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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
685 Reviews

685 Reviews of Lexus of Tampa Bay - Service Center

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November 23, 2021

As always, Lexus of Tampa Bay provides an outstanding service on my vehicle Alex, represents your company in outstanding manner. Thank you. More

by Omejiaortega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hidalgo
Report | Print
Nov 26, 2021 -

Lexus of Tampa Bay responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 23, 2021

Staff are nice, but my A/C still isn't fixed. Have to take it back for the 3rd time next week. Salesman did a great job holding me hostage for 3.5 hours to locate a car to make a deal and then there was More

by PWDBYSCION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
November 23, 2021

LA is the best service rep. Explained everything to me and got it done on time More

by Kkzimring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LA, Sydney Thorp
Report | Print
Nov 26, 2021 -

Lexus of Tampa Bay responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 22, 2021

Customer service response was a pain point. Tried calling the dealership 4 times and could not get through to anyone except for the parts division that is separate from the dealership itself and couldn’t for More

by jdefeversbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Nov 26, 2021 -

Lexus of Tampa Bay responded

Hi, we are deeply disappointed by your experience at Lexus of Tampa Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 365-7152 -- we hope to hear from you soon.

November 21, 2021

Came in for oil/filter change, replace key battery. First visit after move to Tampa 3 months ago. Greeted right away and service manager came out with printed copy of service record from previous dea More

by Old Timer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. Jones
Report | Print
Nov 25, 2021 -

Lexus of Tampa Bay responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2021

Service was very good. Very thorough and my 350RX was cleaned. Well done and look forward to next service. More

by kaleo65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 24, 2021 -

Lexus of Tampa Bay responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 16, 2021

Service was fast, friendly, and affordable (coupons online). Although they were booked for the day they squeezed me in when my car wouldn’t start (battery issues). More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela
Report | Print
Nov 19, 2021 -

Lexus of Tampa Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Have a great day!

November 14, 2021

Comfortable waiting area. Coffee and drink station. Wish they had snacks. Very efficient check in. More

by chefsher1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 17, 2021 -

Lexus of Tampa Bay responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2021

I was charged $84. For oil change,I told service man that wesley chapel Lexus charges on website $69. Said he did not care.b More

by moenasirudin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean wyda
Report | Print
Nov 15, 2021 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to leave us feedback. Please reach out to us at (813) 365-7152 so we may identify ways to improve your experience.

November 11, 2021

Brought my ES 350 in to repair a broken headlamp. Part was not in stock and ordered. Loaner car was provided. Repair completed next day. This was my 1st visit to Lexus of Tampa Bay. Great job by all invol More

by Wjgrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Wyda
Report | Print
Nov 14, 2021 -

Lexus of Tampa Bay responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

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