Lexus of Serramonte - Service Center

Excellent service Lenny was wonderful ! Took great care of the car and communication was excellent!! Gary is superb. Excellent service!! My car was returned in ma Lenny was wonderful ! Took great care of the car and communication was excellent!! Gary is superb. Excellent service!! My car was returned in magnificent condition. The necessary repairs were thoroughly explained to me and what was essential was completed and advised what could wait until the next appointment. Thanks!!! More

Smog service The service, as usual, was very timely and excellent. Mauricio again was very professional and helpful and we were made to feel comfortable during the The service, as usual, was very timely and excellent. Mauricio again was very professional and helpful and we were made to feel comfortable during the wait time . We do not ever hesitate to recommend your dealership. More

Good service In view of the pandemic, the dealer still offers a seamless service with good sanitary practice. My car has not been serviced for a year and they have In view of the pandemic, the dealer still offers a seamless service with good sanitary practice. My car has not been serviced for a year and they have thoroughly checked and provided all necessary service for it. More

Service Good timely service this time. Mauricio was very pleasant. Not necessarily "no contact". Otherwise, pleased. That's the extent of my comments this tim Good timely service this time. Mauricio was very pleasant. Not necessarily "no contact". Otherwise, pleased. That's the extent of my comments this time. Thanks. More

Confidence in service Thanks to 'you and your team. I am pleased again, Lenny. I appreciate that you were able to listen to my concern and follow through with promised c Thanks to 'you and your team. I am pleased again, Lenny. I appreciate that you were able to listen to my concern and follow through with promised consideration. More

Love Lexus Serramonte! Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerat Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerate, and pleasant. More

My service was done in the time promised. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. More

Battery Replacement Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the b Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the battery was in stock. I made an appointment for 3pm and was back on the road at 4pm. More

Excellent Service Caring Environment My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessa My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessary work. I don't drive the car very much, but I do want to keep everything in good condition so I take out to Serramonte at least once every 6 months Last week was my first visit since the COVID-19 has changed life as we knew it just a few months ago, and I was pleased to see that the dealer is taking every possible precaution to protect the staff and the customers. More

I highly recommend Lenny Villajin, service consultant. He was very professional and explained everything fully. During this Covid 19 situation and short staff, the Lexus staff were very courteous. He was very professional and explained everything fully. During this Covid 19 situation and short staff, the Lexus staff were very courteous. More