Lexus of Tampa Bay

Restored my faith in Lexus! A simple misunderstanding of what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definite what I needed done turned into a great experience where everything I needed was fixed. Scott was exceptional and has earned my business. You definitely need to take your car here! More

I bought a 2021 LS500 F Sport from Esther Ortiz and could not be happier about the way she took care of me. She was very professional, knowledgeable, courteous, and straightforward. Even suggested places t not be happier about the way she took care of me. She was very professional, knowledgeable, courteous, and straightforward. Even suggested places to eat and stay. Sidney Crawford was also excellent. Knew his stuff and treated me with respect. Esther said she was my person after the sale and she has lived up to it. Checked on me after the sale. Said I could call her with any questions. One of the managers stopped by to say hello which was a very nice touch. More

I purchased a 2013 BMW X6 on March 5th. Within a few days, smoke started coming into the vehicle from the vents and under the hood. I reached out to my sales rep, who said something was split on the bac days, smoke started coming into the vehicle from the vents and under the hood. I reached out to my sales rep, who said something was split on the back of the engine and would burn off over time. I left a review and was given a number to call. Called three times and left messages, never got a call back. I sent an email asking for the name, direct phone number and email to the general manager, never received a response. It’s now a month later and it’s still happening but worse. At this point, this is absolutely unacceptable and unprofessional. I will never recommend this dealership. More

THEY LIE and suggest unneeeded repairs. I was told I needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn cont needed to have the brake pads replaced immediately. A second opinion revealed I still have 25% remaining. I did not have a fuel leak or torn control arm bushings as I was told by Alex. Years past, I praised Alex, but now I realize he has a false smiling face and will stab you in the back. They are not to be trusted. More

STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!!This place STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus STAY AWAY!! BAD CUSTOMER SERVICE!! TERRIBLE!! This place is the worst Lexus dealership I have ever experienced. My family and I have owned many Lexus vehicles and equal history with Lexus dealership maintenance. This one is beyond belief the most unprofessional I have dealt with. First time here at this location today and just in for an oil change. Of course Scott Banta(Service Consultant) gives a list of recommendations for maintenance, many of which may not be entirely necessary but normal. What was weird at first, is that he states and shows he has pulled my entire maintenance record and has consulted his mechanic but starts asking me questions about the vehicle. These questions are easily answered by the model and history of the car. I cant figure why he would ask but for only to test my knowledge of my own car. This makes me skeptical of the record of my vehicle being actually available and reviewed. I tell Scott that I will pass on the recommendations for now after I confirm this work has not been done recently. After my oil change I review the experience with Scott and inform I will set an appointment after I look at the vehicle history. Plus I wanted to see if the coolant was actually contaminated, air filter was actually dirty and if the fuel needed to be cleaned. I do like to make sure this is not a salesman trying to take advantage of me. I get home and for some reason just think... open the hood and check.. this visit was uncomfortable. I pop the hood and find the covers under the hood are not secured with the retaining pins and a few but not all pins are stashed on the car. THIS IS JUST RIDICULOUS!! So because I didn't want to pay for a xxxx ton more stuff without checking, they decide to not even check the vehicle if it was put back together!!! xxx!! Just closed the hood and get this car out!! THANKS A TON LEXUS OF TAMPA BAY!! Good show of care and bring confidence to a on the fence first time customer. Okay okay hold on a sec... maybe I am just getting bent for no real reason. I'll just call and give my complaint to someone there. I tell myself 'Calm down Michael' and I call. I call and get referred to Mike, who doesn't answer and I request again to the operator someone and they have Mike call me. Mike calls me and immediately on the call He is dismissive about the cover not being secured and the loose pins being his mechanic from the oil change, no apology and just getting a feeling of Mike DON'T GIVE A DAM. It took a good amount of dialogue just to get him to offer to replace missing pins and offer me back in to have it done.... then a good deal more to at least pay for the gas.. THIS IS JUST TOO MUCH EFFORT FOR OVER PRICE MAINTENANCE AND xxxx SERVICE!! I truly advise to leave this place off your list and find another dealership or someone else. You will get no help. It is too bad for me because this is a close dealership and I want my vehicle to be looked after the same it has for the last 7 years. Thanks Mike and Jason and the lazy mechanic for treating me like I was unnecessary, unimportant, and quite disposable. More

We live two hours from this car dealership. I mention this because from our first phone call to our sales rep (Ryan Kell) all the Way through driving off the lot was an EXCELLENT experience. After workin this because from our first phone call to our sales rep (Ryan Kell) all the Way through driving off the lot was an EXCELLENT experience. After working in upper management over the past 20 years, I offer the following traits for Ryan: Professional, Prompt, Great Communicator, Honest, 100% transparency and displayed great product knowledge. For this buying experience, Ryan was the epitome of a sales rep. I’m hopeful the management team truly knows that Ryan represented this dealership in the most professional manner. Without a doubt, we will return for our next purchase. In closing, Thank You Lexus of Tampa Bay for a wonderful buying experience. Keep doing, what you are doing !! More

Do Not Buy From Lexus of Tampa Bay Purchased a pre-owned 2014 Audi S5 convertible in mid- June. Within first 3 weeks and less than 250 miles of driving, convertible top no longer functi Purchased a pre-owned 2014 Audi S5 convertible in mid- June. Within first 3 weeks and less than 250 miles of driving, convertible top no longer functioned correctly. Repair of hydraulics, sensors and wiring cost $860. Repairs were not covered under 90 day warranty (what a surprise). Asked used car manager and general manager if they would do right thing ethically and morally and cover all or part of cost. One assumes when buying convertible that the top has been inspected. They basically said tough luck - buyer beware. Dealership does not care one bit about customers once sale is made and are not honest and upfront during the sales process. Would avoid this dealership like the plaque. More

Was very impressed with ryan and alex and the dealership we got a great deal on a mint pre-owned nissan rogue and it was a fun experience. Treatment was awesome we got a great deal on a mint pre-owned nissan rogue and it was a fun experience. Treatment was awesome More

Poor customer service. Purchased a 2019 used pathfinder , paid cash and the low fuel light was on by the time we got home. ( about 35 mile drive). It has been my experience Purchased a 2019 used pathfinder , paid cash and the low fuel light was on by the time we got home. ( about 35 mile drive). It has been my experience when purchasing a car that the gas tank is filled when you leave the dealership. I called about this issue and left at least four messages on voicemail, with other sales associates and did not receive a call back for 5 days. At this point I am more aggravated that my call got no response. I was happy with my sales person Nick and felt that the lack of gas was just an oversight by whoever prepared the car. I was informed by the sales manager that "unless the tank is empty they do not fill it. " To me that is poor customer service, and receiving no response to messages left over a 4 or 5 day period is horrible customer service. I did not want to throw anyone under the bus initially because I was not sure who was responsible for filling the tank which is why I felt it was best to deal with the sales manager and let him deal with it, but was sorely disappointed More