Lexus of Tucson - On Speedway

The Speedway Lexus Team surpassed my expectations in all ways. They went over and above the call of duty to make sure I was happy... which isn't always easy. Jim and Mike as the two managers were straight- ways. They went over and above the call of duty to make sure I was happy... which isn't always easy. Jim and Mike as the two managers were straight-shooters... and after being to numerous other dealerships what a breath of fresh air. Jim as finance manager has a flare not often found in finance... or car sales for that matter. Very valuable asset to Lexus. I even got flowers after I signed my lease docs from my sales person and he sat with me and explained all the tech features of my new car with patience (Thank you Wayne). Loved the team and loved my experience... it makes me love my new car even more. Thank you all! Robyn Thwaits More

W. C. Morrison, our Certified Master salesman, was professional, knowledgeable and engaging. We probably would not have purchased the car had he not been there the evening we bought. Therefore, we giv professional, knowledgeable and engaging. We probably would not have purchased the car had he not been there the evening we bought. Therefore, we give him the highest ratings. (We have assumed W. C. did not have the authority to fix the item that turned our experience negative so far.) Our experience turned negative over what may seem to be a small item. The removable trunk mat looked used. It was misshappen, frayed on the edges, and the carpet nap was worn. It did not represent the high quality we expected from Lexus. When we picked up the new vehicle, the dealership folks told us it had been received at the dealership in the worn condition. They told us to simply put something heavy on it to flatten it out. But clearly, simply "flattening it out" would not bring it within the standards one would reasonalby expect from Lexus. Frankly, we were surprised they did not offer to immediately replace it with a new, presentable mat. We placed the mat under some heavy boxes for 36 hours. That did nothing, so when we drove down to the dealership to ask a couple of questions about operation of the car's options, we showed it to W. C. and to Joe Sullivan. We got the same inputs and no offer to make it right by replacing it with a presentable mat. We did not argue about it. W. C. was busy with another customer. No one else offered to address the problem. So, reluctantly we will highlight it as a very negative aspect of our experience. Regarding the optional question below, we would have written the same thing in the dealership's showroom, but perhaps a little more emphatic. We have marked that we would recommend the dealership because we thought highly of W. C. Morrison. But without him, so far our recommendation would be "No." Kathy and Walter Michael More

Very good experience with purchasing our 2012 GX 460. Luis Santiago was our sales consultant and did a fabulous job though the entire process. He went the extra mile to ensure that we were completely sa Luis Santiago was our sales consultant and did a fabulous job though the entire process. He went the extra mile to ensure that we were completely satisfied with our vehicle purchase. Joe Sullivan, our financial manager, was also courteous in speedily getting our documenation in order. My thanks to Lexus of Tucson on Speedway blvd - we will be back again. More

Since I am employed in Afghanistan, I conducted research to purchase a Lexus RX 350 for my wife, as a Christmas present. Using the Autotrader website, I contacted a few dealerships to inquire info on the v to purchase a Lexus RX 350 for my wife, as a Christmas present. Using the Autotrader website, I contacted a few dealerships to inquire info on the vehicle. This is how I came across Lexus of Tuscon. Rick Lind was my Sales Representative and from the first conversation to the purchase of the vehicle, he provided me with EXCELLENT customer service. Because I was coming from Afghanistan for Christmas Vacation, he ensured that the process of purchasing the vehicle was as easy as he could make it. He picked me up from the airport and ensured that I was on my way to Las Vegas (this is where I live) in a short amount of time so I could get on with the drive ahead. To top it off, once all documents were signed and the keys were turned over, Rick Lind brought out a box of Roses as an additional gift to go along with the car. WOW! Great Service! My next Lexus, for Me, will be purchased from Rick and the Lexus of Tuscon Dealership on Speedway. Thanks for everything!! More

I'm so glad my husband bought my Christmas present from Cameron! We bought my 1st Lexus from her in 2001 and it was a positive experience. 11 years later, I still feel the same! She's very professional and Cameron! We bought my 1st Lexus from her in 2001 and it was a positive experience. 11 years later, I still feel the same! She's very professional and personable, a great representative for Lexus! More

No pressure to buy. Answered all questions with understandable answers. Great professional people to work with. Would recommend this dealer and salesperson to family and friends. understandable answers. Great professional people to work with. Would recommend this dealer and salesperson to family and friends. More

I received great attention from sales representative and General Manager.This is my second Lexus I buy from this dealership and always received the same kind of attention from everybody, and its service dep General Manager.This is my second Lexus I buy from this dealership and always received the same kind of attention from everybody, and its service dept is also outstanding !!!.Great people is what make Great Companies!!!!! Congratulations!!!!!! More

Jeff Steiner is the first service writer who actually made me think he cared about my satisfaction and my auto. In the future, when I go to this dealership for service, I will gladly deal with Jeff. made me think he cared about my satisfaction and my auto. In the future, when I go to this dealership for service, I will gladly deal with Jeff. More

This is our 3rd Lexus we have bought in Tucson. The previous two were bought at the AutoMall, which is closer to our home in Oro Valley. We went to the Lexus dealer on Speedway to see if we could get previous two were bought at the AutoMall, which is closer to our home in Oro Valley. We went to the Lexus dealer on Speedway to see if we could get a better deal on our trade-in and if they had in stock the model we wanted. We did not improve on the trade-in, but the experience with the staff was far superior to what we experienced at the Auto Mall. Luis, knowing we had previous Lexus', focused his time on the enhancements over our model and the new model. He didn't waste a lot of our time. Jeff, the sales manager, jumped in and found the car we wanted. We had the option to leave. Jeff focused right in on what we wanted and didn't waste a lot of our time trying to push something different more readily available. In about 30 minutes he found our car up in Salt Lake. Joe was very professional,and friendly going over the contract options. No high pressure....just the facts. Luis, again was outstanding in introducing us to the new car. We drove away very happy and convinced that our next Lexus will be from Luis at the Speedway location. More