Lexus of Tampa Bay

Once they have the deal closed and money in their hands. .. the customer service and support ends. Still waiting for our permanent tag and second key FOB 36 days. I only wish they provide minus stars bec .. the customer service and support ends. Still waiting for our permanent tag and second key FOB 36 days. I only wish they provide minus stars because one star rating is too high for them! More

Salesman great. Paperwork very slow. No reason to take 3 hours on trade in and cash sale. Paperwork very slow. No reason to take 3 hours on trade in and cash sale. More

Excellent service, selection, and professionalism. Would recommend to friends and family. Comfortable and caring staff. Would recommend to friends and family. Comfortable and caring staff. More

LaVance was great to work with, he found the exact car we wanted. The experience with everyone was smooth. wanted. The experience with everyone was smooth. More

I came in today to trade in my 2017 ES 350 for another ES 350 (2021). I had a great purchasing experience with Johannes Hailu, with the first purchase, so it was a no brainer to work with him again. Everyone 350 (2021). I had a great purchasing experience with Johannes Hailu, with the first purchase, so it was a no brainer to work with him again. Everyone I sat down with was knowledgeable and personable. Also very nice facility and convenient to my home. More

We had a very good experience with this dealership. Salesman (Ray) and finance person (Mathew) were both easy to work with and followed through on their commitments. Salesman (Ray) and finance person (Mathew) were both easy to work with and followed through on their commitments. More

Max was a joy and pleasure to work with at Lexus of Tampa. Usually it's hard to sit with sales people, but he made the experience one worth having. Tampa. Usually it's hard to sit with sales people, but he made the experience one worth having. More

Very nice facility, knowledgeable staff, excellent sales service by Alberto. We're very content with our purchase. service by Alberto. We're very content with our purchase. More

Great service easy buying experience, will be back. I have to go now, thank you. I have to go now, thank you. More

Sales person, Ali, was great. Luke, financial person, was a pleasure to deal with and I have never said that about any dealer Financial person! The one negative was the Auto Body Luke, financial person, was a pleasure to deal with and I have never said that about any dealer Financial person! The one negative was the Auto Body/Detail Department. I did question when I was told the car would be detailed in less than one hour, which is impossible unless 12 people were doing the work. My fear was proved true when it was obvious they simply washed the vehicle. Then I was told that if they buffed it to remove fallout, it may disrupt the integrity of the paint and they were leaving it up to me! Then I was told there was miscommunication and they would take care of it before I returned the following weekend. I almost cancelled the sale, but I did return and purchased it. When I got home and really looked the car over, it was obvious that they did a nice job on the areas you can easily see, but the door wells and wheel wells, and areas covered by the convertible roof were untouched. When I told Luke, who went the extra mile to come to my house for payment, he informed me that they fired the entire department so obviously there have been problems before mine. I guess mine was the straw that broke the camel’s back. Would I do business with the dealer again? I would. However I expect elite and professional service in ALL areas from a Lexus dealer. More