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Lexus of Southwest Houston

Houston, TX

4.8
2,307 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,307 reviews

November 22, 2025

I highly recommend Lexus of Southwest Houston for your maintenance requirements. They are reliable, and knowledgeable. Trust them with your vehicle and watch them satisfy you within the shortest period. More

by Joychidos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez
Nov 24, 2025 -

Lexus of Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 22, 2025

Took too long for an oiled change Two and a half hours , it’s never happened to me before on my 34 years with the Sterling McCall dealership More

by Hung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
Nov 24, 2025 -

Lexus of Southwest Houston responded

Thank you for sharing your concerns. I am sorry to hear that your service visit was not satisfactory. I apologize that the advisor did not provide a realist time frame for us to complete your service. I will share your feedback with our team so that we can improve future service. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga Service Director

November 22, 2025

Nathan manages my service request every time I bring my car in. He is awesome, He keeps greets me with a pleasant welcome, understands the reason for my visit and keeps me updated on the progress. The s More

by Angie.n.bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 24, 2025 -

Lexus of Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 26, 2025 -

Angie.n.bob responded

We always receive good service when our car needs servicing.

November 21, 2025

No loaner car no rental car has to uber and rent a 100$ car/day More

by Mshehata1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 24, 2025 -

Lexus of Southwest Houston responded

Thank you for your feedback! We apologize for any inconvenience with not having a loaner or rental car available. We appreciate your loyalty and hope to make it up to you in the future.

November 21, 2025

Kevin, Kelly, and Fina in the service department had me in/out & taken care of so smoothly without and ounce of stress. I can’t thank them enough for making what could have been a stressful situation stres More

by Cioannidis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Nov 23, 2025 -

Lexus of Southwest Houston responded

Hi, thanks for your praise and kind comments about Kevin, Kelly, and Fina. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 21, 2025

Everyone was nice and helpful but Tuan was exceptional. He took me to the finance lady (who was awesome) in the used car building when new car sales finance was backed up. I am keeping Tuan's card for when More

by Greglrosenberger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Nov 23, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass your comments to Tuan here at Lexus Southwest Houston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 20, 2025

Completed work on car within ten minutes of when they said it would be completed. More

by Agrubb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Nov 22, 2025 -

Lexus of Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2025

Great customer service Explains work needed in detail Keeps you informed of the progress of the service Nice refreshments available Comfortable seating area More

by agdunbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Nov 20, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words! We take pride in providing exceptional customer service. We appreciate your feedback!

November 19, 2025

The best dealer and location to buy a new car great customer service especially jerry More

by badtzandrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry chen
Nov 20, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words! We're thrilled to hear that you had a positive experience at our dealership and with Jerry. We look forward to seeing you again in the future!

November 18, 2025

Extraordinary service with very good communication. Easy oil change job with nice coupon and synthetic too. More

by sheltie154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Peal
Nov 18, 2025 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!