Lexus of Tampa Bay

As a customer of Lexus Of Tampa Bay, I recently had an unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service t unfortunate experience that compelled me to share my disappointment. I brought my vehicle to the dealership for a seemingly straightforward service task – the replacement of two rims. However, what ensued was a prolonged ordeal, as the process to obtain the replacement rims took an exorbitant amount of time, causing considerable inconvenience. Upon finally receiving my vehicle back from the service department, I was appalled by its condition. Despite having brought it in meticulously clean, it was returned to me in a deplorable state, covered in pollen and leaves both inside and out. This egregious oversight suggested a lack of attention to detail during the service process, leaving me thoroughly dismayed. Furthermore, I couldn’t help but notice the stark contrast between the treatment of the loaner vehicle provided to me and the neglect shown towards my own vehicle. Despite my efforts to maintain the loaner vehicle in impeccable condition, the same level of care was not reciprocated for my own vehicle. As a conscientious consumer, I believe in holding businesses accountable for their actions. Unfortunately, the service I received at Lexus Of Tampa Bay fell far short of the standards I expect from a reputable establishment. This experience has left me feeling disillusioned and regretful of my decision to trust this dealership with my vehicle. In light of these grievances, I urge the dealership to take proactive measures to prevent such lapses in service quality from recurring in the future. As a loyal customer, I had hoped for a more positive experience, but unfortunately, that was not the case. Overall, I am deeply disappointed by the level of service I received at Lexus Of Tampa Bay and would caution others considering patronizing this dealership. More

Ben Scharf was very professional and extremely responsive both before and after my purchase. It was my first experience with this dealership, and I have no complaints, he represented them well both before and after my purchase. It was my first experience with this dealership, and I have no complaints, he represented them well More

Jeremiah was such a great sales man . He listened to all my requests and got me in the exact lexus I was wanting . The process was fast and everyone was very kind . He listened to all my requests and got me in the exact lexus I was wanting . The process was fast and everyone was very kind . More

Really helpful and friendly from everyone I came in contact with. They help me find a car in a breeze I had some trouble with the previous dealership I was at and being at Lexus Of Tampa Bay was very r contact with. They help me find a car in a breeze I had some trouble with the previous dealership I was at and being at Lexus Of Tampa Bay was very relaxed. Even if I’m not purchasing a vehicle the hospitality that was given is unmatched I would go back just to have conversations with the Lexus Team. Very helpful, feeling of at home at peace the experience is nothing like I’ve ever experienced. More

Bought a 2024 RX350 and could not be happier with the over all deal they very helpful!! over all deal they very helpful!! More

I always use this dealership for service for my 2015 Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center Lexus 350. I always request MJ as my service manager. He is always professional and personable, answers all concerns I might have. The service center here is excellent and I always feel confident that my SUV has been thoroughly checked. More

I bought a 2009 Lexus RX350 last week from Lexus of Tampa Bay. On day of pick-up my Wife noticed a back light had been smashed. Had to fight for it, but store agreed to fix light. On way back to Sarasota, Bay. On day of pick-up my Wife noticed a back light had been smashed. Had to fight for it, but store agreed to fix light. On way back to Sarasota, the car seemed to ride 'hard'. The next day I had the tires checked. All were above recommended PSI...40, 38, 41,39. 30 PSI is recommended. Later that day noticed the windshield fluid light on the dash. It went out after I emptied one bottle of fluid and most of another. Tomorrow I have an appointment to check an oil leak. Hoping that will take care of problems. Nice fancy dealership, but you need to check what you're buying more than thoroughly. John Dougherty More

They were very enthusiastic about the customer delivery of vehicle clean and respectable. Concerns addressed. The issue of taxes for totally disabled veteran not adhered to or unaware of law of vehicle clean and respectable. Concerns addressed. The issue of taxes for totally disabled veteran not adhered to or unaware of law More