Lexus of Southwest Houston

Waiting time to long. The advisor forgot to give my car key back with engine on. I stuck at the place to wait someone to send my key to me. Very bad experience. The sales The advisor forgot to give my car key back with engine on. I stuck at the place to wait someone to send my key to me. Very bad experience. The sales manager Andy helped to arranged to send my car key back, he is very helpful. More

Excellence, good actitud, attention and helpful In my case I have a son with special needs and they arranged to pickup and bring back my car. Thanks!!! case I have a son with special needs and they arranged to pickup and bring back my car. Thanks!!! More

The service department is excellent. Our service writer was Mirra Nazal and she provided great customer service. ⭐️⭐️⭐️⭐️⭐️ Our service writer was Mirra Nazal and she provided great customer service. ⭐️⭐️⭐️⭐️⭐️ More

Very professional! Kevin Bayer is very knowledgeable and efficient. He is definitely customer service driven. Kevin Bayer is very knowledgeable and efficient. He is definitely customer service driven. More

Excellent service! ! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate th ! Very professional and polite staff. My children really enjoyed the kids waiting room. We had a wonderful service experience and really appreciate the hospitality (including the snack bar!). Big thanks to you all!!! More

My service advisor David provided excellent customer service today. I was in and out in no time which gave me more time to complete my errands today. service today. I was in and out in no time which gave me more time to complete my errands today. More

They kept my car for almost a week. My service advisor was rude, ignored me, & when he finally DID answer, he gave me the runaround about when my vehicle would be finished. When I picke My service advisor was rude, ignored me, & when he finally DID answer, he gave me the runaround about when my vehicle would be finished. When I picked up my car (& despite not being busy & two separate employees notifying him I was there) my service advisor didn't even have the decency to come out & speak to me about the work that was performed on my car. More

Jeffery assist me promptly and took care of my car needs for my 40,000 check up. for my 40,000 check up. More

Service was done well and in a timely manner. Really appreciate the loaner vehicle! It was in excellent condition Really appreciate the loaner vehicle! It was in excellent condition More

Lexus maintenance service was superb. The customer service representative, Ashley, was professional with focus on quality customer care. Lexus has proven why they are top of the line in l The customer service representative, Ashley, was professional with focus on quality customer care. Lexus has proven why they are top of the line in luxury driving experience. More