Lexus of Tampa Bay

My experience was fantastic. No pushy, intimitating salesman. Just confident and answered all question. With Business manager, was fun, clear and enjoyed the back and forth for once!!! And everythin salesman. Just confident and answered all question. With Business manager, was fun, clear and enjoyed the back and forth for once!!! And everything was completed quickly and easily. Thank you. I'll be back. More

Best buying experience of my life, many years ! Friendly knowledgable sales staff, Johanna's was very good. What I liked best was no pressure, no sales manager coming in to close deal. We test drove two ca knowledgable sales staff, Johanna's was very good. What I liked best was no pressure, no sales manager coming in to close deal. We test drove two cars and looked at a few more, they had a lot of patience with us. While they other add on's to sell no once did they try to force this stuff on us. Even though salesman was suppose to go home at 5 he stayed with us and was last one to leae dealership, never once hurried us. They were also fair with my trade in value. By the way we bought a 2013 RX 350, first Lexus first good car buying experience. Thanks to all at Lexus of Tampa bay More

Service I have received there before and after purchase was beyond my expectations. I will only buy from there moving forward and only want to deal with Linda was beyond my expectations. I will only buy from there moving forward and only want to deal with Linda More

Absolutely the worst car buying experience I've ever had in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to in my 50 years. The buying experience itself was mediocre at best, as the salesmen (we had two different ones on two separate trips) were lukewarm to any requests for information. However, the pain of choosing a vehicle and negotiating a price paled in comparison to the travesty that was signing the papers. We arrived on time and were told the finance person was busy with another customer and would be with us shortly. One and a half hours later we were still waiting for her. All that time our salesman would stop in on us approximately every ten minutes to try to get us to agree to buy one of their upsell items. They literally would not let us leave until we agreed to buy something from them in addition to the car. I would have gotten up and left except they already had our trade in back in the service bay. Finally we agreed to the cheapest upsell on the list (I have no idea what it was because I know I'll never use it) just to get them to finalize the deal. Once we agreed to buy an upsell item the finance lady was with us in less than 5 minutes. What a coincidence! I absolutely, positively, under no circumstances will ever buy from this dealer ever again, and in fact will never buy a Toyota/Lexus ever again (this is my third). The taste in my mouth is that bad. More

Most excellent experience I have had in purchasing a vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus vehicle. I have been a loyal Toyota customer since 1983 and was not actively looking to buy a Lexus until Omar Rodriguez demonstrated the 2012 Lexus RX 350. Even though the technology in this vehicle was a little overwhelming Omar's expertise and teachning ability convinced me to "break up" with Toyota and go with the Lexus! Omar has a customer for life! More

I waited a month from the time my current vehicle was a total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I w total loss, to the time I purchased my beautiful Lexus IS350. In that month I went to several dealers to look at both BMW's and Lexus vehicles. I was so sure I would be buying a BMW but I have to say, that Lisa H's customer service and the information regarding the vehicle were key in my choosing a Lexus over a BMW. I had expressed to her what I was looking for approximately 3 weeks prior and when she was able to locate a vehicle that she thought would meet my needs, she immediately contacted me and she was spot on with identifying my needs and what I would like. Once again, I am thankful to the staff at Lexus of Tampa Bay for a wonderful car buying experience. More

I was shopping for a certified pre-owned Lexus I did not end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in provi end up buying a car from this dealership and all my dealings were long-distance by telephone and e-mail. But David Gatchell was most helpful in providing full information about the vehicle in which I was interested, detailed descriptions of the exterior and interior condition, including blemishes, and service records. He was responsive, but not intrusive. In the end, I decided to buy a different type of vehicle, but had this dealer had one in stock, I would not have hesitated to buy it based solely on Mr. Gatchell's representations. More

Third Lexus from this store and have always been satisfied with their professional treatment. My wife and I will mot certainly return again for our next Lexus. satisfied with their professional treatment. My wife and I will mot certainly return again for our next Lexus. More

We have just leased our third Lexus, with Esther Ortiz as our 'advocate' each time. She is more than a salesperson at Lexus of Tampa Bay. She is a model of fairness, friendliness, and true concern as she has our 'advocate' each time. She is more than a salesperson at Lexus of Tampa Bay. She is a model of fairness, friendliness, and true concern as she has helped us secure the car we wanted at a price we could afford and enjoy. Further, all associates we have had interactions with at this dealership have been outstanding. We would also like to mention Ginger Williams, our contact person in the service department, as another truly outstanding associate in our eyes. She has always made us feel comfortable and confident that all service we receive at Lexus of Tampa Bay is top notch and reliable. This dealership is excellent and we recommend it to anyone looking for a great car buying experience! Stevn and Suzanne Walden More

our dealers was outstandingly friendly, he always was courteous and always tried his very best to answer our questions and concerns. Naaman was also extremely descriptive which was very useful. We are ve courteous and always tried his very best to answer our questions and concerns. Naaman was also extremely descriptive which was very useful. We are very pleased with our purchase! More