Lexus of Towson

Andrew is a great service representative. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. He always goes the extra mile in working with customers. I would recommend Andrew to any person who comes to Lexus of Towson to ask for Andrew. More

Customer Service representatives was Kyle. I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was ava I had an issues with my back tire on my RX 350. When I got there he immediately addressed the situation. He got me into a loaner vehicle that was available. So I won't be held up from taking care of my business. I had on my schedule for that day...Every time I go in for service for my truck. The staff is always polite, and the process is smooth. The environment is a welcoming friendly and always has excellent customer services. More

Gregory was very informative, honest, & forthright when communicating all options available to me as a customer. He was patient, kind and understanding when answering questions asked. I will be referring communicating all options available to me as a customer. He was patient, kind and understanding when answering questions asked. I will be referring friends & family to Gregory at Lexus of Towson. Wonderful salesman & consummate professional. More

Excellent Service I would highly recommend this dealership. Service people are knowledgeable and service staff are courteous. dealership. Service people are knowledgeable and service staff are courteous. More

Service at Lexus of Towson was. very good. Brandon was professional and helpful. He took care of getting the 2nd key fob generated. In addition he had the car cleaned plus had Car very good. Brandon was professional and helpful. He took care of getting the 2nd key fob generated. In addition he had the car cleaned plus had Carlos a technical person answer all my questions on operating certain features/controls that I needed some assistance using. Very good experience!!! More

The staff here were knowledgeable and respectful when it came to selling their vehicles. They were straightforward and made the process very streamlined even if there were snags in the process with paperwor came to selling their vehicles. They were straightforward and made the process very streamlined even if there were snags in the process with paperwork, signings, etc. They were also accommodating towards disabled patrons who were unable to attend to the signed documents in person by permitting the documents to be returned the next business day. Very kind people and very transparent with their sales. More

Lexus of Towson makes service a fulfilling experience at a reasonable price. I am confident my Lexus will run without issues for the next six months. a reasonable price. I am confident my Lexus will run without issues for the next six months. More

Very good service from Brandon, my service advisor and love how my car is so clean when I get it back. Very nice, clean waiting room. love how my car is so clean when I get it back. Very nice, clean waiting room. More

BEWARE of Title/Tag process. ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle t ..I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle to me! After the purchase it went downhill. I should have known when multiple people reached out for the same document - the emissions test. Weeks went by and nothing. I reach out to inquire about my tags because they expired and the level of unresponsiveness and unprofessionalism was astounding! How could this be the same place? I called. Left messages. And finally was able to reach a SALES manager for assistance. No one in Title/Finance would speak with me. I was told my tags could not be processed because of tickets - which has happened before and I received notification early enough to pay and then the tags were processed, but not Lexus of Towson. Apparently, they did not seek to title and tag my car until November 19th!!! Which was 5 days after my temporary tags expired! And now I am being told I cannot receive an extension.Additionally, I have to WAIT for the refund for what I paid upfront in September!! Dont do business here. Such a massive inconvenience before the Thanksgiving holiday. More

Andrew WOO is wonderful and highly knowledgeable. I enjoy working with him, and he is always so very pleasant and helpful!!! I enjoy working with him, and he is always so very pleasant and helpful!!! More