Lexus of Valencia

Had a great experience trading in our old RX400h and buying a 2018 Lexus RX450h. From the time our sales rep, John, talked to us by phone until we drove off in our 450h (~6 hrs including our commute tim buying a 2018 Lexus RX450h. From the time our sales rep, John, talked to us by phone until we drove off in our 450h (~6 hrs including our commute time of ~2hrs) we enjoyed the experience, from test driving the candidate car, getting the appraisal of our old car, and the doing the paperwork (thanks to Sean for guiding us through that), Kudos to the Lexus of Valencia team for the great time we had! By the way, this was the second day of our car search, and the previous experience left us with a bad taste for Lexus dealerships, which the folks in Valencia Lexus reversed. Great job!i More

I bought the car in January and they barely are sending me the title in March. They weren’t clear that they don’t have the title and they kept making up excuses. I spoke to someone online and they called me the title in March. They weren’t clear that they don’t have the title and they kept making up excuses. I spoke to someone online and they called me right away when they were under the assumption that I was buying a car, but when I explained the problem I was having no one wanted to help. More

We would recommend Lexus of Valencia as #1 , there service and professionalism was excellent . There team was Awesome in getting us the Vehicle that we wanted. service and professionalism was excellent . There team was Awesome in getting us the Vehicle that we wanted. More

We were very pleased with the assistance provided by Eric Hur and Mark Malasig. Eric really paid attention to what we wanted and needed and got us the car and the deal that we were looking for. Everyone at Hur and Mark Malasig. Eric really paid attention to what we wanted and needed and got us the car and the deal that we were looking for. Everyone at the dealership was very nice, knowledgeable, and professional from the beginning to the end. More

We've purchased two vehicles from Keyes Lexus & both times John Perkins has been an absolute rockstar! Definitely our go to man whenever we are in the market for a vehicle! times John Perkins has been an absolute rockstar! Definitely our go to man whenever we are in the market for a vehicle! More

My vehicle purchase experience at Lexus of Valencia could not have been better. My current GX was 15 years old and had 226,000 miles on it and it was time for a new vehicle. I already knew it was a reliabl not have been better. My current GX was 15 years old and had 226,000 miles on it and it was time for a new vehicle. I already knew it was a reliable vehicle so I didn’t even have to test drive one. I had been trying to purchase a GX 460 for two years in a specific color combination. I went to Lexus of Oxnard two years ago and tried to order the GX and was told they would have to call and find out if it could be ordered. I even offered to leave a cash down payment. Almost two years later and I still haven’t heard back from them. Every time the vehicle I was looking for became available, I would reach out to the dealership but every time they would tell me it was already sold or on hold for someone else. I was referred to Mike Murray at Lexus of Valencia by Chris Case at Oxnard Toyota. I contacted Mike and he reached out to a couple of dealerships. I had the GX I had been trying to purchase for two years, in my driveway in a week and at a price that couldn’t be beat. The day the vehicle arrived, Al Gaffar worked with me to do all my paperwork online as I was nervous about going to the dealership during these Covid times. Al personally delivered the vehicle to me that same day. So what do I think of Lexus of Valencia and my Lexus of Valencia team of Mike Murray and Al Gaffar, 5 stars across the board!!!!! More

I received great assistance from Ed Harris at Lexus of Valencia. He was courteous, professional and responsive by email and phone and made the necessary connections at the dealership to give me confidence Valencia. He was courteous, professional and responsive by email and phone and made the necessary connections at the dealership to give me confidence that I was making the right choice. More

Big Thumbs up for Al Gaffar and Keyes Lexus of Valencia!! We've been buying Lexus from Al for years and our recent transaction was as smooth as silk. Since we are both senior citizens, Al delivered our beaut We've been buying Lexus from Al for years and our recent transaction was as smooth as silk. Since we are both senior citizens, Al delivered our beautiful new 2021 NX300h to our house and did all the paperwork from his tablet in less than 10 minutes! WOULD DEFINITELY RECOMMEND AL & TEAM TO ANY POTENTIAL LEXUS BUYERS! A++++ More

Excellent service and very helpful. Employees are friendly and reliable. Two thumbs up guys. You did a good job in dealing with people and way of making customer satisfied. friendly and reliable. Two thumbs up guys. You did a good job in dealing with people and way of making customer satisfied. More

Bryan Stover and Lexus of Valencia provided us with excellent service. Thanks to their excellent service, we are enjoying the ride on our Lexus again. excellent service. Thanks to their excellent service, we are enjoying the ride on our Lexus again. More