Lexus of Tampa Bay

Excellent Customer Service! Lexus of Tampa Bay is by far the BEST place to buy a car in the Tampa Bay area! We bought both our kids cars from Lexus of Tampa Bay and will go no p Lexus of Tampa Bay is by far the BEST place to buy a car in the Tampa Bay area! We bought both our kids cars from Lexus of Tampa Bay and will go no place else to buy our future cars! The service and attention to detail made us feel at home at this dealership! Everyone was so friendly! Such an easy process from beginning to end! Love Lexus of Tampa Bay!! More

Would not help fix simple issue on phone. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Got battery low light when attempted start after extended trip. Followed manual charging directions but instead of starting all gauge lights came on. Called service to get a tech to walk me through reboot to make sure I had followed directions. Was not allowed to talk to tech. Told call AAA have it towed they could get to it in two days. While waiting for AAA went over all directions twice more. Got car to reboot on own after 1.5 hours. Wife called asked for manager. No call back. We get much better service on Chevy truck. Why spend $86,000 to be told call AAA. More

Vehicle and staff awesome! Love Our sales person Lauren! Love my 350 pearl white vehicle ! The suv rides and look so good ! Easy purchase! So happy! Exceptional staff! Chris Gra Love Our sales person Lauren! Love my 350 pearl white vehicle ! The suv rides and look so good ! Easy purchase! So happy! Exceptional staff! Chris Grady has a great staff. Highly recommend! More

Websit of available certified pre-owned cars is not accurate Website of available certified pre-owned cars is not accurate. I made an appointment last Thursday (10-26) to test drive a specific car with Louis Fr Website of available certified pre-owned cars is not accurate. I made an appointment last Thursday (10-26) to test drive a specific car with Louis Friedlander. After driving through rush hour traffic I had to wait 15 minutes because Mr. Friedlander was not available, when he was available I was told the car was sold. If I had know this I wouldn't have driven over. The car is still listed as available for sale (5 days later). Mr. Friedlander's response was it's in the process of being sold. I've been a loyal Lexus customer for 15 years and am very disappointed with this recent experience. More

General Manager rude unprofessional General Manager Chris Grady is the most disrespectful, rude and border line racist. I worn all the future buyers to go to Lexus of Orlando as this was General Manager Chris Grady is the most disrespectful, rude and border line racist. I worn all the future buyers to go to Lexus of Orlando as this was the worse experience a customer should go through. I think Headquarters should demote him from his position as he doesn't know how to deal with customers and employees. He is lacking basic customer service training and should be sent to anger management classes!!! I have no idea how respected company as Lexus has him in customer facing setting as he is not suited to represent the brand and hold that position. I hope that he will get some kind of training before he will face another customer. More

Do not buy from these people!!!!! DO NOT BUY A CAR FROM HERE!!!! If I could give this zero stars, I definitely would! I have never seen such an incompetent group of people!!!! 1) Th DO NOT BUY A CAR FROM HERE!!!! If I could give this zero stars, I definitely would! I have never seen such an incompetent group of people!!!! 1) The salesperson called me "sweetheart". It's not 1970 anymore. 2) I asked the salesperson specific questions regarding paperwork, to which he responded that "we have people who take care of that for you!" Now that there's a delay in getting our title, I find out it's because we needed to do the paperwork that I asked about in the beginning! 3) The sales paperwork was done with all incorrect VIN numbers and had to be redone adding extra days to the process. 4) One employee said that the delay was because they were waiting on a VIN verification for the car we traded in. First of all, that makes no sense and is a prime example of their ignorance in the car selling process. Secondly, how in the world are we supposed to get a VIN verification on a car that we no longer have in our possession? Really? 5) I went in to try and make sure everything was taken care of for the title. I explained to two people - one of whom was a manager - that what the title person was waiting for was not required, and they assured me that they would pass the information along to her. I waited two weeks expecting to hear something only to find out that she NEVER SENT IT IN!!! We already had our temporary plate extended once. 6) We just found out that our newly purchased car has a problem with the transmission. We asked if the service department would at least look at it to determine what is wrong with it (we bought the car as-is, but expected that they might like to at the very least, stand behind their name), and they won't even do that without charging us for it. WE DON'T EVEN HAVE THE STINKING TITLE YET!!!!! DON'T PUT YOUR TRUST IN THESE PEOPLE!!!!! More

Horrible Service Department Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Waited for over 2 hours to change a bulb with an appointment. Could't even get my name right with the correct invoice, missing my part and this is a Lexus dealership? Don't waste your time. More

Be warned-Watch out for Service Department Deception I've been loyal to this dealership and its service department for over 10 years. It pains me to state this but that loyalty and trust ended when I jus I've been loyal to this dealership and its service department for over 10 years. It pains me to state this but that loyalty and trust ended when I just recently caught the service department in a major deception. I had taken my car in for recall service recently and while the car was in the service department hands they reported a few other things that needed addressing. Most were small items and things I would expect to be needing replacement; however one items was a rather large sum and something about it didn't make sense to me at the time but I couldn't figure out why at the time. Btw, the car has never seen another service department other than this one so they have all the historical service records in their system and the car has always been serviced per the Lexus recommended intervals/ recommened replacements, etc. Anyway, I didn't have time the day they did the recall work to address the additional items they were recommending so I had them do the recall service work and scheduled a time to bring the car back for the other fixes. On the way home from the recall service I started thinking about one of the service items they mentioned and I thought that was unusual because I faintly rememberd them doing a similar service being described a while back. So, before I took the car back I checked the car and had pictures taken of the under carriage which showed one of their recommended "needed fixes" to be completely false. It also happened to be the most expensive of the items they said needed repair. I returned to the dealership on the service appointment day to have have the other fixes done and confronted them about the false "needed fix." They put the car on the lift, and looked for themselves. The service manager came back (a different one than I had for the recall appointment) and acknowledged that their was no "needed fix" to the rather large item. This was not an inexpensive item they got wrong and a blanant abuse since their written description of the issue was grossly different than even the slightest quick look inspection disqualified. Had I not followed up on my hunch and checked the car and taken pictures I would have made them a nice little profit based on their disception. The sadder part was after they acknolwedged it should never have been recommended for repair there was no apology, no how can we make it up to you, just a shurg, like so what we got caught lying, who cares and what can you do about it because you caught us before having to pay for it. There's even a bit more to the story that's even more dishonest in my opinion but frankly I'm tired of thinking about it so I'll leave it at this. Ironically, my wife and I had just decided to replace this car with another Lexus but after this service experience deception it won't be from this dealership's nor the dealership parent company. More

WORST LEXUS DEALER IN THE COUNTRY Lexus should be ASHAMED to be associated with this dealer! My wife and I went to Lexus of Tampa bay with interest in purchasing a car. They failed to Lexus should be ASHAMED to be associated with this dealer! My wife and I went to Lexus of Tampa bay with interest in purchasing a car. They failed to sell us a car on day 1. We received calls every single day to come back to work out a deal. I went in again on 2 more separate occasions, still with empty words given over the phone. Finally, my wife and I decided to give them 1 last shot. We actually made a deal this time. They ran the credit check and approved us. We even phoned insurance to have the car added to our policy. Before going into the finance office to sign the final papers, one of the sales managers (Mike) came to us in the lobby retracting a deal that he CLEARLY agreed on with my wife and I. He then told us that we were making it up (in the middle of the lobby, in front of many people). The finance manger came to get us to sign the papers and take the car. We still decided that we would take the car, because it was a good deal. After we went into the finance office, ANOTHER "sales Manager" (named Mike as well) came in and told us that they will not be selling us the car anymore and lead us out of the dealership. We were confused and embarrassed with little explanation provided. This was one of the most disrespectful and embarrassing experiences my wife and I have ever been through. I honestly would hate for anyone else to have such an awful experience! I would truly encourage Lexus to re-evaluate their relationship with this company. It is sad to see the people at this dealer tarnish the brand! I strongly encourage anyone thinking about going to Lexus of Tampa bay to really think TWICE! Trust me, stay clear of these people! More

Buyer Beware! Do not buy from this dealership! My husband and I went in to purchase a used Lexus. We have documented financing in place and specifically told them t Do not buy from this dealership! My husband and I went in to purchase a used Lexus. We have documented financing in place and specifically told them that when we started the paperwork. Daivd Koehler from the financing department said that was great. He proceeded to begin filling out the papework. Over an hour later he returns and tells my husband that we have to fill out a financing application with Lexus as well. My husband asks why and he tells him in a condescending manner that it is standard procedure. My husband even got out bank manager on the phone to talk to David and asked why he needed it. He could not give a valid answer. However, his motto was take it or leave it. We thought we wanted the car so my husband proceeded to fill out the mountain of paperwork. Two hours later we are still in the office having to check over paperwork so they are not scamming us into signing up for their financing. We will be returning the car. It is a nice car but I cannot in good conscience give my money to this dealership. David and the manager Chris Grady are in my opinion are using unethical business practices to try and drum up business for their financing. More