Lexus of Valencia

As a returning customer they went beyond to maintain us and offered a deal we could not pass up. They explained every facet of the deal and when it came time to do the financial paperwork they were even mo and offered a deal we could not pass up. They explained every facet of the deal and when it came time to do the financial paperwork they were even more clear. When we took possession of the car they were extremely helpful in setting up some new formats that we never had before. When it comes time to get the next car, I can't think of any reason wny we would not give our business to Valencia Lexus. More

When we went to purchase our new car yesterday we had a horrible experience. Things started out great as we had agreed upon a price before we arrived and things were supposed to go smoothly. We used an horrible experience. Things started out great as we had agreed upon a price before we arrived and things were supposed to go smoothly. We used an auto broker who worked out all the details ahead of time. When we went inside the finance office with David (Who was absolutely fantastic and is not to be blamed for anything that happened) I read the purchase contract and noticed that it listed a $1,000 rebate from Lexus as part of our down payment. This seemed like a nice thing to me until I realized they had increased the purchase price of our car by $1,000.00. When we asked Jarvis why, he said that the dealership was keeping the rebate internally and that we still had the same out the door price for the car. I told him that the car should be reduced by the $1,000 since the rebate comes from Lexus and not the dealer. I also suggested they skip the rebate altogether if they were going to increase the price of the car. He said they are still charging us the same - I pointed out that burying the rebate in the purchase price and deducting it from the other side was not fair. He said that was how they always do it. (I assume he thinks we won't notice that the car has gone up in price and we are paying more sales tax for this little trick.) Then they brought in the General Manager who stayed 53 seconds and then disappeared. After 4 different contracts, they finally did what is right and applied the rebate to the customer. (as Lexus had intended it to be all along). After that - the sales person Leslie comes up to me and says "Oh you got your car aren't you happy?" I replied "are you kidding me - I just went through a meat grinder for a $1,000 on something that was supposed to be easy". I left the dealership in tears. We spent fifty thousand bucks and they tried to put one over on us. No wonder people hate car dealerships. We currently drive two Lexus cars. Mine is about ready to replace, and I will not purchase another car from them ever. More

We were welcomed into your business by the warm friendly face of Mr. Storrs. All our questions were answered about the new IE. Explanations were given as to its features and performance that confirmed it face of Mr. Storrs. All our questions were answered about the new IE. Explanations were given as to its features and performance that confirmed it was the Lexus we wanted. Mr. Kim was friendly and helpful in going over the sales documents, explaining the transaction to our complete satisfaction. We would definitely recommend both this dealership and these employees to our acquaintances in our area. More

I had discussed my lease ending and getting into a new lease with Leslie on the phone a few times before coming into the dealership. She was very friendly, helpful and gave me options to think about befor lease with Leslie on the phone a few times before coming into the dealership. She was very friendly, helpful and gave me options to think about before I came to the dealership. Everyone at the dealership from front receptionist and other sales personel were very friendly and went out of their way to see if we needed anything. Leslie was very patient with us and answered many questions. She worked very hard with her manager to get the best opportunity for me with a new lease and turning in my Lexus lease that had expired. I went back to Valencia Lexus from my past leasing experience and the great service I received in service from Kristin the times I had to bring my car in for it's maintenance. More

First, Lexus of Valencia offered me the best deal for the RX350 among all the other nearby lexus dealers. After that, everything else was so easy and clear. Leslie was in charge of the leasing process, wh RX350 among all the other nearby lexus dealers. After that, everything else was so easy and clear. Leslie was in charge of the leasing process, which was so efficient and quick. Leslie made me feel so comfortable during the whole process. As you may know, it is hard to find one who makes the process so satisfactory for someone whose native language is not English, like me. I was given not only all the options I was looking for, but even more than what I expected. The services and kindness changed the usually tiring process of leasing a car into an enjoyable experience. More

We have never had such a possitive experience in leasing a new car. John was extremely professional while at the same time very personable. The process was efficient and the entire exterience was excellen a new car. John was extremely professional while at the same time very personable. The process was efficient and the entire exterience was excellent. Signing the paperwork with the Finance Department was also a good experience. David was also very professional. He had answers to any of the questions we had and the paperwork in order when we were seated in his office. Everyone we came in contact with during our visit was enthusistic. We have no complaints at all with our experience. When it comes time for our next lease or purchase we will be going back to Lexus of Valencia. Thank you for the possitive experience. More

Kristen is absolutely great! I always make sure to ask for her whenever my car needs service. She is super friendly and always gets my car done in a timely manner. The price I chose as ok because I had t for her whenever my car needs service. She is super friendly and always gets my car done in a timely manner. The price I chose as ok because I had to get a repair that cost over $900.00 which was a bit shocking. More

My wife & I both own a Lexas in part because of the great customer service we receive if our cars ever require servicing. Recently my car had to go in for oil change and brake check. Bryan was excellen great customer service we receive if our cars ever require servicing. Recently my car had to go in for oil change and brake check. Bryan was excellent in providing fabulous customer service and offering suggestions on the best procedures for me to have done to my car. More

It was a new experience for us to go into a car dealership and not being accosted by salespeople immediately upon entering the lot. When you walk in the door of Lexus of Valencia, a receptionist a dealership and not being accosted by salespeople immediately upon entering the lot. When you walk in the door of Lexus of Valencia, a receptionist asks you if you need assistance and directs you appropriately. Our salesman, Ty, was friendly and low-key - - never pushy or "hard-sell." He kept in contact with us throughout the transaction, but we never felt pressured. More

The consistensy of sales manager's manner, effort to find the car that i wanted. He gave me the fair price that I didn't have to try to negotiate. And Al,sales man was so aknowleageble, patient with good s the car that i wanted. He gave me the fair price that I didn't have to try to negotiate. And Al,sales man was so aknowleageble, patient with good smile, mile tone of voice not pushy. Most of all follow up calls after business from your dealer are amazing that i never had experienced with Bakersfield dealership. Thank you so much. Cassie More