Lexus of Towson

Very good service from Brandon, my service advisor and love how my car is so clean when I get it back. Very nice, clean waiting room. love how my car is so clean when I get it back. Very nice, clean waiting room. More

BEWARE of Title/Tag process. ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle t ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle to me! After the purchase it went downhill. I should have known when multiple people reached out for the same document - the emissions test. Weeks went by and nothing. I reach out to inquire about my tags because they expired and the level of unresponsiveness and unprofessionalism was astounding! How could this be the same place? I called. Left messages. And finally was able to reach a SALES manager for assistance. No one in Title/Finance would speak with me. I was told my tags could not be processed because of tickets - which has happened before and I received notification early enough to pay and then the tags were processed, but not Lexus of Towson. Apparently, they did not seek to title and tag my car until November 19th!!! Which was 5 days after my temporary tags expired! And now I am being told I cannot receive an extension.Additionally, I have to WAIT for the refund for what I paid upfront in September!! Dont do business here. Such a massive inconvenience before the Thanksgiving holiday. More

Andrew WOO is wonderful and highly knowledgeable. I enjoy working with him, and he is always so very pleasant and helpful!!! I enjoy working with him, and he is always so very pleasant and helpful!!! More

I have always had a good experience with this dealership and I intend to continue. and I intend to continue. More

Gregory was great. I was considering leasing for the first time, and he provided me with some great information to help me make a decision. If I asked a question he was I was considering leasing for the first time, and he provided me with some great information to help me make a decision. If I asked a question he wasn't certain about or didn't have the details, he took the time to get the answer. My service person Andrew is great as well! I asked him for a recommended salesperson, and he knew the right person to connect me with. My experiences for service and now sales at Lexus of Towson have been excellent. More

Monique is an excellent and knowledgeable Service Advisor who went above and beyond to ensure that my concerns were addressed. my only concern was the cleanliness of the loaner vehicle that was provided. The who went above and beyond to ensure that my concerns were addressed. my only concern was the cleanliness of the loaner vehicle that was provided. The outside of the car was filthy, and the inside of the car needed to be vacuumed. Because I was in a rush for work. I did not have time to wait for another vehicle. More

Brandon Scott, the service advisor is absolutely amazing. I rate him 100 out of 100. He is a great part of the Len Stoler Lexus team. I rate him 100 out of 100. He is a great part of the Len Stoler Lexus team. More

Polite and professional staff. Service was quick. My vehicle was clean and ready within a couple of hours Service was quick. My vehicle was clean and ready within a couple of hours More

Excellent customer service experience! Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. Each individual was professional and helpful. They are an exceptional dealership to work with in purchasing a vehicle. More

I had the pleasure of having Brandon Scott assist me. He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brand He was very professional kept me informed as to what was going on with my truck. He answered any questions I had . Thank you for all your help Brandon. He was super nice! More