness. I am a pretty demanding person so for me to be 100% satisfied with the purchase of a car is rare, especially a car salesman, I also believe that when someone go’s above and beyond and exceeds expectations they should be rewarded with a positive review. Thank you Sankalp and anyone else at Valencia Lexus who assisted in this purchase. One more thing, the car is amazing but then again its a Lexus so thats not surprising. More

I came to Lexus because the battery on my 2018 Lexus RX350 totally died on day before which required the replacement of the old battery. However, that replacement threw some "touch" things out of adjust RX350 totally died on day before which required the replacement of the old battery. However, that replacement threw some "touch" things out of adjustment such as the rear hatch was not responding automatically to my touch. Also, there were other recommendations from my last visit to Lexus that needed to be taken care of such as brake fluid service and electronic fuel injection service. I was fortunate to have a service manager like Bryan to take care of the situation so my adjustments are now copacetic and the car runs very nicely with the fuel injectors cleaned, etc. Kudos to a great service manager like Bryan More

Awesome, awesome presentation, and knowledge of an electric vehicle purchase with the Sales associate; and an exceptional experience as well with finance. Thank you again for a wonderful experience an electric vehicle purchase with the Sales associate; and an exceptional experience as well with finance. Thank you again for a wonderful experience and a fabulous Hybrid. More

Fast, hassle free service. Everyone was extremely helpful and very friendly. I would definitely recommend people to shop here for their next car. Everyone was extremely helpful and very friendly. I would definitely recommend people to shop here for their next car. More

Best Place to buy a car. The sales and finance team are very professional and kind. I bought a 2020 Acura TLX and I'm very happy and grateful with this dealership for helping The sales and finance team are very professional and kind. I bought a 2020 Acura TLX and I'm very happy and grateful with this dealership for helping me get this car specially at this hard times. an Special thanks to Brandon Barsh for making the deal for me. I can say much good things about this dealer but I recommended 100%. More

Best place to buy a new or used car. Sales and Finance Team are very professional. We felt comfortable and they were not pushy. I bought a used Kia Soul for my son and he is very happy! Sales and Finance Team are very professional. We felt comfortable and they were not pushy. I bought a used Kia Soul for my son and he is very happy! Sankalp Varma is the best Sales Person! More

1. I’ve been servicing my car here since it was new. I do all my service here. 2. Recently I needed a repair. Talked to Scott Melville in service, he told me he ordered the part and that he would send a all my service here. 2. Recently I needed a repair. Talked to Scott Melville in service, he told me he ordered the part and that he would send an estimate to my insurance. 3. Fast forward two weeks. I’ve tried calling everyday. Scott doesn’t pick up the phone. I’ve left voicemails, no one ever responds to them. Insurance received no paperwork. The girls who transfer me to Scott tell me they’ll follow up and get back to me, they never do. 4. One of these girls spoke to someone in parts and the part was never actually ordered. Scott told me there was a national shortage of this part and he managed to get the last one for me (sounds scummy?), only to find out he never actually ordered anything. 5. I’m never coming back here and I would stay far far away. It’s clear their processes don’t work, they have unresponsive unhelpful employees, and when you try to talk to a manager they place you on hold for 20 minutes and then hang up the phone. Take my experience as a warning and don’t start a relationship with a business like this only to be treated so disrespectfully when you finally need them to step up. More