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Lexus of Tampa Bay - Service Center

Tampa, FL

4.7
692 Reviews

692 Reviews of Lexus of Tampa Bay - Service Center

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June 04, 2023

Feel like Rip off. Because estimate for suggestions to repair were ridiculous. You have expenses that pass on to Customers. Simple things should be Free. More

by bipin819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaila
Report | Print
Jun 07, 2023 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 365-7152 -- we hope to hear from you soon.

June 03, 2023

Fast and friendly service. Clean and comfortable waiting area. Service rep kept me informed throughout the process and made my visit smooth. More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Jun 07, 2023 -

Lexus of Tampa Bay responded

Hi Ashley, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 01, 2023

Love the new look - plus every one wears an uniform- very professional look - I like it More

by Aileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad
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Jun 05, 2023 -

Lexus of Tampa Bay responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

Jun 07, 2023 -

Aileen responded

Mohammad always goes above and beyond to assist me with my vehicle’s needs

June 01, 2023

Scheduled my 30K service for my RX350 my advisor MJ Hamed was professional and helpful I'm very happy with the outcome of the Throttle Body Fuel Injector service. I'm back to the Zip in the gas peddle! More

by tcappetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ Hamed
Report | Print
Jun 05, 2023 -

Lexus of Tampa Bay responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 26, 2023

Joshua Hunter made our whole experience a great one. His professionalism and his concern for our health made us feel very cared for. More

by deb5007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hunter
Report | Print
May 31, 2023 -

Lexus of Tampa Bay responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

May 26, 2023

Lexus of Tampa Bay Florida is good at servicing vehicle. Went in for oil change, tire rotation. No problem. More

by Geo59a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
May 31, 2023 -

Lexus of Tampa Bay responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

May 26, 2023

They were courteous and professional, and did an excellent job. I was provided a loaner with no hassle while the service was being done and I was pleased to find that my car had been detailed when I More

by Absanders6
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 31, 2023 -

Lexus of Tampa Bay responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2023

Convenient Scheduling Systems. Prompt Service at scheduled time Experienced and certified technicians One on One Service Advisor Experience More

by bwensloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Banta
Report | Print
May 27, 2023 -

Lexus of Tampa Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 24, 2023

My service advisor was excellent and provided timely feedback throughout my wait period. The service technician was also very efficient and knowledgeable about my vehicle. A great experience! More

by Beach Bunny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADRIAN
Report | Print
May 27, 2023 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 22, 2023

Been servicing my car for 15 years, very happy with service and pickup and delivery and loan cars. Go Lexus More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott and Raymond(driver)
Report | Print
May 26, 2023 -

Lexus of Tampa Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Tampa Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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