Lexus of Tampa Bay

Disgraceful sales dept. Initially I was greeted by a lovely sales person named Esther. I made it very clear to her that at 69 I wanted the lowest number without all the games Initially I was greeted by a lovely sales person named Esther. I made it very clear to her that at 69 I wanted the lowest number without all the games with the car I selected. I also said I wanted the info within a short period of time. We were there for 3 hrs. She knew her cars and I took a test drive of 2 models. Very satisfied I called my husband to see the cars. Esther said she had an appointment and sent a young sales person who couldn't answer any of our questions after competing a test drive of a sportier model.. We went into the lot and he could explain the differences between the models. I asked to see a manager because we knew th car we wanted to purchase. We waited about another 1/2 hour. Michael was convincing after checking into deals from Lexus and had the car we were trading, a Jaguar. More numbers. Finally a monthly lease payments. He said it was his best price and gave us a print out. By the time we left we were completely exhausted and we're going home to make a decision. The next day we received a call from Michael asking us to come back because he had a lower number. Really now! We made it totally clear that we wanted the best price On our first visit. He was deceptive and that's why we wouldn't purchase the car. We were very disappointed after having wasted 3 hrs of our time. We're purchasing another Jaguar where professionalism and honesty prevailed.. We were there for under an hour.. More

Poor overall experience I expected a superb experience going to a Lexus dealer. I had anything but! Upon entering the showroom I was greeted but things go downhill. I was l I expected a superb experience going to a Lexus dealer. I had anything but! Upon entering the showroom I was greeted but things go downhill. I was looking for a specific model and showed myself around and someone behind a desk asked if I needed something and I said yes-looking for this model and she replied-I have no idea!!! You have to find a sales person!!!! She showed no concern for us at all. Finally a salesperson showed up and had little knowledge about anything!!! I was sooooo disappointed about my experience that I almost don't want to buy a Lexus!!! I definitely do NOT recommend this dealer!!! More

Poor customer service I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purcha I purchased my Rx 350 four months ago at Lexus of Tampa Bay. All but the buying of the vehicle has been the quality one would expect if you had purchased your car from a buy here pay here lot. The people making the appointment were rude and unprofessional. When asking for a full detail she would repeat back " a wash comes with the service" after this happened a few times I asked her if her full detail and wash were the same? She said no. But a full detail takes all day. I told her that I as aware of the and I wanted to secure a loaner vehicle . That is why I was making my appointment in advance. Fast forward... I get to my schedule appointment on time only to be told that there are no loaner vehicles because they do not have enough but the they would shuttle me to Enterprise to get a loaner vehicle at their expense. At this point I have no choice.. When selecting a car at Enterprise... I am told that Lexus only pays for a certain car and offered me a Chystler sedan that was dirty and smelled like stale smoke. I didnt accept it. They had to call Lexus to get me approved for a Somata. Lexus of Tampa Bay provided the WORST experiences dealing with a dealership that I have EVER had. I will driving an extra hour to go to Lexus of Clerwater...the customer service manger assured me that I will not endure any of the level of service I endured at Lexus of Tampa Bay.. More

$1700 repair 2 days after I bought car. **updateted** I want to share the experience I had in November with Lexus of Tampa Bay. I found a used car they were advertising that I liked and set up an appoint I want to share the experience I had in November with Lexus of Tampa Bay. I found a used car they were advertising that I liked and set up an appointment to come see it. The sales rep I had was very helpful and did all he could do to make my experience enjoyable. I test drove the car and went through the process of purchasing it. The next day after returning home I heard a noise coming from the right front wheel. During day 2 the noise got louder and I stopped by my local mechanic to have him check it out. He reported the lower engine mount was broken and the CV axel was stripped out where it connected to the front wheel, It was un-drivable. He also noted an oil leak. I called Josh Foster and told him what was going on, the amount, and he said to have the shop fix it and they would reimburse me. As the repair was being accomplished the mechanic also noted the wheel bearing was rusted out and not safe. The total bill was just over $1700. I emailed the bill to Mr. Foster and he said he would only pay for $1000 of the bill because the bearing was not what we originally agreed upon and that I "needed to check my math because I added it up wrong". We had not discussed the wheel bearing because it was not yet discovered. I looked at the 50 point inspection that was supposedly done before I got the car and all this should have been caught per their checklist. (Their were a couple other minor things they missed also) After I pointed out HIS math error, he sent me a check for $1234.00 and I had to take care of the rest. Lexus of Tampa Bay does have a 3 day return policy however Even though I discovered the issue on day 2 and brought it to their attention, the repair locally took me outside of the three days, they never offered to take the vehicle back. The car was used, and sold as is with no warranty, however One would expect a vehicle to last longer than two days without a huge repair bill. Buyer beware and have an independent mechanic inspect any vehicle prior to purchase. ***UPDATE*** After threatening legal action against me for the reviews, I contacted an attorney also and was Advised that if I had written everything truthfully and stated the whole story, I had nothing to worry about. The general Manager contacted me the next day apologizing that I had not got the refund that we agreed on earlier. josh foster had not done what he was told...we agreed on splitting the difference and Lexus sent me a check for $260 and I removed the BBB complaint. I am happy with the outcome and think they acted fairly. Thank you Lexus Of Tampa Bay. More

Don't Stand Behind Faulty Design I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor id I have a 2006 Lexus that has had problems for the last several years. The lights on the dash intermittently come on and off and it has a very poor idle. Sometimes, the car takes a while to even drive because of the poor idling and stalling. I've taken it to them several times over the course of the last two years but the lights weren't on when it arrived and they told me unless the lights are on, we can't see what the problem is. I don't live near the dealership so everytime the lights came on by the time I scheduled an appt, the lights were off. Finally, my local service man told me to bring it in when the lights came on and he would scope it for me. The lights came on again and stayed on. Took it to the local guy who told me what the problem was and said there was a service bulletin and an extended warranty for unlimited mileage and 7 year extension, naturally, of which I'm just outside of that warranty period. I only have 50K miles on this car. Lexus denied the claim even though they were well aware that the piston system in all these cars were faulty and why they were forced to extend the warranty. I'm considering a class action as I've since found many many people with this problem and Lexus has refused to fix it. I thought that we would have been better at taking care of their customers. Will NOT be purchasing another Lexus and especially from this dealership. More

The Perfect Experience I started communication with Lexus of Tampa Bay through email and they were extremely quick to respond and fluid within their salespeople helping resp I started communication with Lexus of Tampa Bay through email and they were extremely quick to respond and fluid within their salespeople helping respond when one was busy. I had received multiple responses from my salesman Nicholas Otero after business hours even though he did not have to. He made my experience with Lexus of Tampa Bay one to remember. The negotiations were easy, the facilities were flawless, the staff was professional. I had an unforgettable experience with Lexus of Tampa Bay and would recommend them, but mostly my salesman Nicholas Otero to anybody. More

All the nasty tricks Been buying cars for 57 years, so I've been (mis)treated to most of the auto industry's nasty tricks. Lexus of Tampa Bay hardly missed a nasty trick w Been buying cars for 57 years, so I've been (mis)treated to most of the auto industry's nasty tricks. Lexus of Tampa Bay hardly missed a nasty trick when my wife and I went to purchase a used Volvo. We owned a like-new 2005 Honda S2000 - a truly high performance, genuine sports car very much in demand by young men (I'm 77 going on to 29!) so this car can be re-sold quickly, and very profitably. So here's the sad rip-off story. 1) Larry low-xxxxx the trade. As proof of the low-ball, 5 days later I sold the S2000 to local dealer for 45% more than Larry's offer. Lexus, after my complaint to Autonation - the corporate parent - admits "Larry made a mistake. Sure!!! The mistake was failing to figure out that us old folks know when we're being robbed at pencil point! 2) The Volvo has about $1,500 of undisclosed damage to front bumper valence. It's a good laugh in hind sight after hearing how their used cars go through a multipoint inspection. Sure, but do they get repaired? 3) they try to slide in an extra $900.00 of upholstery and paint protection even though I specifically told the salesman I do not pay for such rip-offs. Read my lips - I told you I'm a retired Wall Street Financial Analyst so I know when you are trying to foist $10.00 worth of Scotch Guard and Aerospace 300 off on me for $900 bucks. That's a known industry abuse and plain stupid salesmanship to boot. 4) they tell my wife the S2000's front tires are worn out. I had local Honda dealership inspect the S2000 one week prior to visiting Lexus of Tampa. I had the print out in the Honda showing 50% life remaining on the front tires. This one amounts to factual, provable mis-statement of fact!. 5) Larry refused to budge one $ on price of the Volvo, so we walked. Next morning Larry callsed to ask what they can do on price to get a sale. The answer is not fit to print. 6) Autonation corporate customer relations department refuses to answer repeated calls with my specific requests (3 times) for a call-back. As a retired Wall Street Guru who analyzed corporations around the globe for 40 years, I think I'm qualified to give Autonation, and this dealer, a solid SELL AND RUN FOR YOUR LIFE rating. More

Love Our Lexus #1 Choice over the Infiniti & Acura! My husband and I just purchased a Lexus IS 250, and I must say this was the best car buying experience I've ever encountered in all the years of our c My husband and I just purchased a Lexus IS 250, and I must say this was the best car buying experience I've ever encountered in all the years of our car purchasing! Loren Shinault and Josh Foster, and the finance manager are just AWESOME, I'm so happy with the outstanding service provided by the most friendly, intelligent, caring individuals who really gets the job done! When they say they are there to make you happy, and will do what it takes to make this a memorable experience, they will do just that! I love these guys, I pray that God will continue to bless them and make their paths just as smooth in their future endeavors! I've been driving around showing off my new car, and I just had to stop and take this time out to commend these guys because again these guys are AWESOME!!! XOXO! More

last day of lease promo, just before closing I came into dealership about 30min before closing. They rushed to it. found me the color and model I wanted. They stayed late and made sure I had my c I came into dealership about 30min before closing. They rushed to it. found me the color and model I wanted. They stayed late and made sure I had my car. Very, very nice about it. When I wanted to return the next day with someone to drive my old car home, they wouldn't hear of it, they had it delivered to my home [ I live in New Port Richey, quite a haul]. More

Internet ad not honored Our sale person was nice and pleasant. In the end not a very good experience with Lexus of Tampa Bay. Went to Lexus of Tampa Bay on Sunday Oct 19, 2 Our sale person was nice and pleasant. In the end not a very good experience with Lexus of Tampa Bay. Went to Lexus of Tampa Bay on Sunday Oct 19, 2014 with an internet print out of the ad a 2015 is250 looked at and test drove the vehicle. Contacted the our Lexus sale person on Tuesday Oct 21, 2014 with interest in getting the vehicle wanted to know all the figures. The dealership decided they did not want to honor their ad because someone made a mistake in the ad and wanted to charge a higher price. Of course when a business is as large as Autonation you really don't care about these things. Reviews mean nothing. More