Lexus of Tacoma at Fife

i have been dealing serviceing with andy lee for numerous years and a excellent service rep he always been understand my need always with a smile and greeting top of everything years and a excellent service rep he always been understand my need always with a smile and greeting top of everything More

I had been service for a long time with Andy Lee at the lexus of tacoma. he's professional and very kindly and friendly. When I had some problem, he solved the problem exactly and recommended how to care lexus of tacoma. he's professional and very kindly and friendly. When I had some problem, he solved the problem exactly and recommended how to care very well. so, after finish the service I was happy all the time. thanks Andy.. More

I've been going to this dealer for many years, originally to service the Lexus I had bought in Bellevue. When it was time to trade it in, I chose Lexus of Tacoma, and have had all my service work done there to service the Lexus I had bought in Bellevue. When it was time to trade it in, I chose Lexus of Tacoma, and have had all my service work done there. It is always uplifting to greet the boys in the service department, and they treat me like royalty (which I'm not). When I have had a problem with the car, any one of those I mentioned handled it extremely well--thorough, understandable explanations of what's wrong; what's involved with fixing the problem; how much it will cost; immediate scheduling at my convenience; very nice loaner cars; and on and on. I see them more often for the much-appreciated complimentary car washes they offer than for regular service, and it is always the best experience, because of the way those employees treat me. The one additional employee whose name I can't remember (he often greets me when I go for a wash) also rates first-class when it comes to customer service. -- Mary Wilson More

This dealership totally rocks~! They actually make buying and owning a car an enjoyable experience. In fact, my husband and I have both traded in our cars for Lexus, thanks to Jason Kim. My favorite part and owning a car an enjoyable experience. In fact, my husband and I have both traded in our cars for Lexus, thanks to Jason Kim. My favorite part is stopping by to get a free car wash (when my car doesn't even need to be serviced), and when it does need to be serviced, Andy always gives us the best loaners. He is patient to explain how my car will be serviced and how to take care of it (high maintenance IS F). Even the attendants are polite and friendly~ I really like the fact that they don't charge to diagnose a problem. I know many other dealerships charge a substantial fee just to find out the problem and, in some cases, the diagnostics can cost more than fixing the problem. Oh, and if you happen to be waiting for your car, grab a juice from the fridge, check out the big-screen tv or borrow an iPad from the cashier, and kick back on of the many comfy sofas in their waiting room~! 5 stars and 2 thumbs up~!! More

Andy Lee is very professional and efficient. The dealership is clean and well designed. Service staff is very knowlegable about your car and its needs. The loaner car is not a low end car but one dealership is clean and well designed. Service staff is very knowlegable about your car and its needs. The loaner car is not a low end car but one of good quality. One would be hard pressed to find fault with their service. More

I expect superior customer service when I pay a superior price; Andy Lee goes so far over and above the call of duty I wouldn't even consider taking my LS to another dealership or off brand shop. The kind o price; Andy Lee goes so far over and above the call of duty I wouldn't even consider taking my LS to another dealership or off brand shop. The kind of customer service Mr. Lee provides has me recommending to everyone in my circle not only to buy a Lexus but to only take it to the dealership to have it serviced. Mr. Lee's professionalism, courtesy and expertise exceed even my high expectations on every occasion and I could not give a higher recommendation. More

I've purchased a slightly used 2006 LS 430, a new 2007 LS 460, and a new 2011 RX 350, all from Steve Armstrong at Lexus of Tacoma in Fife. He is very pleasant, friendly but not pushy, and extremely knowledg 460, and a new 2011 RX 350, all from Steve Armstrong at Lexus of Tacoma in Fife. He is very pleasant, friendly but not pushy, and extremely knowledgeable about the cars he sells. The service department is fantastic. The advisors writing up the service orders, and the technicians in the shop, are all knowledgeable, friendly, and anxious to please. They know I'm picky about keeping my cars in tip-top condition, so they ensure that all maintenance, both that required by Lexus and that which they recommend, is performed in a timely manner. In addition, they offer a free loaner when I can't wait while maintenance is being performed, and they offer a free car wash (even when I'm not having any service performed). As far as I am concerned, Lexus of Tacoma provides the ultimate in customer service. I'm sold on this dealership and will continue to rely on them for service, and purchase of new cars. More

Lexus in Tacoma is on of the best dealers I have visited. From BMW to Mercedes, I have visited multiple dealerships and find that the Lexus dealership provides superior service while providing a supportive a From BMW to Mercedes, I have visited multiple dealerships and find that the Lexus dealership provides superior service while providing a supportive atmosphere. Whenever I get my car serviced, Andy is always there to assist with any maintenance and handles the situation with a calming attitude. More

I am very happy& satisfied with The whole expeirience with Lexus of Tacoma. Doug Wolabaugh is outstanding!! He does not try to high pressure me into any goods or services--he simply lets me know when I with Lexus of Tacoma. Doug Wolabaugh is outstanding!! He does not try to high pressure me into any goods or services--he simply lets me know when I should consider replacing parts, ect and lets me make the decision. He is always friendly and seems to do the little extra things that makes the experience great. Denny Dalton More

Lexus of Tacoma has outstanding customer service. I had my vehicle serviced at Lexus of Tacoma for 2 years now and I've never experienced a better service. I would recommend Andy Lee for anyone that needs my vehicle serviced at Lexus of Tacoma for 2 years now and I've never experienced a better service. I would recommend Andy Lee for anyone that needs servicing for their vehicle he is very kind and he is very quick. One of the services I enjoy is the v.i.p program; I appreciate the free car wash and refreshments they provide while waiting. If I had any questions or concerns I would go to Andy Lee and he would answer my questions also he would make sure to answer in detail so I could understand. I would not take my vehicle to any other dealerships. I am grateful to have met Andy Lee. I give him 5 stars and two thumbs up! More