Lexus of Tampa Bay - Service Center

Would not help fix simple issue on phone. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Called service to get a tech to walk me through reboot to make sure I had followed directions. Was not allowed to talk to tech. Told call AAA have it towed they could get to it in two days. While waiting for AAA went over all directions twice more. Got car to reboot on own after 1.5 hours. Wife called asked for manager. No call back. We get much better service on Chevy truck. Why spend $86,000 to be told call AAA. More

Horrible Service Department Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Lexus dealership? Don't waste your time. More

Be warned-Watch out for Service Department Deception I've been loyal to this dealership and its service department for over 10 years. It pains me to state this but that loyalty and trust ended when I jus I've been loyal to this dealership and its service department for over 10 years. It pains me to state this but that loyalty and trust ended when I just recently caught the service department in a major deception. I had taken my car in for recall service recently and while the car was in the service department hands they reported a few other things that needed addressing. Most were small items and things I would expect to be needing replacement; however one items was a rather large sum and something about it didn't make sense to me at the time but I couldn't figure out why at the time. Btw, the car has never seen another service department other than this one so they have all the historical service records in their system and the car has always been serviced per the Lexus recommended intervals/ recommened replacements, etc. Anyway, I didn't have time the day they did the recall work to address the additional items they were recommending so I had them do the recall service work and scheduled a time to bring the car back for the other fixes. On the way home from the recall service I started thinking about one of the service items they mentioned and I thought that was unusual because I faintly rememberd them doing a similar service being described a while back. So, before I took the car back I checked the car and had pictures taken of the under carriage which showed one of their recommended "needed fixes" to be completely false. It also happened to be the most expensive of the items they said needed repair. I returned to the dealership on the service appointment day to have have the other fixes done and confronted them about the false "needed fix." They put the car on the lift, and looked for themselves. The service manager came back (a different one than I had for the recall appointment) and acknowledged that their was no "needed fix" to the rather large item. This was not an inexpensive item they got wrong and a blanant abuse since their written description of the issue was grossly different than even the slightest quick look inspection disqualified. Had I not followed up on my hunch and checked the car and taken pictures I would have made them a nice little profit based on their disception. The sadder part was after they acknolwedged it should never have been recommended for repair there was no apology, no how can we make it up to you, just a shurg, like so what we got caught lying, who cares and what can you do about it because you caught us before having to pay for it. There's even a bit more to the story that's even more dishonest in my opinion but frankly I'm tired of thinking about it so I'll leave it at this. Ironically, my wife and I had just decided to replace this car with another Lexus but after this service experience deception it won't be from this dealership's nor the dealership parent company. More

Worst customer service I had my lexus serviced and when I picked it up I got my keys and was told the car was parked outside. I got in and my battery was completely dead, th I had my lexus serviced and when I picked it up I got my keys and was told the car was parked outside. I got in and my battery was completely dead, there is no way they wouldn't have known this. I had a difficult time finding anyone to help, asked several people for a jump including the parts manager who said he could sell me a battery but he couldn't install it. I finally got a jump and left. This happened about a year ago, I didn't complain at the time because the dealer has me on a list for a recall, and I didn't want to risk being moved further down. Considering I have been on the list over 2 years I don't think it's going to happen anyway. I would never do business with autonation or buy another lexus again. More

Jeremy a salesman at this dealership went "the extra mile"! Above not applicable. Had car trouble under the worse curcumstances, 5PM on a Friday night! We had to be Towed to Lexus of Tampa Bay unfortunately af Above not applicable. Had car trouble under the worse curcumstances, 5PM on a Friday night! We had to be Towed to Lexus of Tampa Bay unfortunately after the service Dept. closed. We were Unable to get a loaner car. Jeremy a salesman was there and listened to our problem and took the time to investigate and discovered the cause of the problem. Simple, but it amazingly solved our dilemma! He went the extra mile! He explained he was not a mechanic but thought we were good to go and we were! The receptionist and another young woman all offered anything they could do to help us and their kindness will also be long remembered! Thank you Jeremy and staff at Lexus of Tampa Bay!! More

Routine Service Today I realized why I didn't return to Lexus of Tampa Bay for the past two and a half years. The service time was atrocious. I was told that my wait Today I realized why I didn't return to Lexus of Tampa Bay for the past two and a half years. The service time was atrocious. I was told that my wait time would be an hour. One hour later I was told that it would be another hour. At almost four hours after my appointment time, the car was ready. I used to take my car to Toyota of Tampa Bay but since my long term service manager left, I thought I would return to the regular dealership. Last time I will be going back. There is no regard for the time of the clientele. The service manager was nice but didn't seem efficient or effective. More

Collision Repair extimated at 1 mo. has taken 2 1/2 mo Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the servi Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the service rep said they had no room in shop. Will start next week. 3rd week March promised car will be done by month end. Month end, car just getting painted. By mid Feb. painting done but have electrical problem and needed to take car to Dealer service. After week visited dealer to find they had car a week and have not touched it. Another week later car back to collision center but have a problem with front bumper paint job. Need a couple days to fix. Called after 7 days to find Dave on vacation and no one can talk to me. Called Dave the next week to find paint is done, now buffing out. Also found bad tire on passenger year. (not part of accident). Took 3 days to fix tire, which would take me 2 hours. Picked up car on Saturday 4/30/16. Looks pretty good. Dives nice. Sunday found front bumper object sensors do not work. Called the 5/2. Dave out sick. We are at 5/4 no return call which is the norm. Have been in contact with Lexus USA. A rep Lisa was assigned to me. She is worthless. Told me they have no authority over dealers. Would help we on a trade of my car if I wanted it. Said "by law" they have no authority over dealers. "yea right". That's why the have a corporate head questers and customer rep's and VP's running around the country checking on dealers. Also two emails to GM and no response. DON'T DO BUSINESS WITH THESE PEOPLE. More

Poor customer service I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purcha I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purchased your car from a buy here pay here lot. The people making the appointment were rude and unprofessional. When asking for a full detail she would repeat back " a wash comes with the service" after this happened a few times I asked her if her full detail and wash were the same? She said no. But a full detail takes all day. I told her that I as aware of the and I wanted to secure a loaner vehicle . That is why I was making my appointment in advance. Fast forward... I get to my schedule appointment on time only to be told that there are no loaner vehicles because they do not have enough but the they would shuttle me to Enterprise to get a loaner vehicle at their expense. At this point I have no choice.. When selecting a car at Enterprise... I am told that Lexus only pays for a certain car and offered me a Chystler sedan that was dirty and smelled like stale smoke. I didnt accept it. They had to call Lexus to get me approved for a Somata. Lexus of Tampa Bay provided the WORST experiences dealing with a dealership that I have EVER had. I will driving an extra hour to go to Lexus of Clerwater...the customer service manger assured me that I will not endure any of the level of service I endured at Lexus of Tampa Bay.. More

Don't Stand Behind Faulty Design I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor id I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor idle. Sometimes, the car takes a while to even drive because of the poor idling and stalling. I've taken it to them several times over the course of the last two years but the lights weren't on when it arrived and they told me unless the lights are on, we can't see what the problem is. I don't live near the dealership so everytime the lights came on by the time I scheduled an appt, the lights were off. Finally, my local service man told me to bring it in when the lights came on and he would scope it for me. The lights came on again and stayed on. Took it to the local guy who told me what the problem was and said there was a service bulletin and an extended warranty for unlimited mileage and 7 year extension, naturally, of which I'm just outside of that warranty period. I only have 50K miles on this car. Lexus denied the claim even though they were well aware that the piston system in all these cars were faulty and why they were forced to extend the warranty. I'm considering a class action as I've since found many many people with this problem and Lexus has refused to fix it. I thought that we would have been better at taking care of their customers. Will NOT be purchasing another Lexus and especially from this dealership. More

I had taken my 2001 Lexus in for one of it's regular servicings. Dave Jones, who had overseen my servicing for years, informed me after a short time that unexpected repairs needed on my car were going servicings. Dave Jones, who had overseen my servicing for years, informed me after a short time that unexpected repairs needed on my car were going to cost me almost as much as the car was now worth. He discussed options with me. Then going the extra mile, he even contacted the manager of the adjacent Lexus used car business, explained the situation, and asked them to help me look at my options with them as well before I made any decision on which direction to go - total repair, partial repair, or trade in on a new used Lexus. Larry Pfingsten, a salesman with the used Lexus cars, met with me immediately. I had looked at the possibility of getting a used Lexus previously with him just for future reference. Larry knew exactly what I wanted in a car as well as my financial limitations. He made it quite easy to determine which direction was the wiser move financially and quickly found just the right car for me. Everything was taken care of for me from calling my car insurance company to helping me learn how to set up and use Bluetooth in the new car. He also handled settling everything about my old car with Dave Jones. Within several hours everything was taken care of and I drove home in my new car! No one could as for better service or support than I had. More