Lexus of Thousand Oaks

From the moment we met Charles Shapiro at Lexus of Thousand Oaks, we we knew we were in for a very different car buying experience. He greeted us like old friends though we had never so much as been Thousand Oaks, we we knew we were in for a very different car buying experience. He greeted us like old friends though we had never so much as been to the dealership before, much less spent any time with him personally or professionally before that day. Pleasant, knowledgeable, funny, reassuring, available, interested, accommodating, and resourceful, but never pushy. What a pleasure! Having purchased/leased 25 or more vehicles of various makes and models, I can honestly say that from that moment through the purchase of our 450h, certifying and turning over our 400h to our children, and the minimal servicing that has been required, this has been a completely different and significantly more positive experience than we have had at any other car dealership. Charles creates a perception that he is at the dealership 24 hours/day. He's always available when called or returns his calls dependably and promptly. He actually took the time and effort to get to know us, our family, and just enough about our lives to help in the decision-making process, without being intrusive or overbearing. He not only had a sense of what was good and bad about other choices in the marketplace, but how they would or wouldn't fit our needs. He was significantly more familiar with Lexus features than our prior Lexus dealership, and extraordinarily patient in his explanations and demonstrations of how to best take advantage of those available to us. He even came to our home to give a refresher course after we had driven our new vehicle for a few weeks. Now that's personal service! I have driven MBZ and BMW's for the past 20 years and will likely switch to Lexus when my current lease expires, in large part because of our experience with Charles and this incredible place to do business. This guy and this place is a 5 PLUS! More

I have always received excellent service. I purchased a used car from Charles Shapiro almost 4 years ago and have been more than happy with it ever since. He got me an outstanding deal and continually help used car from Charles Shapiro almost 4 years ago and have been more than happy with it ever since. He got me an outstanding deal and continually helps to keep me informed and updated regarding my car as well as new cars that are becoming available. Charles, along with the service staff, are always friendly and attentive, always have a loaner car available to me, and always take care of my car needs. Many times they have gone the extra step to repair something little for no charge, and there has never been a time where I felt they tried to get me to fix something that wasn't broken. My only complaint is the price of the major services, but when you purchase a luxury car, you have to pay more for the maintenance. Not only would I recommend this dealership, especially Charles, but I have many times. More