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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.7
331 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 331 reviews

August 11, 2022

All was fine but it took 3 and one half hours I had a loaner and came back in 3 hours and I still had to wait another half hour More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woo
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Aug 12, 2022 -

Lexus of Towson responded

Joanie, I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Bill Mortimer - Service Manager - 443-632-2927

August 10, 2022

Scott Johnson has been my service representative for four years. He is courteous, timely, efficient, and provides excellent service - a delight with whom to work. More

by Donald.mcpherson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Aug 10, 2022 -

Lexus of Towson responded

Donald, thanks for your wonderful review! Scott will be so grateful when we pass this praise along. We look forward to working with you again next time at Lexus of Towson!

August 03, 2022

Absolutely horrible! ! I purchased a Lexus Nx just a few months ago from here. Big mistake! I've been back and forth multiple times to get a repair. The same repair multip More

by TRo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think his name was Matt. I dont remember
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Aug 16, 2022 -

Lexus of Towson responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless purchase experience for our guests, and it is concerning that we have left the wrong impression. I understand your frustration here and would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Kevin Ferg - General Sales Manager - 443-632-2921

July 27, 2022

Andrew Woo is a terrific customer service rep on the Lexus team Great customer service and I always make it a point to schedule with him More

by Ryan.sklar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
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Jul 28, 2022 -

Lexus of Towson responded

Ryan, thank you for the great review! We are so glad to hear that Andrew delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

July 26, 2022

Great overall experience! Responsive, thorough and transparent. Appreciate the level of detail throughout the process and in the final stages of the purchase. Exceeded expecta More

by Jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Lexus of Towson responded

Thanks for your glowing review, Jen! We're over the moon that our team delivered communicative and detailed assistance throughout the purchase experience. We hope to work with you again at Lexus of Towson!

July 21, 2022

The service was excellent and the representative was friendly and attentive to us we appreciate all the service granted today. More

by Donnamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson
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Jul 21, 2022 -

Lexus of Towson responded

Donnamarie, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back!

July 14, 2022

They are courteous, detailed and focused. I had some issue with my car and they listened ,fixed and washed my car. More

by Richlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique.
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Jul 14, 2022 -

Lexus of Towson responded

Thank you for the marvelous 5-star review! All of us at Lexus of Towson hope you have a wonderful day.

July 13, 2022

Excellent Service Staff. Ms. Monique very Knowledgeable. Time for service appointments were on point. Missed the Cles More

by jroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monique
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Jul 13, 2022 -

Lexus of Towson responded

Thank you for the five-star review and for giving a shoutout to Monique! We are so glad she left a great impression. See you down the road at Lexus of Towson!

July 09, 2022

Andrew Woo is great. A consummate professional who goes way “beyond “the call of duty”! More

by billhonor1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Lexus of Towson responded

We are delighted that Andrew has gone above and beyond to make you a happy customer! Thank you for choosing Lexus of Towson and for sharing your awesome feedback. Drive safely until we see you again!

June 17, 2022

Gregory and his team were awesome from start to delivery of the vehicle. Gregory made the process of buying a vehicle easy and straightforward. He was professional with a friendly smile. The other team me More

by MM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Jun 17, 2022 -

Lexus of Towson responded

We are delighted that Gregory took such great care of you and earned your recommendation! Thank you for choosing Lexus of Towson for your purchase, we wish you many safe and happy miles in your new vehicle.

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