Lexus of Valencia

My visit was a same day request for emergency service,and as always, Scott took immediate action to correct my problem. Scott is customer service oriented and always provide outstanding service for my two c as always, Scott took immediate action to correct my problem. Scott is customer service oriented and always provide outstanding service for my two cars. George Yates More

Two thumbs up! Always 100% satisfied with their service! Always makes sure that my car is running at 100% by inspecting for issues and such. If there is a problem, they will get out of their way to fix the Always makes sure that my car is running at 100% by inspecting for issues and such. If there is a problem, they will get out of their way to fix the issue and make you completely satisfied. Its very difficult to find a dealer that you can trust your car to and I've found the right one. More

Buying my car from Keyes Lexus of Valencia was the most comforting experience I've had. I was in the market for an SUV for 3 months, taking my time to buy my car at the right price and from the right pers comforting experience I've had. I was in the market for an SUV for 3 months, taking my time to buy my car at the right price and from the right person. My husband and I were having a tough time finding the right car in the bay area so we chose to purchase our car outside of the bay area and Paul made the experience easy and stress free. We were picked up at the airport and we were not pressured to make the final purchase if the car was not up to our standards upon arrival. The sale went so smoothly we were back in the bay area with our car before dinner. More

I have purchased over twenty five vehicles in my life time. Valencia of Lexus is by far the best dealership for sales and service. If only my other vehicle service department was as highly skilled life w time. Valencia of Lexus is by far the best dealership for sales and service. If only my other vehicle service department was as highly skilled life would be good. Thank you Scott Melville for the excellent service. More

this dealer ship was great from the general Manager Louis cook to the salesman to the service manager and all. Everyone was friendly and they all made me feel like family. Louis cook worked his tail off to g cook to the salesman to the service manager and all. Everyone was friendly and they all made me feel like family. Louis cook worked his tail off to get this deal done The cookies were a nice touch!! Great experience easy. My sales rep. really did a great job explaining the vehicle thanks all More

Al Gaffar and the whole staff made our purchase easy and painless. Al even came in on his day off (when we picked up our car) to make sure everything was perfect! I highly recommend Lexus of Valencia for yo painless. Al even came in on his day off (when we picked up our car) to make sure everything was perfect! I highly recommend Lexus of Valencia for your next car purchase!!! More

A very excellent dealership that is at the TOP of its business. Lexus of Valencia continues to provide "impeccable" service all the way around. Bryan Stover, is extremely knowledgable, very courteous, a business. Lexus of Valencia continues to provide "impeccable" service all the way around. Bryan Stover, is extremely knowledgable, very courteous, and exhibits superior customer service. The dealership technicians/mechanics work is most noteworthy - great service on vehicles. I would not have anyone else take care of my car theses many years and when time to purchase another, it most definitely will be from Lexus of Valencia - the very best all around dealership. Thanks for all that you do!!! More

Bryan was so very helpful and the whole staff was very friendly. Of all the dealers i have dealt with in my 17 years of owning cars, it is by far the most helpful and friendly experience ever friendly. Of all the dealers i have dealt with in my 17 years of owning cars, it is by far the most helpful and friendly experience ever More

On September 7th we purchased a 2013 ES 350 which (according to the window sticker) had a "Lexus Premium Audio System w/in-Dash 6 Disc CD Player,..." installed. However, when we began exploring the (according to the window sticker) had a "Lexus Premium Audio System w/in-Dash 6 Disc CD Player,..." installed. However, when we began exploring the vehicle the next day we were dismayed to learn that the car did NOT have a 6 Disc Player. We immediately contacted the dealer and explained the problem. Mr Gaffar (our salesman) met with us to discuss the propblem and during the discussion he said that, a) he should have explained the situation regarding the the disc player, i.e. if the Navigation system is installed then the 6 Disc Player is not, and b)this information regarding the player is a carry-over from the 2012 models and that Lexus hasn't changed it yet. We once again expressed our dissatisfaction with the vehicle and requested it to be taken back. Mr Gaffar then referred us to Mr Lewis Cook who, after contacting others, told us that "returning the car was not an option". So, in summary: 1. We purchased a car in reliance on the information listed on the window sticker as well as the salesman's statements. 2. The car was not as presented both in writing and by the salesman. 3. Any attempt to resolve the issue by rescinding the sale was rejected by Lexus. All in all a very BAD experience. More

I was travelling in southern California on a Friday afternoon when my Lexus reminded me it was time for service (normally done at Lexus of Portland). A quick check of Lexus Enform told me I was within afternoon when my Lexus reminded me it was time for service (normally done at Lexus of Portland). A quick check of Lexus Enform told me I was within 1/2 an hour of Lexus of Valencia, and a quick call to them got me on their service calendar yet that Friday afternoon! I'm not their sales or service customer and, living in Oregon, am not likely to be - but Shawna and Mike treated me like I was their best customer! My Lexus was serviced promptly, washed and returned to me in a very short time - and I was back on my way. Lexus of Valencia, and Shawna and Mike, couldn't have been more helpful, courteous or friendly. My Lexus purchase decision was reaffirmed! I would highly recommend these individuals and the entire team at Lexus of Valencia for quality service and a great customer experience! More