Lexus of Tampa Bay

Worst customer service I had my lexus serviced and when I picked it up I got my keys and was told the car was parked outside. I got in and my battery was completely dead, th I had my lexus serviced and when I picked it up I got my keys and was told the car was parked outside. I got in and my battery was completely dead, there is no way they wouldn't have known this. I had a difficult time finding anyone to help, asked several people for a jump including the parts manager who said he could sell me a battery but he couldn't install it. I finally got a jump and left. This happened about a year ago, I didn't complain at the time because the dealer has me on a list for a recall, and I didn't want to risk being moved further down. Considering I have been on the list over 2 years I don't think it's going to happen anyway. I would never do business with autonation or buy another lexus again. More

Finance Dept lacks integrity I went in to look at a used IS250 which I ended up buying. I don't have too big of a complaint with the sales department. My beef is with the financ I went in to look at a used IS250 which I ended up buying. I don't have too big of a complaint with the sales department. My beef is with the finance department. After purchasing the vehicle, I went home and starting looking up some information. (kind of backwards, I know, but I really didn't expect to buy a car that day). After a little research, I realized the rate given to me by the dealership was higher than I could have gotten elsewhere. So I contacted them to ask if the paperwork was already sent to the lender and if I could obtain my own financing and bring them the check. I spoke to the Finance Manager, Ross, who told me multiple lies to get me to not refinance. The problem was that I had already spoken to other sources and was armed with information for me to know he was lying. I contacted the GM, Chris, and told him my story. He seemed uninterested that his finance manager was lying to customers. I expected better service and more integrity at a Lexus dealer than what you get from a buy-here-pay-here lot but that is not the case with this dealership. More

Jeremy a salesman at this dealership went "the extra mile"! Above not applicable. Had car trouble under the worse curcumstances, 5PM on a Friday night! We had to be Towed to Lexus of Tampa Bay unfortunately af Above not applicable. Had car trouble under the worse curcumstances, 5PM on a Friday night! We had to be Towed to Lexus of Tampa Bay unfortunately after the service Dept. closed. We were Unable to get a loaner car. Jeremy a salesman was there and listened to our problem and took the time to investigate and discovered the cause of the problem. Simple, but it amazingly solved our dilemma! He went the extra mile! He explained he was not a mechanic but thought we were good to go and we were! The receptionist and another young woman all offered anything they could do to help us and their kindness will also be long remembered! Thank you Jeremy and staff at Lexus of Tampa Bay!! More

It was too much work for them to sell me a car I was coming off a 3 year lease of an IS350 which I loved. This was the second Lexus that I secured from Lexus of Tampa. I bought a GS300 from them a I was coming off a 3 year lease of an IS350 which I loved. This was the second Lexus that I secured from Lexus of Tampa. I bought a GS300 from them a few years ago. I had my heart set on an RC350F Sport for my next Lexus. I did my home work and "built" the car that I wanted. 2017 RC350 F Sport, in Atomic Silver, Black Nu-Luxe with Silver Performance Trim, Navigation, Moonroof, and Park Assist. I actually, sent it to the dealer, and Art sent me back quotes on two cars that I didn't want. One was for a 2016 and the other was for a car that was not the right color. It was clear that they were trying to sell me cars that they had on the lot. I sent a note off to the GM, Chris Grady, explaining the situation and he didn't respond. I get a note from General Sales Manager, Michael Lee, who in turn sends me a third quote for a lower end RC Turbo (another car on their lot) that I didn't ask for. I called Chris Grady, and he said he would look into it and do what he can, and then he disappeared again. I went back and forth with Michael Lee via email, and he continued to not respond to my very clear requests, and like, Grady, went weeks without getting back to me on outstanding issues. Nobody showed any interest in picking up the phone and talking this through to a good end. It was apparent to me that getting the car I wanted was too much work for me. It wasn't about price. It was about ease of delivery for them. It's hard to assess their talent, since they chose not to engage me directly. I will tell you that I found Chris at best disinterested, and Michael Lee was an arrogant pompous xxx that unfortunately exemplifies all that is bad in cars salesmen. More More

Worst company I've ever worked with, hands down This unethical dealership is the absolute worst company I've ever worked with. Promised information was never provided and they sold a car that I had This unethical dealership is the absolute worst company I've ever worked with. Promised information was never provided and they sold a car that I had placed on hold with a deposit and planned to purchase. Jeremy, the preowned sales manager, is extremely rude. No follow up, no response, and very, very offensive. May have a Lexus flag, but be warned that this is a shady dealership that does not stand behind their clients. More

Routine Service Today I realized why I didn't return to Lexus of Tampa Bay for the past two and a half years. The service time was atrocious. I was told that my wait Today I realized why I didn't return to Lexus of Tampa Bay for the past two and a half years. The service time was atrocious. I was told that my wait time would be an hour. One hour later I was told that it would be another hour. At almost four hours after my appointment time, the car was ready. I used to take my car to Toyota of Tampa Bay but since my long term service manager left, I thought I would return to the regular dealership. Last time I will be going back. There is no regard for the time of the clientele. The service manager was nice but didn't seem efficient or effective. More

Worst Car Buying Attempt Ever We went looking for a new car on May 18th and Lexus was one of our first stops. We had limited time. We explained that we were only beginning to loo We went looking for a new car on May 18th and Lexus was one of our first stops. We had limited time. We explained that we were only beginning to look that day and needed to test drive and get numbers. We said exactly what we were looking for in a new car. After 1 1/2 hours of meeting people who kept coming to say hello we went out to the car. The sales guy drove "to a safe place to test it" with me in the back seat because my husband couldn't fit there. After a mile I said "let's go back, I've seen enough". It took another 1/2 hour as well as the threat of walking to get some numbers. The finance guy made a rude noise at my suggestion that we leave and they email the numbers if they needed to keep discussing it together. One week later we secured our new Lexus at Lexus of Sarasota! PS My husband says there is no need to belabor it....they were just awful. More

Collision Repair extimated at 1 mo. has taken 2 1/2 mo Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the servi Took my car after accident on Feb.12, 2016. Promised repair in one month. After 10 days found car in parking lot and was never touched. Dave the service rep said they had no room in shop. Will start next week. 3rd week March promised car will be done by month end. Month end, car just getting painted. By mid Feb. painting done but have electrical problem and needed to take car to Dealer service. After week visited dealer to find they had car a week and have not touched it. Another week later car back to collision center but have a problem with front bumper paint job. Need a couple days to fix. Called after 7 days to find Dave on vacation and no one can talk to me. Called Dave the next week to find paint is done, now buffing out. Also found bad tire on passenger year. (not part of accident). Took 3 days to fix tire, which would take me 2 hours. Picked up car on Saturday 4/30/16. Looks pretty good. Dives nice. Sunday found front bumper object sensors do not work. Called the 5/2. Dave out sick. We are at 5/4 no return call which is the norm. Have been in contact with Lexus USA. A rep Lisa was assigned to me. She is worthless. Told me they have no authority over dealers. Would help we on a trade of my car if I wanted it. Said "by law" they have no authority over dealers. "yea right". That's why the have a corporate head questers and customer rep's and VP's running around the country checking on dealers. Also two emails to GM and no response. DON'T DO BUSINESS WITH THESE PEOPLE. More

Hands-down best buying experience ever Hands-down, best buying experience I'm very impressed with Adham Makki . He is exceptional . Professional and caring. From the first moment I spoke t Hands-down, best buying experience I'm very impressed with Adham Makki . He is exceptional . Professional and caring. From the first moment I spoke to him in the phone to the moment a shake hands driving with my new GS 350 it was amazing experience. I definitely recommand him and his dealership especially the staff. Don't get bothered by some of the reviews Tampa Bay is the best place to buy luxury car prizes awesome service all the 9 yardsGreat experience Thanks Mr. Makki for everything you did. More

Attitude has to change Majority of the people that work at this dealership have no people skills. They don't know how to relate. I understand it is a sales environment but i Majority of the people that work at this dealership have no people skills. They don't know how to relate. I understand it is a sales environment but if you can't work with your customers, then the customers need to go somewhere else and you, the worker should not work selling cars. I came to this dealership only because i didn;t want to drive to orlando, sarasota, or clearwater. Going in, i knew this dealership had problems based on what others have told me. Most of it is true. If you have a game plan and stick to it, do not let them deter you. If the #s dont feel right, walk out. More