Lexus of Southwest Houston

I had an exceptional experience at Lexus thanks to my service advisor, Steven. From the moment I arrived, he was professional, attentive, and genuinely focused on making sure my vehicle was taken care of service advisor, Steven. From the moment I arrived, he was professional, attentive, and genuinely focused on making sure my vehicle was taken care of properly. Steven kept me informed throughout the entire process, explained everything clearly, and made the experience smooth and stress-free. His customer service truly stands out, and it’s clear he takes pride in making sure clients feel valued and confident in the service they receive. It’s rare to come across someone who is both knowledgeable and personable, but Steven definitely delivers on both. Because of him, my experience with Lexus service was outstanding. Thank you, Steven, for your professionalism and excellent care, Vickie! More

Excellent service! All service request were completed completely and in reasonable time. Professional and thorough. All service request were completed completely and in reasonable time. Professional and thorough. More

Your service is professional and helpful. By the way, it would be much more helpful if a c cell phone charging station is set up in the lobby. Thank you. By the way, it would be much more helpful if a c cell phone charging station is set up in the lobby. Thank you. More

I was happy with service of my Lexus. Thanks Jose for good job! I will be back Thanks Jose for good job! I will be back More

Thank you Hans at Lexus for excellent service, professionalism, and making my experience smooth and easy. professionalism, and making my experience smooth and easy. More

Holly was very smooth to work with. Matthew did a good job. Technology persons were good , the person gentleman who gave loaner car was very good. Overall after Larry was gone , this wa Matthew did a good job. Technology persons were good , the person gentleman who gave loaner car was very good. Overall after Larry was gone , this was my first good experience. It felt like Lexus after long time. Keep it up. More

EXCELLENT SERVICE! It was easy to call and book an appointment, easy check-in, very cordial, friendly service reps, very reasonable cost for oil change and filter, free It was easy to call and book an appointment, easy check-in, very cordial, friendly service reps, very reasonable cost for oil change and filter, free Uber plus a complementary car wash. Definitely a five-star experience! More

All around great dealership. Everyone was very helpful from the salesman to the service people. Everyone was very helpful from the salesman to the service people. More

I did my 2024 Lexus NX 350 at this dealer service. Mr. Derrick Castillo did excellent job. He was very professional and knowledgeable. He kindly provide a lot of useful information at my request. I ap Mr. Derrick Castillo did excellent job. He was very professional and knowledgeable. He kindly provide a lot of useful information at my request. I appreciate his outstanding service. More

very satisfied with the excellent work of Kevin, technician and more more more more more. technician and more more more more more. More