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Lexus of Tucson - On Speedway - Service Center
Tucson, AZ
18 Reviews
18 Reviews of Lexus of Tucson - On Speedway - Service Center
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September 07, 2024
Great service always great 👍 gets my car back how I want it everytime. Need a service appointment go see andy. it everytime. Need a service appointment go see andy. More
by djbryan15
Employees Worked With
February 20, 2024
I purchased my vehicle from this dealership and I have been extremely happy with my purchase. The service rep that I deal with Niko is absolutely amazing, very polite, courteous, and efficient. So why a t been extremely happy with my purchase. The service rep that I deal with Niko is absolutely amazing, very polite, courteous, and efficient. So why a two star rating? Let me tell you my last service visit I was charged an additional 3% for paying by credit card. What type of Lexus dealership tax on an additional 3% for using a credit card. In my opinion, they have reduce themselves to a level of a nail salon company like Lexus should not be adding on any kind of percentage for using the credit card. Either absorb it in the cost of doing business or Don’t do it at all. It’s tacky especially for a luxury car dealership. when I got the phone call. Asking how my service was. I explained my disappointment in the 3% charge and there was no empathy instead I got “well you could have paid by check or debit card. That was followed by there are signs everywhere telling you we charge a that was followed by there are signs everywhere telling you we charge an extra 3% and that it was implemented a couple of months ago. Disgusting on Lexus’s part in my opinion. I hope it two star review will make them rethink this poor decision. More
by Ctray
Employees Worked With
September 23, 2022
I went in for an oil change and found a car I loved. This is my second Lexus and my salesperson Todd was knowledgeable and went the extra mile to deliver my car! As well as Nina in service. My husban This is my second Lexus and my salesperson Todd was knowledgeable and went the extra mile to deliver my car! As well as Nina in service. My husband is disabled and because I bought a car while getting an oil change, logistics were tough. The manager, Ken Demski, was so understanding and helped immensely. Both the older Lexus and new Lexus were delivered to my home the very next morning. I love the Lexus family! More
by thwilmes
Employees Worked With
Todd Hollander, Nina in Service, Ken Demski
June 20, 2022
Dominic Turner (service) is UNPROFESSIONAL. . He made a mistake on the bill and insisted in the beginning that he WAS RIGHT.. I change oil every 4 months due to my high mileage.. So last time i . He made a mistake on the bill and insisted in the beginning that he WAS RIGHT.. I change oil every 4 months due to my high mileage.. So last time i paid $123.85 .. I thought maybe price hiked? Before i called him i called Lexus AutoMall and they confirmed the price its 123.85 after tax.. So Dominic said : oh after labor charge is $195.94, we asked him what was that $66 you added on the bill for Bulk Oil, he said : thats for rotating tires …WHAT?!! Rotating tires for $66?!! He got cornered and couldnt answer then he said : you know what : i’ll just knock off $60 out of your bill.. I never dealt with Unprofessional service person like DOMINIC, people like him makes customers calls the place STEALERship, and i disagree with that, because starting from the receptionist, sales, account, manager EVERYONE IS PROFESSIONAL Shame on you Dominic Turner (Zero Stars) More
by Pharaoh77
Employees Worked With
Dominic Turner
February 08, 2021
OMG!! I just brought my Lexus in for it's 1st service and WOW! was I impressed! If you haven't seen their new showroom recently, boy will you fall in love! It really makes that part of Speedway look great! P WOW! was I impressed! If you haven't seen their new showroom recently, boy will you fall in love! It really makes that part of Speedway look great! Plus, the inside is like a luxury hotel! They even have a quiet lounge where you can go and get some peace & quiet instead of the hustle & bustle of downstairs! Plus, evryone is adhereing to all of the covid rules and wearing masks. They even disinfected my car before I got back in it! This new building(and the service) is amazing and the perfect addition to the neighborhood! More
by nellysanchez58000
Employees Worked With
Niko, Robert, Mark Weiss
October 23, 2019
Quickly replaced my dying battery in IS350 Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, Over the weekend I noticed that my Lexus was having a difficult time starting and I could tell that the battery was going bad. Without an appointment, I showed up at the dealership on Monday at 7:00 AM when they open. My Service Adviser, Shawn McKenzie, took a look at the schedule and determined that they would be able to get me in right then and there for a new battery. I am so grateful for the assistance & service that Shawn and his team provided - I was able to make it to work that morning just a few minutes after I was scheduled to be there. Shawn has always provided exceptional service and professionalism. Thank you Shawn & the service team at Lexus of Tucson on Speedway! More
by New128i
Employees Worked With
Shawn McKenzie
August 12, 2015
Excellent I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent custome I am impressed with the excellent service provided by Shawn MacKenzie for my LX 470 which I purchased from New jersey Because of the excellent customer service I decided to buy another Lexus is250 for my son . Then I bought another car RX 330 for my daughter too . in fact, everyone I dealt with at this dealer was wonderful. More Employees dealt with Shawn MacKenzie, More
by N Khalid
Employees Worked With
Shawn Mackenzie is very helpful.
March 13, 2013
i needed to replace the timing belt on my 2002 Isuzu Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wan Axiom as 100000 miles was quickly approaching. I checked with several auto repair businesses in my area. (far northwest Tucson) Each and everyone wanted to replace the belt,belt tensioners, and water pump. No one would just replace the belt only. I called Dave in Isuzu service and he said I probably only needed the belt for a total of 476.00. All others I compared were between $700 and $900. He replaced the belt and said those other parts were fine and did' not need replacing.Saved me about $500. They also provided free transportation home and returned to pick me up when the job was completed. Job was completed sooner than expected. Their service is top notch and prices very fair for a Dealer. Would recommend Dave to any Isuzu owners seeking quality work at fair prices from a knowledgeable service manager. Bill&Coe 03/08/2013 More
by choirboy1948
Employees Worked With
Dave Loper
March 05, 2012
I have been a Lexus of Tucson customer, and have leased or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outsta or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outstanding job for Lexus and all of his customers. I appreciate Shawn's "extra attention" that makes the difference. Dealing with Shawn sure makes the difference for me. Eric Solheid 7490 E La Cienega Dr. Tucson, AZ 85715 More
by Eric Solheid
Employees Worked With
Shawn MacKenzie
