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Lexus of Southwest Houston

Houston, TX

4.8
2,589 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,589 reviews

March 11, 2026

Great car buying experience. Andy salesman was great to work with. He was knowledgeable and went over all the cars features. Would definitely go back and highly recommend this More

by Kedwards
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hello Kedwards, we're happy to hear you had such a positive experience with Andy! Thanks for the recommendation, and have an amazing day!

March 11, 2026

I drove 2. 5 hrs to get my vehicle serviced booked ahead of time and confirmed I would receive a loaner. Upon arrival no loaner was available and they offered me More

by silastchyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Garcia
Mar 14, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize for the inconvenience you encountered due to loaner availability. I would like to get more information so that I can prevent this from happening in the future, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue for future service visits. Holly Kaminga Service Director

March 10, 2026

Great customer service staff was courteous and explained what was needed and kept me informed More

by elewis475270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2026

Great! Advisor was great! Thanks !!!!!!!!!’ See you next time. Service was done in a timely manner More

by earnest.pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2026

My service attendant was excellent. He was polite, courteous and very professional. I had a very pleasant experience and I was well pleased with the service. Thanks for giving me this s More

by rome461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with my service attendant
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

March 10, 2026

Roley assisted me with my car purchase and he made the process easiest by far. His professionalism and attention to detail was superb!. More

by naomicw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley Verelien
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out to us if there's anything more we can do!

March 10, 2026

Excellent level of customer service and communications by both the salesperson and the general sales manager. More

by Kurt Keene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan, Mylinh Tran-Salazar
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi Kurt, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

March 10, 2026

David Capin is excellent. He made car buying experience easy. Harry in Finance was so professional and explained everything excellently. Highly recommend both More

by Mskmoney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin
Mar 12, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

March 09, 2026

From the moment I made an appointment every step was sales. Not a good look More

by washince58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans
Mar 12, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I am sorry to hear that you are unhappy with our service department. Our goal is to provide exceptional vehicle service in a comfortable and inviting setting. I apologize if our service process made you feel otherwise. I would like to get more information from you so that we can improve future service, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 to provide additional feedback. Holly Kaminga Service Director

March 08, 2026

Nice place to relax and work while the car is being serviced. Good clean lounge and restroom More

by maydayjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Mar 09, 2026 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Until the next time we meet, take care!