Lexus of Towson

James was very knowledgeable and helpful. He stayed in contact and kept to the time commitment for getting the car complete. contact and kept to the time commitment for getting the car complete. More

Scott cured my problem over the phone!! Rear view mirrors would not retract and he gave me the right procedure to set them up. Don't know why they failed in the first place since they had worked fine for th would not retract and he gave me the right procedure to set them up. Don't know why they failed in the first place since they had worked fine for the entire year I have owned the car!!! More

purchased a LC500 at this dealership a few weeksback. I purchased a LC500 at this dealership a few weeks back. I have reached out to my sales person because the brake on the car had been feeling horrible purchased a LC500 at this dealership a few weeks back. I have reached out to my sales person because the brake on the car had been feeling horrible and I noticed that the calipers were wrapped in vinyl. I have been trying to speak to a manager for over 3 weeks now in regards to the Lexus certification and no one will call me back. An independent shop advised that the car was possibly in an accident that was not disclosed. Still awaiting a response from this management team to discuss my concerns. I guess once you buy a car they brush you off if anything is wrong. Very disappointed in this type of service. Please be aware of this if you are considering purchasing a vehicle from them More

I am very pleased with the services that I receive at Lexus of Towson. My advisor, Scott Johnson, does an excellent job of helping me to keep my car in safe and outstanding working condition. He is alwa Lexus of Towson. My advisor, Scott Johnson, does an excellent job of helping me to keep my car in safe and outstanding working condition. He is always professional, attentive, and willing to answer all of my questions. More

This was our 2nd leasing experience with Laurie VanVoorhies and she was again a great salesperson. She knows her products, was flexible and patient as we discussed various cars and leasing options. VanVoorhies and she was again a great salesperson. She knows her products, was flexible and patient as we discussed various cars and leasing options. We also met with Juan (sales manager), Dan Morgan (pre-owned sales manager who sold us our first Lexus in 2014!), and Cassidy (finance manager), all of whom were professional and gracious. This is the fourth car we’ve either leased or purchased at the dealership and we continue to be both pleased and impressed by all the staff - but thanks especially to Laurie who spent so much time with us and made the experience easy! More

Andrew Woo was great, the dealership continues show their strong understanding of positive customer service and it's importance. strong understanding of positive customer service and it's importance. More

Friendly Communication schedule Close to the house Service was good getting another car was wonderful Service was good getting another car was wonderful More

The dealership was really shady and didn’t disclosed a lot of information about the car I bought. Once I asked about the issues, they gave me the run around for 3 months. lot of information about the car I bought. Once I asked about the issues, they gave me the run around for 3 months. More

Service is an amazing customer focus experienceMy Service is an amazing customer focus experience My service consultant is consistently outstanding in professionalism, guidance to best solution, and Service is an amazing customer focus experience My service consultant is consistently outstanding in professionalism, guidance to best solution, and always always feeling i’m in very capable hands. Andrew and Lexus of Towson always delivers as promised and never do i feel pressured or over-sold. More

Customer service is excellent-Andrew Woo goes above and beyond to help his customers. His hard work is truly appreciated. beyond to help his customers. His hard work is truly appreciated. More