Lexus of Tucson - On Speedway
Tucson, AZ
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 160 reviews
I know when I've met my match in professional sales and service of a client. You see I've been in sales for 50 years and I will tell you that I could learn a lot from the likes of Mike and Joey. Many month service of a client. You see I've been in sales for 50 years and I will tell you that I could learn a lot from the likes of Mike and Joey. Many months before I purchased(Feb. 6, 2012) my 2010 Prius from Lexus of Tucson, Mike tirelessly tried to get me into another used Prius. At that moment the timing was not right for me, but the dealer that "I wanted to do business with" WAS RIGHT FOR ME! Driving 123 miles just to purchase a car is not a habit of mine, but it was the right decision. I literally would go out of my way to recommend Mike, Joey and the Lexus of Tucson organization to anyone that would listen. When someone does a great job there is usually not enough traction in that story line to warrant repeating, but even though the bank wasn't robbed and the house didn't burn down - it IS worth repeating. So listen to me - YOU NEED to do business with these people. Not only will you get a good deal(actually a GREAT deal), but if you are like me you will learn how to treat people well. Joe Jackson, Anthem, AZ More
I came in looking for a nice car I could get financed and be comfortable in. Trey took my information in a way that felt like a good friend was going to take care of me. He handed me to Kevin and Kevin amaze be comfortable in. Trey took my information in a way that felt like a good friend was going to take care of me. He handed me to Kevin and Kevin amazed me. He found me a car that I LOVED. .He then worked to get me the best financing he could.... Even when I was happy with the rate, he kept working. I now have a deal that I would have never imagined possible. Next Joe.... Even though I was thrilled with the car, the rate and the deal, Joe still took the time to actually learn about my car. Not only did he explain all the things no one ever bothers explaining, he also put tabs on the spots so I could reference the material again if I needed to. Thanks guys. You are truly the best! More
This is my third RX that I have purchased over the past twelve years from Lexus of Tucson. Transaction was done in a very professional manner. Joey made me feel like a valued customer. The transaction twelve years from Lexus of Tucson. Transaction was done in a very professional manner. Joey made me feel like a valued customer. The transaction was one of the easiest and fastest car purchase that I have ever made. Outstanding service! More
My experience at Lexus of Tucson was great. Everyone was nice and professional to work with. I felt welcomed at the dealer, and they went above and beyond to make my car buying experience a great one. I wil nice and professional to work with. I felt welcomed at the dealer, and they went above and beyond to make my car buying experience a great one. I will definetely refer Lexus of Tucson to everyone I know. More
Great Service. This is the Second Used Toyota that I Have Bought from Royal Automotive Group. They are a NO hassle Dealership. Thank you Oscar Delgado for another Great Deal.. I will be back, I will send Bought from Royal Automotive Group. They are a NO hassle Dealership. Thank you Oscar Delgado for another Great Deal.. I will be back, I will send anyone looking for Honesty, and Great Service........... More
Phenomenal low pressure customer service, easy to purchase a vehicle and Luis Santiago is an excellent, personable and knowledgeable sales person. Despite only purchasing a used vehicle, we felt like purchase a vehicle and Luis Santiago is an excellent, personable and knowledgeable sales person. Despite only purchasing a used vehicle, we felt like we were purchasing a new Lexus. Luis took the time to completely review the features of the vehicle (non-Lexus) before we arrived and went over everything in great detail. Great experience and I would definitely recommend both the dealership and the Salesperson. FYI - I have generally disliked most other car dealership experiences (the other exception was Royal Kia, which was also a great experience). Thanks Bill B. More
W.C. made our new car buying experiance a breeze. Top notch customer service was provided by him throughout the course of our Lexus car shopping at the dealership. His years of experience (Certified Mast notch customer service was provided by him throughout the course of our Lexus car shopping at the dealership. His years of experience (Certified Master) shows as he is there to answer questions, help you with your test driving of different vehicles and showing you all the details of each car. The roses were such a nice touch….Thank you W.C. for making our car shopping/buying experience so enjoyable! More
I have been a Lexus of Tucson customer, and have leased or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outsta or purchased nine Lexus auto's. The common denominator has been my association with my service representative Shawn MacKenzie. Shawn does an outstanding job for Lexus and all of his customers. I appreciate Shawn's "extra attention" that makes the difference. Dealing with Shawn sure makes the difference for me. Eric Solheid 7490 E La Cienega Dr. Tucson, AZ 85715 More
My wife and I were treated with respect and courtesy during our recent visit. Our concern was handled promptly with a fair and acceptable resolution. during our recent visit. Our concern was handled promptly with a fair and acceptable resolution. More
As soon as we arrived at the lot we were met by Joey Medina. He was very warm and friendly. We told him we had checked his inventory online and were interested in the used 2011 RX350 with 9000 miles on Medina. He was very warm and friendly. We told him we had checked his inventory online and were interested in the used 2011 RX350 with 9000 miles on it. Joey showed us the car, pointed out the numerous features and let us take it for a test drive. When I told him I wanted to take the car somewhere where I could get the car up to higher speeds to check residual acceleration, he willingly extended the test drive. The residual acceleration, which is good for emergencies, was good. At the time we did not intend to buy a another vehicle until next year, but with all the wonderful features, excellent reliability ratings, our color preference, and good residual acceleration we were sold on the vehicle. Joe Sullivan the business manager was very professional and thorough. The car was ready on the promised day. A very pleasant shopping experience. We are very happy with our shopping experience. More