Lexus of Tampa Bay

DEALERSHIP WAS FRIENDLY,COURTESY AND VERY HELPFUL. WORKING WITH DAVID SALES WAS EXCELLENT. HE TOOK THE TIME TO MAKE SURE EVERYTHING WAS ACCOMPLISHED INCLUDING PRICE AND FINAL CLOSING. CLOSING DOCUMEN WORKING WITH DAVID SALES WAS EXCELLENT. HE TOOK THE TIME TO MAKE SURE EVERYTHING WAS ACCOMPLISHED INCLUDING PRICE AND FINAL CLOSING. CLOSING DOCUMENTS WAS DONE WITH EFFICIENT AND MANNER PERSONNEL. More

A couple of my friends recommended the dealership after I made a spontaneous decision the night before to change my wife's car. I look up that dealership that morning, called at about 9 am and set-up a test made a spontaneous decision the night before to change my wife's car. I look up that dealership that morning, called at about 9 am and set-up a test drive for 11 am with one of their sales man and by 3 pm, my wife was picking up the kids with her used 2008 Lexus 470. The entire process was extremely streamlined, and hassle free. Larry, the sale guy was very professional, diligent and knowledgeable of the product. He whawed my wife with his hand-free demonstration and endless gadget usage. Larry and the finance lady worked very had to make sure that we close trade and I was comfortable and happy with service provide. As a businessman I understand the importance of customer satisfaction, but my experience with Larry took me a higher level. I strongly recommend them any potential car buyer Fode Clearwater FL More

Over a 1 month period, I compared 3 dealerships in my search to purchase a 2008/2009 Lexus RX350. I finally purchased a 2008 Lexus RX350 from Mark Watson at Lexus of Tampa Bay at 5252 N. Dale Mabry Hwy. search to purchase a 2008/2009 Lexus RX350. I finally purchased a 2008 Lexus RX350 from Mark Watson at Lexus of Tampa Bay at 5252 N. Dale Mabry Hwy. He works in certified pre-owned vehicles and understood that I was looking for a vehicle that I planned to keep for a long time and wanted a good vehicle at a reasonable price. Mark is very knowledgable and has been in the Lexus car business a long time. He was able to work with me on the price on a vehicle that was better quality and more features than the other two vehicles that I was considering. Additionally, I was able to get an extended warranty and comfort in knowing the car has been serviced alway at Tampa Lexus dealership. Paul Unger More

Across the past four years my wife and I have had the pleasure of having Travis as our Service Consultant. He has helped us out several times but most recently he worked with the service manager (wish I pleasure of having Travis as our Service Consultant. He has helped us out several times but most recently he worked with the service manager (wish I asked for his name) to diagnose an issue I was having with my A/C. This was one of those issues that never went wrong when you brought it in... They found it and fixed it!!! Thank you all... BTW that car is all yours now...you convinced me that Lexus is where I need to stay! I'll continue my service in my new "to me" GX470. Thanks again... More

One of the best car buying experiences we have had. Zak Warner is the best. He hasn't been in the business long as he is just a kid, but he was knowledgeable and professional. His subpar education at Wes Warner is the best. He hasn't been in the business long as he is just a kid, but he was knowledgeable and professional. His subpar education at Western Carolina was hardly noticeable. This is our fourth Lexus and third from Lexus of Tampa Bay. Our service advisor is Bob Gray. Bob has been great and is probably more responsible for our return to a Lexus than the car itself...Sales manager Mike Lee was as stubborn as ever but a super nice guy and someone you enjoy running into when you visit the dealership. In my opinion, you can't beat a Lexus and you can't beat Lexus of Tampa Bay. More

I purchased my 2006 RX 330 from this dealer and have had it serviced there for 6 years. I NEVER took a vehicle to a dealer for routine service prior to this, but they do not try and push unwanted services b it serviced there for 6 years. I NEVER took a vehicle to a dealer for routine service prior to this, but they do not try and push unwanted services but rather inform you their recommendations and encourage you to get the minimum services specifically needed for your vehicle. The best part is that this vehicle has been more maintenance free for longer periods than any vehicle I have ever owned, and the outstanding service is unparalleled. I had owned a Lexus prior and serviced at another dealership with the opposite results, so I have a good barometer. Tampa Bay never stops trying to ensure you are completely satisfied. They now pick up my car and bring me a loaner for work requiring 2 hours or more which is wonderful! I just purchased a 2012 RX 350 and the experience was awesome as usual. Do yourself a favor...let these guys and gals make your life easier and more pleasant for puchasing and servicing your vehicle. More

Nick, Merrillee and I personally thank you for making Nick, Merrillee and I personally thank you for making the purchase of her Lexus RX 350 a pleasurable experience. The handling of the purchase of th Nick, Merrillee and I personally thank you for making the purchase of her Lexus RX 350 a pleasurable experience. The handling of the purchase of this vehicle via the internet and the phone seemed simply seamless. I truly appreciate the trust that you and Michael placed on extending an offer for Merrillee's Ford Mustang site unseen based on my description of the vehicle. In the end this worked out well for both of us. I had gotten an estimate from car max on what they were willing to pay for the car. I accepted a lower price from you that was equivalent to my tax savings and you have a vehicle that you know can sell for more even you took it to car max. We were very grateful of the time you spent going over the options in the car, how to use them, and how you professionally described our additional options for purchase without any pressure sales. You will get a chuckle out of this. Merrillee evidently did not pay close attention. On the way home she kept telling me how cold it was. I told her I was comfortable. We found out that she was pressing the wrong button when she was trying to increase temperature on her side. She had lowered the temperture button to 65 on her side. Giving up her sports car to have a car that can transport grandchildren was not easy for her. She so enjoyed driving the Lexus home that she can commented I dont't miss my mustang. She is truly excited about her new car. I thank you, Mike and Joe for your prompt calls and follow-up. On the way home, Merrillee and I talked about how enjoyable of an experience it was in working with you in the purchasing of her Lexus. We said that it is the way it should be any time you purchase a car rather than feeling have gone to the dentist. Once again, thanks. More

I brough my 2004 RX330 in for service, and wondered around the showroom lusting after the CT200h. Later in the evening I was contacted by John Hayes, saying he saw my RX earlier in the day, noticed th around the showroom lusting after the CT200h. Later in the evening I was contacted by John Hayes, saying he saw my RX earlier in the day, noticed that it was in great shape with low mileage, and would I consider selling it or trading it in?? I test drove the CT, fell in love, and now I am a very happy owner of a cute compact luxury vehicle that drives so quiet and smooth, just like it's bigger siblings!! Negotiating with John Hayes was a pleasent experience, he had a great disposition, and if we neighbors, I'm sure we'd be friends!! The CT is promoted as getting 40 mpg in the city and 43 on the highway, but I am finding I get 47 - 48 mpg in the city!!! This is my 3rd new Lexus bought from Lexus of Tampa Bay, and I keep coming back because the service is outstanding. More

In Nick"s word he said he would make it "stress free" and he did. He beat Wilde"s deal by so much I was apprehensive walking in. I was waiting for the bait and switch and it never came he was a man free" and he did. He beat Wilde"s deal by so much I was apprehensive walking in. I was waiting for the bait and switch and it never came he was a man of his word he delivered all he said he Would. My wife is walking on air over this car, she is in the clouds. My neighbor is asking me to introduce him when he is ready to buy in the near future.Nick was knowllegable and informative, answer all of our questions.He is an asset to your dealership, very professional and quite neat in his appearence as well as the office and showroom.I will be happy to reffer your company and Nick in the future it was one of the best buying expierence I have ever had in purchasing a vehicle. More

Omar called me as a response to my voice mail that the dealership would be open on Labor Day - we were pleasantly surprised and drove to the dealership. Omar met us and shared information about the Lexus dealership would be open on Labor Day - we were pleasantly surprised and drove to the dealership. Omar met us and shared information about the Lexus brand, the dealership, and the cars they had in stock and those coming in. He then showed us an LS sport model which we purchased. Having bought several new cars this was one of the best sales experiences we have had. Not pushy, not laid back, and we took the car home one of the reasons was our customer experience. We also had an opportunity to meet the sales manager and the finance manager. Both were informative and added value to our buying experience. We were in the process of applying for a Credit Union loan and due to the holiday we had not heard back. The finance manager found a local bank and matched the rate making this an easy fnancial transaction. After the purchase it was already past closing time but Omar took his time and walked us through the car features and options. He also connected both our iphones for both the phone and Blue tooth music and even connected our Pandora application. He is very knowledgeable about the car and customers interests. We are having dealer options installed and were able to have scheduled at our convenience with the offer of a LS loaner while car is being serviced. Great salesman, fiance and sales managers, great dealership, great customer experience. More