Lexus of Serramonte - Service Center

HORRIBLE EXPERIENCE:DID NOT FOLLOW INSURANCE PROTOCOL AT ALL State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an in State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an industrial level clean of the interior to get out all debris and glass that had scattered all over the car and because of fear of other debris in car--car was broken into by someone intoxicated and altered, as they ripped out the console for now reason, etc. Thousands of dollars later, the dealer did not bother to do the industrial cleanout requested by both me and the insurance company--they then sent the following cursory message despite my pleading with the service manager: "AS part of the repairs, we do a quick courtesy carwash and that is all..." Did he not realize I had expressly told them (and the insurance company had) that the car needed the interior completely cleaned??? I have a child seat--it was supposed to be disposed of and the seat cleaned of glass that had blown into back. They did not do this till I asked. We then found a razor blade under the driver seat--where they obviously did not inspect or clean. DO NOT TAKE YOUR CAR HERE. IF THEY CANNOT GET THIS RIGHT AND THIS LEVEL OF ATTENTION IS GIVEN TO THE CAR, THEN I DON'T TRUST THEM FOR ANYTHING ELSE. In addition, left message about a damaged part of the passenger side seat--no response at all to date. Calling back State Farm. More

Lenny is always my go to guy when it comes servicing my Lexus. He is very helpful, knowledgeable and funny. He knows I rely on him. Thank you! Lexus. He is very helpful, knowledgeable and funny. He knows I rely on him. Thank you! More

Excellent service. I did the oil change, they also check my tires for me. It was rainy day and I needed the new tires in order to prevent any accident. I really appreciate Eddie my service advisor. He is gr my tires for me. It was rainy day and I needed the new tires in order to prevent any accident. I really appreciate Eddie my service advisor. He is great! More

Pete McConnell Pete is the main reason I drive all that way to have my car serviced. The dealer is indeed good (I have bought my cars there for twenty-five years), b Pete is the main reason I drive all that way to have my car serviced. The dealer is indeed good (I have bought my cars there for twenty-five years), but Pete is not only the best for me but for our neighbors as well. This dealer exemplifies what all manufacturers should be. More

Just had my 60,000 miles car maintenance done. Lexus really did a good job on it. I can feel the car drive really better now. Got a loaner car and they call me when the car is done. They even gave my c really did a good job on it. I can feel the car drive really better now. Got a loaner car and they call me when the car is done. They even gave my car a nice clean car wash. The agent that I get get help me is named Dean. He is a really friendly person to work with and he is very good to give me detail what is going to be done. Thank you Lexus. Love the Lexus car ! I have two lexus SUV’s More

Serramonte Service is awesome! I can easily find auto services with cheaper prices, but can I trust them to not add unnecessary services? Eddie Y at Lexus Serramonte has helped me for over 10 years. I services with cheaper prices, but can I trust them to not add unnecessary services? Eddie Y at Lexus Serramonte has helped me for over 10 years. I don’t live in the area anymore but I still drive from the East Bay but it’s well worth it! More

Excellent auto servicing Lenny provided superb service, timely, and with such personal care and excellent knowledge of what needed to,be done. Thank you....... ... .... .... . Lenny provided superb service, timely, and with such personal care and excellent knowledge of what needed to,be done. Thank you....... ... .... .... ...... for the excellent se2rvice. More

Best Service I have been coming here since 1989 to purchase cars and to have them serviced. I wouldn't go anywhere else.Pete McConnell has been my service adviser I have been coming here since 1989 to purchase cars and to have them serviced. I wouldn't go anywhere else.Pete McConnell has been my service adviser for many years. He is an outstanding member of your team. More

Excellent service! I reluctantly brought in my car with an unusual and sporadic “squawking “ noise from my brakes. I didn’t think they would diagnose my poor symptomatic I reluctantly brought in my car with an unusual and sporadic “squawking “ noise from my brakes. I didn’t think they would diagnose my poor symptomatic car. But the tech was able to pick up on the very first “squawk”. To make this story short, Lexus of Daly City and my assigned service consultant , Dante Navarro, took care of this issue expediently. I was on my way with a loaner car and my car was ready the following day. He kept me abreast of the repair and explained everything to me. This experience was very non-stressful and Dante and the entire Lexus team were very professional and accommodating. I have been a Lexus owner for over 20 years and will continue to be one. Thank you Dante and team! More