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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
693 Reviews

693 Reviews of Lexus of Tampa Bay - Service Center

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June 01, 2022

Complimentary 1 yr. service. Treated very well on a busy day. Only issue was that car wash was down for some reason so had to take it to get washed & cleaned inside. O More

by dbarletta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Murawski
Jun 02, 2022 -

Lexus of Tampa Bay responded

Hi. Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2022

Jaclyn provides the best customer service and is so personable. She really cares about her customers and always ensures each appointment is a positive experience. I always feel welcome at the dealers More

by Bren'
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jaclyn
Jun 03, 2022 -

Lexus of Tampa Bay responded

Hi Bren, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

May 30, 2022

Your construction, power was down, no car wash, no paper on carpet, finger smudges on console...what happened. ( my advisor informed me prior of grid down) . More

by Annemarie696@outlook.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Murakawaski, great!
Jun 01, 2022 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 365-7152. We hope to hear from you.

May 30, 2022

Jaclyn is by far the best service advisor I have deal with in my 50 years. She courteous and honest. She is the main reason I have my car service at your dealership. A great asset to your dealership!! More

by csurbinek@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Jun 01, 2022 -

Lexus of Tampa Bay responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2022

Always keeps my car running at peak performance. White glove standards and always a friendly face. More

by Jteti2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Moore
May 30, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

May 28, 2022

Always have a good experience with service here. Professional and don't try to have you do more than what you bring your car in for. Bonus is getting car back clean although this time they forgot to More

by lisasanders7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaclyn Papsidero
May 31, 2022 -

Lexus of Tampa Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Tampa Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 28, 2022

Car initially booked for routine service had engine light go off just before appt. I communicated with scott about it via email. The part had to be ordered. I got a loaner for 4 days. Car was ready Tu after More

by alsinaliverconsulting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott
May 28, 2022 -

alsinaliverconsulting responded

Its good

May 26, 2022

My service was excellant. My service representative Ryan Russo is outstanding. He always is the most professional and outstanding customer service provider at Lexus. We keep b More

by Largobulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Russo
May 27, 2022 -

Lexus of Tampa Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2022

Service department was very professional and was quick to get me a loaner car while waiting for a part that had to be ordered. My service advisor Pam was very knowledgeable and courteous! More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Moore
May 27, 2022 -

Lexus of Tampa Bay responded

Hi Laura, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 23, 2022

Service was excellent. No surprises. Car was serviced and cleaned beyond expectations. Easy drop off the night before service More

by Lbryan
Recommend Dealer
Yes
Employees Worked With
Dave Jones
May 25, 2022 -

Lexus of Tampa Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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