Lexus of Tampa Bay

Austin Swan (our salesman) was outstanding during our purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he purchase process. He gets an A+. Our finance person was also very professional and tried his best to get through all of tiresome paperwork as best he could. More

Esther was great with me this is my 4th Lexus from her, and she always does an amazing job. and she always does an amazing job. More

Rating based on Purchase of a USED vehicle. Was able to get a very fair deal on a very specific low mileage SUV I was looking for. Even in the busy days after the terrible Helene and Milton s Was able to get a very fair deal on a very specific low mileage SUV I was looking for. Even in the busy days after the terrible Helene and Milton storms here in Tampa the dealership was open , well staffed and ready to assist thru a difficult time. Thank you to Ezrahel Assad and the service and detail staff that prepped the car and delivered an immaculately clean vehicle. Providing the CARFAX report detailing the maintenance done on the car and history certainly adds value as well. More

I had an amazing car buying experience thanks to Jeremiah Lucas at Lexus of Tampa Bay! He helped me secure and purchase a new Gx 550 with all the specs I was looking for ! He and the team including Ryan and Lucas at Lexus of Tampa Bay! He helped me secure and purchase a new Gx 550 with all the specs I was looking for ! He and the team including Ryan and Serhat were very helpful and professional in helping me with both the trade in and the purchase. I absolutely love my new car and appreciate that the car buying experience around it was so positive!!! Thanks again ! More

Evren Imer my sales consultant was amazing! He was also our sales consultant for my GF new technical this week. He went over all the different options and features and were with us to almo He was also our sales consultant for my GF new technical this week. He went over all the different options and features and were with us to almost 10pm. Then the next morning helped me with my new car. Every detail was covered. Matthew in finance was also excellent going thru all options and answering all of our questions. 5 stars for both of them! Thank you. More

After dealing with how other Lexus dealerships handle logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service departme logistics, this one has me a bit perplexed. First, I tried to be diligent and when I first got a job transfer to Tampa I visited the service department on my way to work to see how the shuttle service worked there. I asked the gentleman what time the shuttle driver started, and he said 9 am. I said ok well I can’t drop off my car before work, perhaps I could bring it on my break and then just get a shuttle here from work at the end of the day. He said that would work out great. I scheduled service on 9/18 to get serviced and when I arrived during my lunch break I was told the shuttle driver called in sick. When I asked how this works the tech just shrugged, so I left. When I returned to work, I scheduled another appointment for 9/24. In the notes I specified that I would need the shuttle from the dealership to my work during my break, and a shuttle back from my work at about 5:20 to get to the dealership. When I called the dealership this morning to find out if the shuttle driver called in sick or not, I was informed that the driver’s hours are between 9 and 4. Here is where I begin to be perplexed. How do I get my car serviced on a work day? I work from 8:15 to 5:15. I know the dealership doesn’t make accommodations for a loaner for every type of service, so what else do I do? Do I have to pay for a ride service? Also, what is the point of the comment box if no one is going to review the info to see if what I need is even possible? So, not knowing how to deal with this I cancel my appointment with the young lady who gave me the shuttle driver’s hours. So, during my break on the same day, I call to speak to a service manager to give feedback. He then graciously offers a loaner that will be set aside if I can come up there. So, I go. I pull up to the drive and tell an attendant what’s going on, mind you I’m on break and made them aware my time was very limited. My initial service advisor was busy and I waited 20 minutes for them to find one. By the time one finally came out, I knew getting loaner paperwork done and retuning to work on time were not both going to happen, so I chose my job and left again with my vehicle unserviced. I wish there was information when booking the appointment showing what transportation offerings are available and when. Everyone I have spoken with has been nice and respectful, just not useful. For a service department of such a respected brand, I have yet to see near the level of service I have received at other dealerships. I have yet to actually speak for more than 5 seconds to an actual advisor. I will give credit to the service manger for trying, but the support staff just couldn’t work it out. I’ll update once I actually have a service experience here, but so far there’s been none to experience. More

Worst experience buying a car of my life. I will never buy a car from Autonation again. Car needs a new roof and engine work, online car shopping is a very bad idea! They will not answer call I will never buy a car from Autonation again. Car needs a new roof and engine work, online car shopping is a very bad idea! They will not answer calls, emails or texts. Even while under warranty! Complete fraud! More

Abdiel Tirado did a great job going over the features of the 2022 Lexus Rx350. the 2022 Lexus Rx350. More

EZ was fantastic to work with! Contacted him about a specific vehicle and we had the deal wrapped up before I got to the dealership. Contacted him about a specific vehicle and we had the deal wrapped up before I got to the dealership. More

Service advisor Tyler was very good at explaining how some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based some of the vehicle features work in the newer vehicles, helping to put me at ease in terms of my concerns on how I thought they needed to work based on my experience with older vehicle models. More