Lexus of Smithtown

Maintenance on ES 350 Lexus Easy to make service appointment. Was taken care of promptly, When service was completed, Michael described service done on the car. It wasn't just Easy to make service appointment. Was taken care of promptly, When service was completed, Michael described service done on the car. It wasn't just ok you're done, pay here. He took the time to go over the items and asked if I had any questions. Personalized service with promptness and courtesy. More

Recently purchased certified ES 350 Just started using Smithtown Lexus service department. Some service technician named Abbas was absolutely wonderful,knowledgeable easy to reach alw Just started using Smithtown Lexus service department. Some service technician named Abbas was absolutely wonderful,knowledgeable easy to reach always called back quickly & stayed with me until problem was solved. Unfortunately, I did not experience this at another Lexus dealership on Long Island that seems to have a good rating? More

Consistently outstanding experiences I've dealt with both the sales team and the service team and am always amazed at how consistently they perform. They treat you like you a part of the I've dealt with both the sales team and the service team and am always amazed at how consistently they perform. They treat you like you a part of their family but not in a fake way. They take care of you and put your needs and your satisfaction 1st. Everyone has an off day but I have yet to see anything resembling an off day here. More

30,000 mile service Customer service is always top shelf. The car was returned washed and vacuumed. I've never had a bad experience. Why would I go somewhere else? Customer service is always top shelf. The car was returned washed and vacuumed. I've never had a bad experience. Why would I go somewhere else? More

Great All the employees are willing to help every customer that walks in the door. What a great place. Thank you for all the help. Thank You All the employees are willing to help every customer that walks in the door. What a great place. Thank you for all the help. Thank You More

Service with a smile. Lexus of Smithtown service is unbelievable. In 50 years of owning a car, have never experienced a quality of service even close to theirs. Talk about Lexus of Smithtown service is unbelievable. In 50 years of owning a car, have never experienced a quality of service even close to theirs. Talk about top notch! Would recommend this dealership to everyone. Thanks Lexus of Smithtown More

RX350 Orientation The Lexus of Smithtown's Sales (Joseph Giaquinto) and Technology Technician (Anthony Pinto) and Finance Advisor (Denise Plourde) were well informed re The Lexus of Smithtown's Sales (Joseph Giaquinto) and Technology Technician (Anthony Pinto) and Finance Advisor (Denise Plourde) were well informed relating to everything from Automotive design, features, safety, and technological advances of the various makes and models we reviewed. Also all our various financing options and additional packages available. There are many new things we need to learn while enjoying beautiful new and safe Lexus RX350. Thank you again for everything. vicarious More

My new RX350 ~ LOVE IT, and the sales people were excellent! I leased my car about 2 months ago. Mr Ali Mujtaba, Thank you so much Mr Mujtaba ~~ He helped me with all the details and information about the RX350. I leased my car about 2 months ago. Mr Ali Mujtaba, Thank you so much Mr Mujtaba ~~ He helped me with all the details and information about the RX350. This is my 3rd RX and I love the way the car handles. However I don't like the joystick to change the A/C, radio and all the options in the car, it is very dangerous while you are trying to drive to change controls. I hated the last car for it and this one is not better. The front grill looks like a "fish" out of water. So I got a color that toned the "teeth" of the grill down and doesn't stand out so much. The car itself, well, it is like now other. It handles amazing and that I LOVE. Mr Mujtaba, is a wonderful, refreshing sales respresentative and a asset to the Smithtown dealer ship. He doesn't give you all those dumb one liners like, "Im not going to eat this week", because you are trying to work out a price deal, as any costumer does. He was honest with everything he told us, always on time, willing to answer any and all questions. I will get my next car from him!! I hope he is there for a long time. Thank you so very much Mr Ali Mujtaba!!! So James O'connor, so refreshing to pick up a car and have some one sit with you for as long as your needed and going over EVERY detail of the car. There was another young fella I believe his name was Shawn Janusz (But Im not 100% sure) he sat with me when I first test drove the car, any why they were both wonderful to spend the time with. They know everything inside and outside of the car. Answered every question! Mr Robert F. Meyer, was also very up front and worked out the best payment for us.We are very happy with the car and will defintitely will be back for another! More

Outstanding Job! Been dealing with Lexus of Smithtown for the last 9 years. Just leased another vehicle today with Joseph Giaquinto. He was outstanding and made the tr Been dealing with Lexus of Smithtown for the last 9 years. Just leased another vehicle today with Joseph Giaquinto. He was outstanding and made the transaction smooth and comfortable. Being in sales myself I never like to be "sold" and Joe did an excellent job at that so we bought :-)) If your in the market for a vehicle I highly recommend you go see Joseph Giaquinto for your next ride! More

Easy peasy Mike was great as usual- 6 th car with him!! But Anthony was fantastic , so patient and nice! Thank you so much Lexus of Smithtown Mike was great as usual- 6 th car with him!! But Anthony was fantastic , so patient and nice! Thank you so much Lexus of Smithtown More