Lexus of Tampa Bay

Excellent service every time - I would not take my Lexus any place else. Scott Banta is the best Service Advisor! any place else. Scott Banta is the best Service Advisor! More

This was the best experience I’ve ever had Pam went above and beyond my expectations and I was totally wowed if anyone needs service at Lexas Tampa Bay I Can’t say enough good things about the service depart and beyond my expectations and I was totally wowed if anyone needs service at Lexas Tampa Bay I Can’t say enough good things about the service department. And my sales experience was just as good Ryan Keel was total professional and put me at ease as this was my first Lexas thank you Tampa Bay Lexus of Tampa Bay the whole team. I just can’t stop talking about my experience here I’ve told everyone that I know thanks again More

everyone is super nice and helpful outstanding customer service definitely go above and beyond really satisfied with how they treat you service definitely go above and beyond really satisfied with how they treat you More

To Whom it may concern, Hi, MJ is great. This is my third service scheduled and is always been awesome. Thank you for the great attention and positive attitude. Thanks This is my third service scheduled and is always been awesome. Thank you for the great attention and positive attitude. Thanks More

I recently had my 2017 ls service and was very dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Nor dissatisfied with my service representative. She was very shrewd and disrespectful. I've been a lexus owner since 2015 when purchased my 2016 ES. Normally I deal with Scott Banta but this day he was off. Great guy very professional and makes you feel welcomed unlike Ary Vargas. She didn't look up any info on my vehicle pertaining to it warranty. She tried charging me for things that are covered under my warranty and service plan. When it was explained to her the car is certified and it has extended warranty and all she still was adamant about her knowledge of my vehicle until she finally looked it up. All in all I will be taking my services to either clearwater lexus or Wesley chapel lexus. I'd rather drive an extra 30/45 minutes out my way to get better customer service. Again not all representative are like her. Scott was great these past few years. But I'll just go elsewhere. She gave me the sense that she wasn't to pleased to service someone of my cultural background and identity. More

Service is always excellent and I am kept abreast of each phase of the process phase of the process More

Big fan of Lexus, and the options at this particular dealership are very good, and they provide the little extras that make them stand out among Lexus dealers. This is our third purchase from this deal dealership are very good, and they provide the little extras that make them stand out among Lexus dealers. This is our third purchase from this dealership, and haven't been disappointed with anything other than the wait on getting to the paperwork. If I could recommend one thing, it would be to add finance staff or modify the process. For those buyers that walk in, select a car, and have a deal established in an hour, or less, it should not take three additional hours just to get to the paperwork portion. Service is okay at this location, but truth be told we go to another Lexus dealership that closer for us for service and maintenance. More

Exceptional service , extremely knowledgeable and went above and beyond in service !! Staff was friendly and I went very smootly above and beyond in service !! Staff was friendly and I went very smootly More

Customer service from service advisors were proficient; kept me abreast on their recommendations during my visit kept me abreast on their recommendations during my visit More

From driving in to the service department it was confusing with little to no direction or what to expect. Waiting room was crowded and again was not made aware of what to do and/or when to expect th confusing with little to no direction or what to expect. Waiting room was crowded and again was not made aware of what to do and/or when to expect the next step, until I asked a random employee getting a cup of coffee. More