Lexus of Tampa Bay

Everyone is courteous and professional. MJ Hamed is a great Service Rep and he demonstrates that he values my business! MJ Hamed is a great Service Rep and he demonstrates that he values my business! More

Honestly i don’t know if i happy or not happy I started to communicate with my sales rep on a Thursday via text. I give him specifically to vehicles I was interesting one was a 2018 Lexus LS 460 and the ot to communicate with my sales rep on a Thursday via text. I give him specifically to vehicles I was interesting one was a 2018 Lexus LS 460 and the other ones a 2020 Acura MDX I made it clear to him. Its was cash sale and What would it take to have those vehicles removed because we were not gonna be able to physically make it to the Dealer till Sunday he said he will take care of it. As soon as I arrived there my Lexus was sold Saturday. I was very upset this point I don’t know what to get. I am frustrated very unhappy that the communication was not properly made. I did everything from as a consumer, I was willing to put up $10,000 to have the cars on hold we ended purchasing the Acura . The sale was gonna be cash and I don’t understand how much better I would be able to communicate to this gentleman. More

Not the best experience by far. First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tri First, I had to wait in my car and drive up as the line progressed. That's never happened to me before. I thought, maybe I misheard them. When I tried to go wait in the lounge, I was told wait in my vehicle for my service agent to be available. Not use to that, and I've been a happy Lexus customer since 2020. When I asked for a loaner so I could get some breakfast, I was told, they didn't provide loaners for regular maintenance. Just to be told later, that after adding several things to the work order that were from the milage sheet that I finally qualified for a loaner. I asked the to look in the system as I have had a lot of things done in Sarasota. I was told they couldn't see their system, so they wouldn't know what has been done. I was completely shocked and therefore, worried that I was getting tricked. At this point, I just wanted what needed to be done, so I could leave as quick as possible. Now I'm questioning if the low car battery text was accurate, as I've had no issues with my battery. The text sent only showed the meter, I couldn't tell if it was really for my car. I also asked to have the battery changed on my spare key since my car keeps alerting me of a low key battery. Today, I still have that alert happening and I've had both key batteries replaced. Just overall, a really displeasing and uncomfortable experience. I won't be back to the Tampa location. More

Was very pleased with Z, our sales rep. He was thorough and worked hard to present a “deal” that made the sale. He explained all the car’s features. We do need another session on the scree He was thorough and worked hard to present a “deal” that made the sale. He explained all the car’s features. We do need another session on the scree setting up maps features tho. It is more complicated than the 2020 model that we traded in. We’ve gotten several follow up call from the dealership congratulating us on our purchase. Very pleased. More

Trust my Car under 2 person at the dealership that's why we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. we we are a loyal customer. Thanks Advisor MJ & Mechanic Lance. More

The caring and professional experience is stupendous! I never felt so much committed dedication to achieve the ride of my dreams! I am grateful and thankful for the efforts and personal support from the I never felt so much committed dedication to achieve the ride of my dreams! I am grateful and thankful for the efforts and personal support from the greatest TEAM! More

My car has only been serviced at Lexus. They are very friendly and helpful. M J was my advisor and he is the best. They are very friendly and helpful. M J was my advisor and he is the best. More

The salesperson Matthew, was excellent he was very patient and kind the finance manager also was extremely helpful Edmund ,the service person also very helpful I would definitely recommend Lexus of Ta patient and kind the finance manager also was extremely helpful Edmund ,the service person also very helpful I would definitely recommend Lexus of Tampa Bay I LOVE MY LEXUS More

Terrible communication. AutoNation was very slow to return messages. Yes, it was during the holidays but in my opinion this should not be an excuse. Problem was resolved. A AutoNation was very slow to return messages. Yes, it was during the holidays but in my opinion this should not be an excuse. Problem was resolved. A big thanks to Brooksville Ford and their staff. They were very professional and knowledgeable. More