Lexus of Smithtown

warning Relationship started off good until I received a bill from Ford stating my lease was returned with a cracked windshield. Called Lexus of Smithtown t Relationship started off good until I received a bill from Ford stating my lease was returned with a cracked windshield. Called Lexus of Smithtown to find out what happened they claim to have no knowledge. I submitted to them time stamped pictures showing that when my car was handed over there was no windshield damage which meant the car was damaged while in their possession during the 19 days they held my car before returning it to Ford. They clearly stated they see there was no crack in the windshield at that time but they could not do anything to help, then they threw in my face that I signed a waiver stating they take no responsibility for the car while in their possession. I guess this waiver gives them the right to damage your car with no recourse. It now looks like manager is avoiding me or not returning my call since expressing my disappointment. Buyer be warned if you hand in a lease there you are at their mercy if they damage the car it’s your fault not theirs! More

REPEAT CUSTOMER ALWAYS SATISFIED Purchased a gs350 awd sport dealt with Aaron trembley and rob Meyer. Probably 6th car in family purchased from ROB great service a pleasure to dea Purchased a gs350 awd sport dealt with Aaron trembley and rob Meyer. Probably 6th car in family purchased from ROB great service a pleasure to deal with thats Y I keep coming back. Very smooth transaction in and out of the dealer in 30 minutes. Both Aaron and Rob did a great job and are HIGHLY RECOMMENDED More

Nice and great Enjoy with them Always recommend to others to come and enjoy the ride of drive Family loves the cooperative staff and the members Want to get my Enjoy with them Always recommend to others to come and enjoy the ride of drive Family loves the cooperative staff and the members Want to get my 2-nd also from here More

Wonderful experience Lexus handled all the steps involved with my new car purchase. No running around or calls on our part. This was a definite plus in addition to the pro Lexus handled all the steps involved with my new car purchase. No running around or calls on our part. This was a definite plus in addition to the professional and courteous staff. Thank you Lexus for a wonderful experience. More

Excellent purchase experience Sales person was very friendly and patient, and responded my phone messages quickly during car purchase. In addition, she also provided me with great Sales person was very friendly and patient, and responded my phone messages quickly during car purchase. In addition, she also provided me with great testing drive experience before the purchase! More

professional and Efficiency My husband and I bought Lexus RX 350 last month. My husband found very tiny spot on the red car. The spot was the size of sesame. I thought it was no My husband and I bought Lexus RX 350 last month. My husband found very tiny spot on the red car. The spot was the size of sesame. I thought it was nothing but service fixed two days. The car was spotless and beautiful. The quality of service is excellent. The employee is professional, considerate and courtesy. More

Lexus of Smithtown makes leasing “painless” This is my third lease with Lexus of Smithtown and they make the entire process painless. This time, however, I wasn’t sure a deal would be possible b This is my third lease with Lexus of Smithtown and they make the entire process painless. This time, however, I wasn’t sure a deal would be possible but thanks to Suzi Boucher’s persistence it finally happened. More

Amazing experience!! From the time I walked into the dealership to look at the car to the time I left my experience was smooth sailing. Jim O'Connor and Tim Burns went abo From the time I walked into the dealership to look at the car to the time I left my experience was smooth sailing. Jim O'Connor and Tim Burns went above and beyond to ensure this process was a positive one. I am very happy with my newly leased NX and am without a doubt a customer for life! More

Very good people This dealer I can recomen to my friends because this people very nice and help me with all a about the I need to buy my new Lezus Thanks to every on This dealer I can recomen to my friends because this people very nice and help me with all a about the I need to buy my new Lezus Thanks to every one More

Ken G. and Tim are amazing!!!! I've been going to this dealer to lease my vehicles for the last 10 years!! Never once have I had an issue. Ken Goldberg has always been my sales rep I've been going to this dealer to lease my vehicles for the last 10 years!! Never once have I had an issue. Ken Goldberg has always been my sales rep and recommend anyone who goes there to ask for him. Accenting his excellent customer service is the manager Tim Burns. I'm definitely a customer for life becosuse of them. More