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Lexus of Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.7
331 Reviews
Whether you are looking for a new or pre-owned Lexus car, truck, or SUV you will find it here. We have helped many customers in or near Towson, Baltimore, White Marsh, Hunt Valley and Bel Air find the Lexus of their dreams!
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1040 York Rd

Towson, MD

21204

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Showing 331 reviews

December 23, 2022

Service mgr Scott J is the best. Extremely knowledgable, consistent, friendly and respectful. Lex detailing service came out looking like new! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
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Dec 23, 2022 -

JJ responded

I took my Lex in for exterior/interior detailing. The car came back on time and looking like new. Service mgr Scott J has been my contact at Towson for years and i cant say enough about him. He is consistent with follow-through, communication and is always friendly and respectful. A+++ overall.

Dec 26, 2022 -

Lexus of Towson responded

It makes our day to see this glowing praise for Scott! We're thrilled he's consistently offered courteous assistance and expertise that's earned Lexus of Towson your confidence over the years. We look forward to working with you again next time!

December 19, 2022

I went into the dealership for a service campaign. While there, I took the opportunity to review other concerns that I had with my new NX. Yami carefully listened and noted each concern. When I picked More

by Linda
Service Communication
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yami
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Dec 19, 2022 -

Lexus of Towson responded

Linda, we are delighted to hear that you had a 5-star service visit with Lexus of Towson! We will be sure to pass along your kudos to our team. Thank you for your feedback, and have a lovely day!

December 17, 2022

My experience with Lexus of Towson is remarkable. After visiting a few other Lexus Dealerships, my salesman, Gordon, listened to my concerns and was instrumental in helping me find the exact RX450H F More

by Marie Stroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Scott
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Dec 19, 2022 -

Lexus of Towson responded

Thanks for the review. We're glad that our team impressed you and helped you find the perfect Lexus RX 450H! We appreciate the feedback, and we will see you again next time.

December 15, 2022

Yami provided me with a superb service experience - professional, effective, and thoughtful. This was my first visit to this dealer and because of her, Lexus of Towson. Has a new customer. I have b More

by Michael.domanski1130
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yami
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Dec 15, 2022 -

Lexus of Towson responded

Michael, thank you for the great review! We strive to deliver a seamless and professional purchase experience, and it means a lot to hear that this was reflected in your time working with Yami. Drive safely, and we hope to see you back again at Lexus of Towson!

December 09, 2022

My service representative Scott Johnson was excellent as always. Everyone at dealership was great as always. More

by rcw1139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Lexus of Towson responded

Thank you for this great review of Lexus of Towson! Scott and the team appreciate your kind words. We look forward to assisting you again down the road.

November 29, 2022

Outstanding always get my car ready for trips and normal service buying new one soon More

by llh10647
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Nov 30, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

November 22, 2022

I use to take my car here for services, but stopped after realizing this location is racist. I purchased a car from them some years ago and during the process I picked it up, but thought maybe because everyt More

by Kia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Dick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Lexus of Towson responded

We take claims like seriously, and it's incredibly concerning to see this feedback. We expect all of our customers to be treated with the same high standard of respect, and I can assure you we do not run our business to treat anyone unfairly. I would like to speak with you regarding your experience so that I can better understand what has happened and address it properly. Please give me a call when you can. Thank you, Bill Mortimer - Service Manager - 443-632-2927

October 29, 2022

Service was great Scott was very professional and had great customer service and he will be my go to guy! More

by Mr Armageddon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 31, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that Scott delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Towson!

October 28, 2022

The work was on time and on budget. Mark was very helpful. Look forward to the remodeled building. More

by MikeA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark drahuschak
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Oct 30, 2022 -

Lexus of Towson responded

Mike, thank you for the great review! We are so glad to hear that you had a successful service experience working with Mark and the Lexus of Towson team. Safe travels, and we hope to see you back again down the road!

October 18, 2022

Excellent service and my service advisor Andrew Woo is awesome. I highly recommend Lexus of Towson More

by Ronaldgermack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Lexus of Towson responded

Thank you so much for recommending Lexus of Towson and giving Andrew a shout-out! We look forward to working with you again down the road!

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