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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
685 Reviews

685 Reviews of Lexus of Tampa Bay - Service Center

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January 08, 2022

Waiting time was way to long for an oil change even with an appointment. Service Tech Adrian was great! More

by Elizabeth Taboada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

January 08, 2022

Even though there was a lot of remodeling or reconstruction going on at the facility, the temporary waiting area was clean and comfortable. Also, there was a large number of people in for servi More

by chaffiny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jones, Sydney Thorp
Jan 17, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 07, 2022

Excellent Sales Representative, Esther Ortiz! Very professional and thorough!! Excellent Support! Excellent Service Advisor, David Jones We have been dealing with Lexus of Tampa Bay for several y More

by lbowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esther Ortiz; David Jones
Jan 17, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 06, 2022

My service advisor Scott Banta is great. The pick up and delivery was also very good. More

by LLCLegal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hi, we're happy to hear you had such a positive experience with Scott! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 03, 2022

Excellent team with the best results!Happy to be able to Excellent team with the best results! Happy to be able to trust them and feel satisfied with the outcome. Thank you! More

by Dorisbeaty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 03, 2022

I have been dealing with Lexus of Tampa Bay for several years and have to say they are the best in the area for Lexus! They never try to sell me things I don't need when I take my cars in for oil changes/ More

by Satsified Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hildago - Five Stars!
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 03, 2022

1. long wait to check in at appointment time2. "cheated" 1. long wait to check in at appointment time 2. "cheated" us out of 1 of 2 "included" service appointments 3. failed to reset "maintenance required" More

by pfirth7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ariceldy Vargas
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hi, we are deeply disappointed by your experience at Lexus of Tampa Bay. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (813) 365-7152 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

January 02, 2022

You simply cannot beat the service at Lexus of Tampa Bay. Period. In fact, I am purchasing another Lexus, and the service I have experienced over the last 6 years is part of the reason why. More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L.A.
Jan 17, 2022 -

Lexus of Tampa Bay responded

Hi Jan, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 02, 2022

How much experience do you need to have to change oil?, welp a Vett blow my motor thanks Lexus More

by LC500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
La, Sydney Thorp
Jan 16, 2022 -

Lexus of Tampa Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (813) 365-7152 so we can work towards a resolution. We look forward to hearing from you. Take care!

December 31, 2021

This is my 4th Lexus purchased and serviced at this dealership. My experience has been excellent, especially with my service reprrsentative, Pamela. More

by Tommor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela
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