Lexus of Towson

I had a disappointing experience with a rude and unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so unhelpful salesman here. He did little more than provide the keys for our test drives, which took a total of about an hour. It was busy that day, so I can understand his inattentiveness, but he was patronizing and short during our subsequent email exchanges as well. When I later informed him that I purchased a vehicle elsewhere, his response was rude, patronizing, and completely inappropriate, and unprofessional. His managers then ignored this behavior. This establishment clearly does not have respect or decency towards its customers. More

My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. More

Very responsive and courteous salesman. Sherwood Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He o Very responsive and courteous salesman. Sherwood Schaffernoth followed up all my requests quickly. He answered all my questions satisfactorily. He offered me to call him, if I have any question. More

Exceptional service! Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came Wow, what an inspiringly pain-free experience. Cassidy Drummond is the best sales representative I have ever had the pleasure of working with. I came to Lexus of Towson after having mediocre (at best) experiences at other Lexus dealerships, one of which I leased my 2016 NX at. When it came time to turn in the vehicle, I decided to give Towson a shot given that my father has also had great experiences here. Cassidy laid out my options, didn't put pressure on me at all, and answered every question I had. He truly worked with me and did his best to offer the best deal possible. I left with a 2019 NX because of that sense of comfort that he provided; I am extremely grateful to have worked with him and plan to continue doing business with this dealership, as well as sending family and friends here. Fast forward to my 5K service. I had the pleasure of working with Chelsea Django. She was extremely sensitive to the limits of my schedule and provided service that absolutely surpassed my expectations. She is extremely knowledgable and straightforward. My SOS light was constantly red, which is understandably concerning for a brand new car, but she eased my tension with a thorough explanation and plans moving forward. Thank you to the Lexus of Towson team for always providing exceptional service with a friendly presentation! I don't know what the leadership here is doing, but its working! Looking forward to my next service! More

Best car buying experience EVER From walking into the Lexus of Towson dealership to driving away in my new GX 460, the experience was perfect. Jonathan Butler (Sales) made buying a c From walking into the Lexus of Towson dealership to driving away in my new GX 460, the experience was perfect. Jonathan Butler (Sales) made buying a car exceptionally easy and enjoyable! My husband and I were treated kindly and with respect by Mike Meagher (General Mgr) Matt Meager (Business Mgr) and Jonathan throughout the entire process. We highly recommend Lexus of Towson, Jonathan and the entire staff to anyone looking for a friendly, professional, and enjoyable purchase of a new or used Lexus More

Ben is an over the top sales person! My experience with Mr Benedict was excellent! Not only was he a very personable guy, easy to talk to, ask questions and work with, he has the most kno My experience with Mr Benedict was excellent! Not only was he a very personable guy, easy to talk to, ask questions and work with, he has the most knowledge on the vehicles I have ever seen from a sales person! Any question I had in regards to the vehicle I was looking at he had an in depth answer to. He really took the time to show me everything I needed to know. I would 100% recommend him to anyone who wants a superior experience looking at a nice car! More

Great help with our purchase Our sales person was a great help in helping us with our purchase. We have been Lexus customers and have always be treated well by both sales and ser Our sales person was a great help in helping us with our purchase. We have been Lexus customers and have always be treated well by both sales and service. More

Purchased 2019 RX 350 Site Unseen from Texas Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has be Very satisfied with my vehicle and the purchasing experience. I bought it without ever looking at it in person and had it shipped to Texas. Ben has been very helpful and attentive with all the details including working with the transport company I arranged. He ensured all the manuals, keys, floor mats, and temporary tags were included. He also has taken care of title work and registration of L-certification. Top notch and highly recommended. More

Fantastic Two-Vehicle Purchase Experience My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test dr My father-in-law was in the market for a 2019 Lexus ES350 to replace his 2008 model. My mother-in-law came along to look at colors and go on a test drive, but planned on keeping HER 2008 ES, as it had less than 30K miles on it. I knew Jonathan Butler, Mike Meagher, and Dan Morgan because we had all worked together several years ago, and Jon was who I referred my in-laws to see (I went with them at their request). He could not have taken better care of them or been more of a gentleman. Long story short, on the same visit my mother-in-law decided that she might be interested in the new RX. One sale became two, and Jonathan could not have been more accommodating. Mike Meagher took excellent care of them on the numbers - the selling price of the cars as well as the trade-in figures. In the business office, Dan handled one purchase and Cassidy handled the other - they both did a great job, too. Jonathan was very patient and thorough making sure that my in-laws understood all of the features and technology in their new cars, not only at the time of delivery but also when he went out to their house on two separate occasions to sync up their vehicles' integrated remote garage door openers with the actual garage door opener itself. Again, I cannot overstate how pleasant he was in dealing with my in-laws, answering all of their questions, and providing exemplary levels of customer service. While it was no surprise to me, it was still very nice to see that Mike Meagher and the team he leads continue to deliver a one-of-a-kind "white glove" experience for their customers. Thank you Jonathan, thank you Mike, thank you Dan and Cassidy, and thank you Lexus of Towson! More

25k service appointment plus brakes and rotors It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next ser It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next service appointment. More