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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
693 Reviews

693 Reviews of Lexus of Tampa Bay - Service Center

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December 04, 2022

Waiting time was less than expected and the waiting lounge was very comfortable. Customer service was awesome. More

by adilereyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Dec 06, 2022 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2022

My service writer Mr MJ Mohammad was excellent in making sure me and my vehicle were properly maintained in a timely manner. Thank You for him and the technician who performed all the repairs! More

by ziyadahinc68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 05, 2022 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 02, 2022

This was my first time going here and MJ was awesome. He got me through very quickly for my battery replacement. More

by dpmeadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ
Dec 04, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Tampa Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

My service technician, MJ was exceptional. He was efficient, communicated perfectly and did exactly what I asked. Great experience as usual! More

by mochiodini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ
Dec 03, 2022 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 30, 2022

The service department is a smooth running operation. Easy to schedule service, efficient check in process with a designated representative. Kept informed of the waiting time and estimated cost of servic More

by Survey response
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Dec 01, 2022 -

Lexus of Tampa Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 28, 2022

I always find my maintenance service a hood experience. My service advisor Scott is friendly and helpful in maintaining my car. More

by Jan.mmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 29, 2022 -

Lexus of Tampa Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Tampa Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2022

I came in without an appointment because of a tire problem. I expected to need a new tire and be at the dealership for hours. I was warmly greeted and taken care of quickly. They repaired my tire a More

by James G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariceldy Vargas
Nov 27, 2022 -

Lexus of Tampa Bay responded

Hi James, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 25, 2022

Auri (sp ? ) and the team provided fast and efficient service. Even with the renovations in process, they still provided excellent service in a timely manner. More

by jcastell2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auri
Nov 27, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 25, 2022

Best service in Tampa Bay! This dealership is geared to the customer. Comfortable and service oriented. More

by jsmkdoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed (MJ)
Nov 27, 2022 -

Lexus of Tampa Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 24, 2022

I was disappointed having to wait 25 minutes for a service advisor after being promptly greeted on the service ramp. This tainted the rest of the experience. The remainder of the experience was out More

by drbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Nov 25, 2022 -

Lexus of Tampa Bay responded

Hi, thank you very much for sharing these comments, Drbill. If you are willing, please call our General Manager at (813) 365-7152 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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