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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.8
328 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 328 reviews

November 28, 2021

This was our 2nd leasing experience with Laurie VanVoorhies and she was again a great salesperson. She knows her products, was flexible and patient as we discussed various cars and leasing options. More

by susantfitzgerald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
daniel morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie VanVoorhies
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Nov 29, 2021 -

Lexus of Towson responded

It's great to hear that your most recent experience with us was wonderful! Thanks for shouting out Laurie for her hard work, patience, and knowledge. It makes us happy that you also loved working with Dan, Cassidy, and the rest of our team. See you again next time here at Lexus of Towson!

November 19, 2021

Andrew Woo was great, the dealership continues show their strong understanding of positive customer service and it's importance. More

by mareglenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Nov 19, 2021 -

Lexus of Towson responded

Thank you for the great review! We are thrilled to hear that Andrew went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Lexus of Towson!

November 19, 2021

Friendly Communication schedule Close to the house Service was good getting another car was wonderful More

by Carmen Navarro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
josh barley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Lexus of Towson responded

Carmen, it's wonderful to hear our team made your purchase experience so positive. We hope you'll continue to rely on Lexus of Towson for friendly and thorough care, and we sincerely appreciate your kind review!

November 09, 2021

The dealership was really shady and didn’t disclosed a lot of information about the car I bought. Once I asked about the issues, they gave me the run around for 3 months. More

by lbneal85
Recommend Dealer
No
Employees Worked With
Brian
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Dec 16, 2021 -

Lexus of Towson responded

We never intend to mislead our guests, and it's disappointing to hear you've gathered a different impression. Providing straightforward and informative care is always a priority, and it's hard to hear we missed the mark for you. I would appreciate the chance to learn more detail about what transpired so that I can properly address this feedback. Would you consider contacting me when time permits? We are dedicated to always bettering our guest's experience. Thank you, Kevin Ferg - General Sales Manager - 443-632-2921

November 06, 2021

Service is an amazing customer focus experienceMy Service is an amazing customer focus experience My service consultant is consistently outstanding in professionalism, guidance to best solution, and More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew woo
Report | Print
Nov 07, 2021 -

Lexus of Towson responded

Stan, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Andrew and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

November 03, 2021

Customer service is excellent-Andrew Woo goes above and beyond to help his customers. His hard work is truly appreciated. More

by florenchu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Nov 03, 2021 -

Lexus of Towson responded

We are so thankful for your business and your review! Your kind words will certainly be passed along to Andrew for going the extra mile. See you next time! - Lexus of Towson Team

October 28, 2021

The best service experience I have encountered in a long time. The service consultant Andrew Woo is very attentive, pleasant and professional. I highly recommend taking your vehicle to them for service. More

by Ronandmelicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Lexus of Towson responded

Thank you for choosing Lexus of Towson to trust with your service needs! It makes our day to hear that Andrew could help us earn your five stars. We look forward to working with you again down the road. Enjoy!

October 27, 2021

Great dealership and great service. Always satisfied and service technician is very helpful. Years experience. More

by Daisyrichardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 28, 2021 -

Lexus of Towson responded

Daisy, your confidence in our team means a lot to us! Thank you for choosing Lexus of Towson and for taking the time to share your excellent feedback. Drive safely until we see you next!

October 21, 2021

Good service!!Good people repair completed on time . Loaner car clean and it was nice to drive a newer car More

by Ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Oct 22, 2021 -

Lexus of Towson responded

Thanks for the kudos, Ron! We are happy to pass along your comments to the team here at Lexus of Towson. Please let us know if there is anything else we can do for you down the road. Take care!

October 14, 2021

Always polite... informative..prompt and dependable!! The service department ( Scott) gets five stars! This is our 3rd Lexus.. looking for our 4th! More

by Faray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott.. service department
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Oct 14, 2021 -

Lexus of Towson responded

Thank you so much for sharing and for trusting Lexus of Towson with the care of your Lexus vehicles! We'll be sure to compliment Scott on his terrific work. When you're ready to purchase your next set of wheels, please don't hesitate to get in touch. Be well! Kevin Ferg - General Sales Manager - 443-632-2921

Oct 14, 2021 -

Faray responded

Scott always takes excellent care of our needs! FRED Ray

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