Lexus of Towson - Service Center

SUPERB Service Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My f Moved from Los Angeles, California and shipped my LX 570 to MD last fall. After a few months I noticed the chrome moldings were starting to peel. My first instinct was to bring the vehicle to the Owings Mills Lexus close to were I live. All I got was being told that this was a common issue! Having more faith than that on the quality of Lexus cars, I went to Lexus of Towson (a sister company of Owings Mills Lexus). I was met by Thorney Gibson, Service Rep., who immediately elevated the issue to the Service Director, Jim Dick. Jim immediately replied that they would fix the quality issue at no charge. Two days later, due to my busy schedule, I had returned to have the repair done. Thorney was waiting at the agreed time and the defective part was replaced. I was impressed to say the least. I always thought that the excellent service of Lexus in LA was because the people there were used to dealing with celebrities. (I certainly am not one) But to my surprise I was treated like one at Lexus of Towson. These guys stand by their product, as should be, and understand one of the most important reason why people buy a Lexus, being for it's quality above most others. They made me feel at home and like a celebrity! Jim and Thorney are model front line people Lexus Service/Dealers should be proud of and emulate. Few people in other auto service departments realize that the word "Service" means more than just repair and maintenance of a vehicle. It more importantly means the care and satisfaction of the customer! I am now a loyal customer and will definitely purchase my next Lexus at this location. I don't mind driving the extra miles to Lexus of Towson from Owings Mills. More

Buyer Beware. Do not trust Lexus of Towson Service Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may no Department. Please go to another Lexus dealer or another mechanic shop for a second opinion. They will state high cost repair items that you may not need. I have seen some reviews where it looks like there was some intentional damages to make a recommended repair. I have experience this as well since I went to my local trusted Mechanic. I believe the service reps\service techs all work under commision. The service director Jim Dick will not help with any complaints to his service department. His customer skills are poor at best. More

I used to trust Lexus of Towson. They built up a lot of goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed goodwill over the years. Then I got the technician's comments that my "aftermarket drain plug is at risk for leaking," the drain plug they installed 6 months ago. Either they're using substandard parts, or they're fishing for business. Completely inexcusable. They've also started handing out inspection reports with each car. My service adviser told me about my wipers needing replaced, and my transmission fluid being dirty (both things I may have had them pay for if he'd offered the services). The inspection report describes a vehicle unsafe to drive, with issues Lexus has never before mentioned. I want to know what's wrong with my car, but I want to have an opportunity to ask questions about it, not be given a report saying I have a transmission leak as I leave the shop. I really love the ? next to CV boots. Are they not sure if I have CV boots? Or just not sure if I need them replaced? Am I supposed to know what that means? More

I am in the service industry and I realize the importance of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty of providing good customer service. As a new owner of a Lexus, I was unsure about going to a new service dealer and as well, a dealer that was forty-five minutes from my home. I was greeted by friendly attendants who directed me to a service manager. James Strand was extremely helpful and courteous answering my questions and then providing me with a loaner vehicle so I could continue to visit my clients in the area. James called on my cell phone to tell me the car was ready- one and a half hours early than was promised. The guest services staff was also friendly, helpful, and prompt with the assessed charges and payment. James then guided me to my washed vehicle and even helped carry some items from the loaner car to my car. Great service with a smile! I look forward to doing future business with Lexus of Towson again. More

I brought my 2003 IS300 in for service and it was the best service I have ever had. I meet the service Director Jim Dick and he got me in touch with Scott Johnson. Scott handled me and the service exper best service I have ever had. I meet the service Director Jim Dick and he got me in touch with Scott Johnson. Scott handled me and the service experiance as a true professional! I would recomend this Lexus dealership to anyone!! Great Job and Keep up the Good work!! More

I recently brought my car in for routine maintenance and R. Scott Johnson, Assistant Service Manager was very knowledgeable and courteous and his customer service was excellent. Several of my friends, co-wo R. Scott Johnson, Assistant Service Manager was very knowledgeable and courteous and his customer service was excellent. Several of my friends, co-workers and one of my relatives who purchased their vehicle from Lexus of Towson recommended that I go there and they were absolutely right. More

I have been having my Lexus LS 400 serviced at Len Stoler Lexus of Towson (Maryland) for the past 5 years. This dealership has been nothing less than OUTSTANDING in seeing that each service appointment is co Lexus of Towson (Maryland) for the past 5 years. This dealership has been nothing less than OUTSTANDING in seeing that each service appointment is completed with my utmost satisfaction in mind. The quality of work has always been superb, and I would recommend this dealership to anyone. Their prices are certainly competitive, but best of all, they go out of their way to save me money whenever possible. Most importantly to me, however, is the fine level of customer service I receive during each service appointment. Scott Johnson has got to be the best Lexus Service Advisor on the East Coast. So pleased am I with the service he has provided that I regularly re-arrange my schedule to ensure he is available when I need work completed. So, in reiterating my overall experience with Lexus of Towson, my only response would be... ...re-read the above paragraph. More

I just came to Maryland, I was recommended to you're dealership from my Mom, I found Mr. Johnson to be very knowledgeable, caring, and wonderful to talk to, I was a little nervous, but he put me complet dealership from my Mom, I found Mr. Johnson to be very knowledgeable, caring, and wonderful to talk to, I was a little nervous, but he put me completely at ease! He went threw pricing with me, what my car would need, the cost of each item & labor, how long it could take! My whole experience went off without a hitch! MR. Johnson was a complete professional! I will be a return customer! More

This was my first visit to Lexus of Towson and it was an awesome experience! Jim Dick introduced me to the service department and took care of my vehicle immediately when I got there. The service lounge was awesome experience! Jim Dick introduced me to the service department and took care of my vehicle immediately when I got there. The service lounge was beautiful! Comfy furniture, big screen TV, hot coffee, tasty treats, and friendly staff. I will never go anywhere but Lexus of Towson with my Lexus! Thanks so much for the fantastic service! More

I have owned a Lexus for about 13 years. I presently own an RX, GS and a GX. I have always had my cars serviced at the Lexus dealership in Towson because of the quality of workmanship they perform. I have b an RX, GS and a GX. I have always had my cars serviced at the Lexus dealership in Towson because of the quality of workmanship they perform. I have been dealing with Scott Johnson for years. He is a quality person who is always upfront and honest. I trust him with my cars. the service department at Lexus of Towson is a first class operation. More