Lexus of Tampa Bay

Wonderful customer service. They listen to you, address your questions and helps. Always polite and courteous. Doesn’t leave you waiting all day for your car to come back either. I’ll make the drive to t your questions and helps. Always polite and courteous. Doesn’t leave you waiting all day for your car to come back either. I’ll make the drive to this dealer every time service us needed when it’s safe to. More

Fast courteous service. Exceeded expectations. Dave Jones is great. Very knowledgeable. Repairs were done correctly. is great. Very knowledgeable. Repairs were done correctly. More

I have nothing but the highest praise for the service staff at this Lexus Dealership. Jaclyn Papsidero is an outstanding asset for Lexus. She is the BEST! She keeps our Lexus running smooth. No problems! staff at this Lexus Dealership. Jaclyn Papsidero is an outstanding asset for Lexus. She is the BEST! She keeps our Lexus running smooth. No problems! PS: We own a 2010 ES 350 with 100,677 miles. This is my wife's car and she LOVE's the free car washes. Thank you Lexus, Steve and Nancy Scott 16118 West Course Drive Tampa, FL 33624 More

Always a pleasure to go there...my service man is the best...always has a big smile & makes you feel so good....Alex Hidalgo ...thank you. best...always has a big smile & makes you feel so good....Alex Hidalgo ...thank you. More

POOR COMMUNICATION between staff and customers! Why is the wait so long every single time I schedule service? Pre-COVID or Post-COVID, services from getting just a basic oil change to getting new brakes- the wait so long every single time I schedule service? Pre-COVID or Post-COVID, services from getting just a basic oil change to getting new brakes- it does not matter because the excuse they give is always the same: "There is not enough staff". Why are you scheduling so many services at one time if they do not have the staff for them?! Please do not tell me the service will only take an hour and then I end up sitting there for 3 hours- be more honest with customers. If you are busy, admit you are busy. That way we as the customer have the choice to leave and come back instead of giving us false hope having us wait there. Maybe have more than 2 loaner vehicles available if you are going to have 20 people scheduled at one time. Oh, and how could I forget to mention the best part about my last visit! They didn't have any loaner vehicles available, but they had the courtesy shuttle take me somewhere (after already waiting at the dealership for it over an hour). The BEST part was them forgetting to pick me up after dropping me off :) At the time where I was supposed to be picked up, I called the dealership where I was placed on hold for 15 minutes until my service rep got on the phone and LIED saying someone was on their way. One minute later, I received a phone call from the driver saying he has not left yet and asked me where I was so he could come pick me up. If this was not the only Lexus dealership within a 2 hour driving radius to me I would go elsewhere. BUT WAIT THERE IS MORE! It was obvious when I got back in my vehicle after the service was done that the service department staff were using different things in my car like the portable charger I keep HIDDEN. It was plugged into the outlet when I got the keys to my vehicle- THAT was fun to see. Another fun thing was being told the total of the service (everything included in the price - even tax), but then sitting down to pay over $200 more than what was quoted to me! :) Again, if this was not the closest I would not schedule service here. I guess they can behave and have whatever customer service standard they would like since they are monopolizing us by being the only one in the area- awesome. More

CHRIS O. did a excellent job. He stepped me through the buying process. Today he came to my home to help me learn the dash buttons and added Lexus apps to my phone. Many thanks to Chris O. buying process. Today he came to my home to help me learn the dash buttons and added Lexus apps to my phone. Many thanks to Chris O. More

The wait was a bit long but overall the service was good and ther service rep did a good job. and ther service rep did a good job. More

As always, our service person was courteous and kind. The work was done promptly and we appreciate the car being cleaned. The work was done promptly and we appreciate the car being cleaned. More

If you're buying over the internet, chances are you'll have Nick Otero as your point of contact. He is OUTSTANDING!! I've been buying all my Lexus cars/suvs from Lexus of Tampa Bay over the past 25 year have Nick Otero as your point of contact. He is OUTSTANDING!! I've been buying all my Lexus cars/suvs from Lexus of Tampa Bay over the past 25 years, and have always had them serviced there. I've NEVER had a problem - always fixed or serviced correctly the first time so I've never had a problem. And the staff are always so pleasant to work with. More

Ask for Ben!!! He is amazing!!! He was so patient and so knowledgeable through the entire process of me purchasing my new car. He paid attention to every detail and could answer all of my questions. When I knowledgeable through the entire process of me purchasing my new car. He paid attention to every detail and could answer all of my questions. When I got home and had trouble programming my garage door, he offered to face time me to get it working which we did. He just went above and beyond for me and I really appreciate it. More