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Lexus of Tampa Bay

Tampa, FL

4.7
1,389 Reviews
Lexus of Tampa Bay is your local destination for new Lexus vehicles and pre-owned cars in Tampa. Our showroom features one of the largest inventories of new Lexus cars and SUVs in the Tampa area, as well as a large selection of premium pre-owned vehicles. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in Tampa, located off 580 on W Idlewild Ave.
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5852 North Dale Mabry

Tampa, FL

33614

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Showing 1,389 reviews

March 05, 2022

Worst customer service. Reimbursed issue to correct mistake but only for discount at same dealership on next service. Don’t even want to return to dealership ever again. More

by jade1507
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Every employee from the moment I pulled up and wrote down info for service to the manager
Mar 08, 2022 -

Lexus of Tampa Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 365-7152 to discuss what we can do to help.

Mar 13, 2022 -

jade1507 responded

Happy to discuss detail when GM is available. Direct line 612–245-7612. Thank you

March 04, 2022

No post-sale follow-up from anyone at the dealership- just some poorly timed, canned emails from AutoNation. The vehicle transporter was a no-show, no call and the delivery was a day late. My car was shi More

by timjdell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Newton, Cody, Kim, Mike Lee
Mar 07, 2022 -

Lexus of Tampa Bay responded

Hello, we are deeply disappointed by your experience at Lexus of Tampa Bay. If you'd like, please contact our General Manager at (813) 365-7152. We'd appreciate the chance to make your experience a positive one. Take care!

March 04, 2022

Superior professionalism, customer service, and attention to detail to car and client. Highly recommend this dealership More

by MTennis04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Mr davis
Mar 07, 2022 -

Lexus of Tampa Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.

March 03, 2022

My experience was very pleasant in I got my car back fast thank you guys More

by Livelaughlovejai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Mar 03, 2022 -

Livelaughlovejai responded

Everyone is very nice

March 03, 2022

Very professional. ......I am very please with Lexus dealership and I would recommend it to anyone., More

by dropshotmary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian M.
Mar 06, 2022 -

Lexus of Tampa Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.

March 03, 2022

Service advisor David is awesome! Service is quick and staff is friendly. I would recommend Lexus of Tampa Bay. More

by Graju
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Mar 06, 2022 -

Lexus of Tampa Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.

March 03, 2022

Our customer service rep - Scott is awesome! Very attentive to our needs! We appreciate him so much. Heads above other dealerships we have experienced over our many years. More

by DeezPearlWhiteRX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 06, 2022 -

Lexus of Tampa Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 02, 2022

Based on my experience, I will never used this dealership again. Over 4 hours waiting on the slow staff. Primary focus is to sell as many upgrades as possible. Car buying online is the future. Ca More

by dugie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Mar 05, 2022 -

Lexus of Tampa Bay responded

Hi, we appreciate you taking the time to respond. The staff at Lexus of Tampa Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 365-7152 to discuss what we can do to help.

March 02, 2022

Newton and Cody were great 👍 Newton showed me the details for my car, Cody did exactly what I want for my finances. More

by Weiwei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Newton and Cody
Mar 05, 2022 -

Lexus of Tampa Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 02, 2022

Everyone was friendly and accommodating. They were professional and available to answer questions and offer help. More

by Nancymcelroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johannes and Cody
Mar 05, 2022 -

Lexus of Tampa Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

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