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Lexus of Towson - Service Center

Towson, MD

4.8
180 Reviews

180 Reviews of Lexus of Towson - Service Center

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November 11, 2024

Andrew WOO is wonderful and highly knowledgeable. I enjoy working with him, and he is always so very pleasant and helpful!!! More

by Lori Antkowiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Lexus of Towson responded

Lori, we're delighted to hear that Andrew provided such a pleasant and helpful experience at Lexus of Towson! Thank you for sharing your positive feedback with us.

November 08, 2024

I have always had a good experience with this dealership and I intend to continue. More

by bellmargaret18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Wagner
Nov 08, 2024 -

Lexus of Towson responded

We're so glad our team at Lexus of Towson continues to provide 5-star service. Thank you for choosing us!

October 26, 2024

Monique is an excellent and knowledgeable Service Advisor who went above and beyond to ensure that my concerns were addressed. my only concern was the cleanliness of the loaner vehicle that was provided. The More

by JamilaKmccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood
Oct 28, 2024 -

Lexus of Towson responded

Jamila, we're delighted to hear Monique provided excellent service at Lexus of Towson. We apologize for the condition of the loaner vehicle and appreciate your feedback; we'll address this with our team to ensure a better experience next time. Thank you for bringing it to our attention!

October 19, 2024

Brandon Scott, the service advisor is absolutely amazing. I rate him 100 out of 100. He is a great part of the Len Stoler Lexus team. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Oct 21, 2024 -

Lexus of Towson responded

Steve, we're delighted to hear that Brandon provided you with such exceptional service at Lexus of Towson. Thank you for recognizing his efforts and being a part of our community!

October 15, 2024

Polite and professional staff. Service was quick. My vehicle was clean and ready within a couple of hours More

by rpterry10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 16, 2024 -

Lexus of Towson responded

We're delighted to hear that our team at Lexus of Towson provided you with quick and professional service. Thank you for sharing your experience, and we look forward to serving you again!

September 25, 2024

I had the pleasure of having Brandon Scott assist me. He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brand More

by sparkle52771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Sep 25, 2024 -

Lexus of Towson responded

We're delighted to hear that Brandon provided you with professional and informative service at Lexus of Towson. Thanks for sharing your positive experience!

September 10, 2024

I received excellent service at Lexus of Towson. Matthew, my service tech was very friendly and knowledgeable. He provided a list of recommended services that should be performed, based on the milea More

by rebekahjohnsonbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wagner and Kevin Dodson.
Sep 10, 2024 -

Lexus of Towson responded

Thank you for sharing your positive experience at Lexus of Towson! We're glad to hear that Matthew and our parts department provided excellent service. We appreciate your support and look forward to serving you again in the future!

September 09, 2024

Efficient check in. Quality work. Clerical screw up delayed pick up. Curious that break pads weren’t in stock but they did arrive next day. More

by Gcc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Scott
Sep 09, 2024 -

Lexus of Towson responded

Thank you for your feedback! We're glad to hear the check-in process and quality of work met your expectations at Lexus of Towson. We apologize for any inconvenience caused by the clerical error and brake pad availability, but we're happy it was resolved quickly.

August 27, 2024

Scott Johnson is the VERY BEST SERVICE SPECIALIST! !! He’s so friendly. So helpful! Thanks Scott!! More

by rsher2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT JOHNSON
Aug 27, 2024 -

Lexus of Towson responded

Thank you for leaving Lexus of Towson a five-star review! We will be sure to pass your wonderful feedback along to Scott. See you next time!

August 18, 2024

Great service, staff and clean area. Vehicle service done in timely manner. Vehicle repair status update provided More

by Mukes30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew woo
Aug 19, 2024 -

Lexus of Towson responded

Thank you for the positive feedback! We're glad to hear that our team at Lexus of Towson provided timely service and kept you updated. We appreciate your support!

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