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Lexus of Southwest Houston

Houston, TX

4.8
2,307 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,307 reviews

November 12, 2025

I had a issue with my rear tyre. The service center did a wonderful job in rectifying the issue and was done on time. More

by vinurakhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Nov 13, 2025 -

Lexus of Southwest Houston responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2025

My service adviser Marion is excellent in explaining the status of my car thank you More

by Carolsoledad46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marion Romero
Nov 14, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy you found Marion to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2025

Always a pleasant experience. Hassle-free. They take great care of my Lexus. And Marlon Romero our service rep is the best. More

by Donburney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Nov 14, 2025 -

Lexus of Southwest Houston responded

Hi, we're happy you found Marlon to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

November 11, 2025

Kevin was attentive to my needs and went out of his way to help me not only get my maintenance scheduled, but also to help get an axel problem identified and fixed. I was dismissed without a second thought More

by blafferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Nov 13, 2025 -

Lexus of Southwest Houston responded

Hello, we're happy you found Kevin to be so supportive during your experience here at Lexus Southwest Houston. We do hope we can be of assistance in the future. Take care!

November 11, 2025

Todo bien la atención y el servicio lo único que estuve cuatro horas para que me resolviera un problema que no era tan grande eso es todo mi comentario More

by Ponte1804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Nov 11, 2025 -

Lexus of Southwest Houston responded

¡Gracias por tomarse el tiempo de escribir una reseña! Le pedimos disculpas por las molestias ocasionadas por la demora en la resolución de su problema. Nos esforzamos por brindar un servicio eficiente y excelente a todos nuestros clientes y prometemos mejorar continuamente en este aspecto. Agradecemos mucho sus comentarios. ¡Que tenga un buen día!

November 11, 2025

I always receive the best service and have never been disappointed. Highly recommend this location. More

by Pkell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres , Ray Villarreal, Mylinh Tran-Salazar
Nov 11, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2025

I took my car without an appointment yer since i got there everyone was very attentive and helpful especially Francisco the service advisor! He was wonderful! More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Nov 11, 2025 -

Lexus of Southwest Houston responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

November 10, 2025

Have had nothing but a great experience every time we have had service at this dealership. Work performed is first class. More

by Scott Beal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Nov 10, 2025 -

Scott Beal responded

Great dealership and outstanding service personnel!

Nov 12, 2025 -

Lexus of Southwest Houston responded

Hello Scott, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

November 10, 2025

The service at this dealership was excellent. The service advisor Esner was great as well. He was helpful and very professional explaining everything in detail. I’m very satisfied. Thank you! More

by mcarbalink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
Nov 12, 2025 -

Lexus of Southwest Houston responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

November 08, 2025

Service went well except my insurance card had been misplaced, which wasn’t discovered until after I’d paid, so emissions test was done after the fact (when I found it under the seat). Fortunately this More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Nov 11, 2025 -

Lexus of Southwest Houston responded

We apologize for the inconvenience, but are glad to hear the emissions test was completed successfully. We will make sure to double check for insurance cards in the future. Thank you for your business!

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