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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
691 Reviews

691 Reviews of Lexus of Tampa Bay - Service Center

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October 05, 2021

Dave Jones did a fantastic job of helping us with our vehicle issue and an expedited resolution. More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Jones
Oct 09, 2021 -

Lexus of Tampa Bay responded

Hi Customer, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! Feel free to stop by if you ever need any more help.

October 05, 2021

Great service advisor, Ryan Russo. Outstanding Salesperson was completely lacking in product information The physical facility does not live up to the Lexus image. More

by bobgraham61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Russo
Oct 09, 2021 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 365-7152 -- we hope to hear from you soon.

October 05, 2021

love coming to this dealership for maintenance on my lexus. Alex Hidalgo is my go to service advisor who always treats me great. More

by adaluz27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex hidalgo
Oct 09, 2021 -

Lexus of Tampa Bay responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 02, 2021

This dealership is top notch. I drive by a couple other Lexus dealerships to go to the Wesley Chapel because their service is top notch. Can’t go wrong with anyone there but my go to is Bobby King More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby King
Oct 05, 2021 -

Lexus of Tampa Bay responded

Hi Andrew, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 29, 2021

Everyone is very courteous and friendly at this dealership. Appointments are easy to make. And although they are always busy, they are efficient. More

by Shellins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Wyda
Sep 30, 2021 -

Lexus of Tampa Bay responded

Hello Shellins, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2021

We purchased our first Lexus at Lexus of Tampa Bay in 1996. The service and product are superb. The entire staff is knowledgeable, courteous, efficient and helpful on every level. As I age, this becom More

by Nell1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam, Carmen, don't remember others.
Sep 30, 2021 -

Lexus of Tampa Bay responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2021

Previous service advisor Brian was much better than new Advisor. I had 60k service and spent $1300. From when I pulled up new service advisor was not engaging or too friendly. I had to ask questions abou More

by Rhcoop1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LA Lexus of Tampa
Sep 29, 2021 -

Lexus of Tampa Bay responded

Hi, we regret your most recent visit with us was not up to the standards we strive for. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 365-7152 -- we hope to hear from you soon. Take care!

September 26, 2021

My experience was top-notch. Pamela Moore is an asset to the business. Overall everything was terrific. More

by jhdan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Moore
Sep 27, 2021 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2021

I found the dealership to be very professional, kind, and courteous, very straightforward and very quick with the service! More

by Jburnside2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female in the service department
Sep 27, 2021 -

Lexus of Tampa Bay responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

Ryan Russo, Service Advisor is the best! The type of service he provides is what brings me back to Lexus of Tampa Bay. More

by stevenalt01
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Russo
Sep 26, 2021 -

Lexus of Tampa Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ryan here at Lexus of Tampa Bay! If you have any further questions, please give us a call. We're always happy to help! Take care!

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