Lexus of Serramonte - Service Center

I don't know how much these guys pay yelp to get a 4+ star but these guys are extremely horrible. 1. I bought my car from this place, the whole experience was just ridiculous. I had a sales who do not star but these guys are extremely horrible. 1. I bought my car from this place, the whole experience was just ridiculous. I had a sales who do not know how to sale at all and had to constantly talk to the manager + owner of this place, they all just sit in the office and joke about things. FIrst, they made fun of my parents who are not naive english speakers. Then they acted like they don't care about selling a car to us, we can just walk out anytime and they wouldn't give a dam. FInally, after around 10 trips, yes 10 trips to this place i have finally purchased a certified IS350 from this place. 2. A certified car should have passed all the inspections and etcs, nope! My car had problems with the mirrors on both side, cigarette lighter is not working, etcs ! had to bring it back to repair 3. the service department is just horrible, they have advisors who are just inexperienced with the cars they have to take care of. My certified vehicle have extended warranty, my service advisor tried to refuse service to me saying that my warranty expired. I had to kindly notify him that my car has extended warranty, and all he can say is "Oh"! Extremely bad attitude and won't fix my headlights because warranty is voided due to aftermarket parts. Took me 4 trips to this place, just so they can tell me my warranty is voided! Never bother to take the time to even inspect the car or at least inform me what might be wrong with the car.! So, okay i will pay you guys to do the inspection, pay for the repair. Nope! my service advisor denied me service and told me " Technicians don't even want to touch your car". THis is just ridiculous ! i am paying you guys to do the works! I took my car to a friend and to a shop, they didn't even have to look at it and can already tell me my ballasts are fried! Then he lied to my face about my headlight is fixed and all i need to do is bring it home and let the moistures dry! End up getting a 200 dollar ticket from the police ! thank you guys so much! These guys are just plain horrible! Never had a good experience at this place, ruined the whole image of Lexus. My next car is definitely going to be a BMW or Mercades, i simply do not have faith in Lexus anymore. also, thank you stealership! charged my parents 300 dollars just for an oil change !! CAN ANYBODY BELIEVE THIS? More