Lexus of Serramonte - Service Center

They took my car right away and quickly diagnosed the issue. They also did a complete inspection of my vehicle and provided me with a listing of future items to address. Great service! issue. They also did a complete inspection of my vehicle and provided me with a listing of future items to address. Great service! More

Excellent customer service and the service manager is knowledgeable and one of the best I have come across. 👍🏽 I have a SC400 and would not trust anyone else to service my baby. knowledgeable and one of the best I have come across. 👍🏽 I have a SC400 and would not trust anyone else to service my baby. More

The Absolute Last Word In Stellar Service I have been taking my '16 RX350 to this service dept. since it was new. I have never been let down, not one time. Dean the manager and Mauricio the se I have been taking my '16 RX350 to this service dept. since it was new. I have never been let down, not one time. Dean the manager and Mauricio the service advisor are my main go-to guys but all the advisors are just the best I've ever dealt with. And while I and my wife were waiting in the lounge, a gentleman who I learned later is one of their sales consultants, came by and we had a heartfelt conversation about this awful Coronavirus thing. His name is Eric and we found him to be a real good guy who carried himself with class and a higher degree of sophistication than we've seen in a long time. This dealership just makes you feel important and glad you bought a Lexus. More

Dante my advisor have done excellent job on my NX 300H. I’m satisfied with the work done on my car, quick & fast service. Dante Navarro has done excellent on my NX 300H. Good job Dante. I’m satisfied with the work done on my car, quick & fast service. Dante Navarro has done excellent on my NX 300H. Good job Dante. More

Darrell was awesome. Lexus of Serramonte has always been fantastic. Highly recommend. Top notch customer service. Car runs great and I always love that they wash it. fantastic. Highly recommend. Top notch customer service. Car runs great and I always love that they wash it. More

Lenny and his team took care of my automotive needs quick and painlessly will return as a satisfied customer. Thank you again for the great service! and painlessly will return as a satisfied customer. Thank you again for the great service! More

Satisfied with advisor Lenny Villajin and the service was great. He explain everything to me and also told me that I have recall for my car that I will be receiving notice. great. He explain everything to me and also told me that I have recall for my car that I will be receiving notice. More

Excellent service! Mario in Service Department provided a professional and great customer service from the providing the estimate of the repair to offering the repair service. We are happy of his service! a professional and great customer service from the providing the estimate of the repair to offering the repair service. We are happy of his service! More

Good job... on time ..nice friendly fast good work clean work fixed problems washed car cleaned inside cleaned tires fair price nice people to talk to work fixed problems washed car cleaned inside cleaned tires fair price nice people to talk to More

I am truly disappointed in the service department at Lexus of Serramonte. After years of sending out multiple surveys after each service appointment, have they learned nothing? Every time I tell myse Lexus of Serramonte. After years of sending out multiple surveys after each service appointment, have they learned nothing? Every time I tell myself that this is the last time I will give them my business but I have still gone back. Their location and proximity to my work and my son’s school gets me each time. But I will have to say that this was THE last time. After spending almost $1200 on repairs on my car, it is returned back to me with an obvious dent and several small dents on the rear passenger side. I bring it to the service representative’s attention and he says, “that looks like an old dent,” completely discounted my concern. An old dent? How do you know? Why dismiss my concern so quickly? Is it because I am an Asian female? I open that door every single day for my son (since the child safety lock is on) so I would notice that dent next to the door handle. It was not there when I dropped off the vehicle but was done by their technicians. The service rep said he would check the cameras and get back to me. Of course I have not heard back from them even after emails to their service manager. And honestly, I truly doubt the cameras would show anything. The car was under the care of Lexus the whole time, who else could have caused it? Their total lack of respect for my concern is what is so troubling and disappointing. More