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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
685 Reviews

685 Reviews of Lexus of Tampa Bay - Service Center

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August 16, 2021

Very professional and kind staff.Jackie was extremely helpful with my handicap needs.. she was so very understanding and helpful in every way. Such a pleasure. More

by jjohns35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie in service
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Aug 22, 2021 -

Lexus of Tampa Bay responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2021

Great service. Love Jackie. Appreciated ride and pick up during service More

by Lrjoyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
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Aug 17, 2021 -

Lexus of Tampa Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! If you ever need help, just give us a call. Happy motoring!

August 11, 2021

Jamal Clark accommodated my request as my previous adviser was out. Jamal listened to my issues and took time to inform me of job status. Shuttle driver was very timely & friendly. Excellent! More

by Angel Collado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josue Rodriguez, Jamal Clark
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Aug 17, 2021 -

Lexus of Tampa Bay responded

Hi Angel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 11, 2021

Always can count on Pam Moore to make sure service is done correctly and on time. Makes sure car is washed and ready to go More

by Vivian_mcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Moore
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Aug 17, 2021 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 10, 2021

Unfortunately having service done over there sucks. We bought 2 SUV there and the whole process was great when doing the purchases. Again servicing the cars there suck !!! More

by numhebed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Aug 21, 2021 -

Lexus of Tampa Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (813) 365-7152 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

August 03, 2021

Scott Banta is an excellent service representative, friendly, professional, attentive, and courteous. Scott is the reason we bought a second Lexus from this Lexus dealership. Great representation of th More

by Greta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Banta
Report | Print
Aug 22, 2021 -

Lexus of Tampa Bay responded

Greta, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2021

The service tech was great and helpful. I arrived a few minutes before my scheduled time and was greeted by the greeter and met with my service adviser shortly after. More

by gylwms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
L.A. Clark
Report | Print
Aug 22, 2021 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 27, 2021

I've been dealing with Lexus of Tampa Bay since 2015. I've never had a bad experience and typically it's a stellar experience. More

by PAULAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
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July 26, 2021

The Lexus Service department at Lexis of Tampa Bay is fantastic. I always receive prompt and courteous service. My advisor, Pamela ALWAYS keeps me informed regarding my vehicle. Fast and efficient. Thank More

by Tracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela
Report | Print
July 24, 2021

Disappointed This dealership damage my new car in their car wash and after estimated cost to repair damage was determined denied that they did it. More

by ypowens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Cotterell
Report | Print
Jul 26, 2021 -

Lexus of Tampa Bay responded

Hi, we are deeply disappointed by your experience at Lexus of Tampa Bay. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 365-7152. We hope to hear from you.

Jul 28, 2021 -

ypowens responded

I called and he’s not interested in doing the right thing. I gave them a brand new BLACK LEXUS and they gave it back to me with a paper white mark across my hood that was viewed and witnessed by their employee, but they are claiming it could have happened anywhere. Anyone who’s interested in buying a Lexus, do yourself a favor and don’t go to Lexus of Tampa Bay. It’s becoming worst than a buy here pay here dealership. The cost to repair the damage is $500-$700 and they would rather lose good customers rather than pay for the damage they caused. Unethical business practices will catch up with them eventually.

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